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Coastal Kia - Service Center

Wilmington, NC

4.8
3,390 Reviews

3,390 Reviews of Coastal Kia - Service Center

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November 02, 2023

Belvine kept us informed of everything we needed to do thank you. Have a good evening. More

by mikeyspencer399
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
3.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Kirschner
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2023 -

Coastal Kia responded

Thank you for the review and gracious feedback. It was thoughtful of you to go online and rate your service experience. Thank you for choosing Coastal Kia for your automotive service needs.

November 02, 2023

This was the best car experience I have had yet. The salesman Steve Kramer was great. More

by OLIVERTYREE06
Recommend Dealer
Yes
Employees Worked With
Uber Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2023 -

Coastal Kia responded

Thank you for the five star review and gracious feedback. We love the comments including, "this was the best car experience I have had yet." We are thrilled to hear our Product Specialist Steve Kramer exceeded your expectations. Congratulations! We are here if you need us.

November 02, 2023

You guys are top notch! Always pleasant and great to deal with. You take time to explaine everything. More

by CARSONNABOLDEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2023 -

Coastal Kia responded

Wonderful news! We sincerely appreciate the five star service review. We love the feedback including, "you guys are top notch!" Our team strives to deliver a truly exceptional experience to every client during every visit. Don't hesitate to reach out if you need us for anything. Thank you for choosing Coastal Kia!

October 31, 2023

I’m a long time customer of Coastal Kia and have made several purchases of new cars. I’ve done all of my service with their service department and could not ask for anything better than the attention and More

by JHDAVIS11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2023 -

Coastal Kia responded

Thank you for the amazing review and your loyalty over the years. We sincerely appreciate the five star review and compliments for our service team. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

October 31, 2023

Thoroughly professional and highly personable staff and fast, efficient service! Very clean and well supplied customer waiting room. More

by MCGAHAN3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2023 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and gracious comments. We love the feedback including, "thoroughly professional and highly personable staff." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

October 30, 2023

I took the 2019 in for a few reasons, one was a crack inside the radio screen, I was told that it was out of warranty...The car is actually still under warranty until November, accept the radio it only h More

by jadahsnana
Recommend Dealer
No
Employees Worked With
Sam Weisman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2023 -

Coastal Kia responded

Thank you for your feedback. In that the vehicle is out of factory warranty with Kia a goodwill offer of $600.00 was offered. Please reach out to our Service Director John Wigger at 910-408-0100 to discuss your concerns. He can discuss your situation and address the goodwill offer the factory provided. Thank you, we look forward to your call.

October 30, 2023

Great service area. Sam ( not sure of name) was excellent. Car was done when promised, washed & ready. Very friendly More

by CINDYLEE51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2023 -

Coastal Kia responded

Thank you for the five star review and gracious comments. Sam Weisman is a true ambassador for our customer service culture. It was thoughtful of you to recognize his efforts. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need anything. Thanks again!

October 29, 2023

Very pleasant, great job on car. Would recommend. I plan to use them again to service my Kia. More

by FRANCOIND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2023 -

Coastal Kia responded

Thank you! Your high marks and gracious feedback are greatly appreciated. We sincerely appreciate the high recommendations as well. Thank you for choosing Coastal Kia!

October 29, 2023

A different gentleman in the service center is now handling all of my service center needs, and the anxiety of having to deal with when my car needs service is starting to go down. He tells me what to More

by 05CRV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelvin
Oct 30, 2023 -

Coastal Kia responded

Thank you for the five star review and heartfelt testimonial. We appreciate the gracious comments and high rating. Thank you for choosing Coastal Kia for your automotive service needs.

October 28, 2023

My car was tricky with it's hard start issue, but the technician wouldn't give up until he found the problem. It wasn't exactly cheap but my car is fixed, no more lights on the dashboard, free shuttle se More

by leekathieb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David, the shuttle driver
Oct 31, 2023 -

Coastal Kia responded

Fantastic news! We are thrilled to hear our team was able to address your technical concerns. It was thoughtful of you to go online and share your experience. Thank you for choosing Coastal Kia for your automotive service needs.

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