Cobb County Toyota

Overall, fairly please with the dealership as a whole. Upside was what I felt was a good deal on new Tacoma. Downside was seemed a bit difficult to get in touch with people after the fact. Part of deal wa Upside was what I felt was a good deal on new Tacoma. Downside was seemed a bit difficult to get in touch with people after the fact. Part of deal was adding running boards. Parts arrived in 2 days and I received email that they were in. Had a little issue getting in touch with salesman to figure out how to now get them installed(no callback after calling his Mobile#). Next day called dealership number and was able to get the salesman. Salesman told me who to get in touch with so called(on a Monday) and was told that person was on vacation all week and I would receive a call once he was back. I went to dealership to order a bedstep and while there, I questioned a service rep about getting the running boards installed and ended up with an appointment for the next day. Appointment worked great and they were installed in an hour. So high points=fair deal, quick install, and good parts guys. Low points=Getting in touch with salesman post-deal, some confusion within service reps, and coordination of post deal install could have been better. More

Responsive and attentive. Statement above says it all. Why do I have to write fifteen words? Statement above says it all. Why do I have to write fifteen words? More

The only reason I gave it a 3-star review was nobody acknowledged me when I pulled in for service, everyone was looking on their computers. Finally a nice lady came and helped me, I had just finished my acknowledged me when I pulled in for service, everyone was looking on their computers. Finally a nice lady came and helped me, I had just finished my infusion at my doctors office. Also I had a nail in one tire that was not even found by the service technician, apparently it has been in there for some time. To top it off, my vehicle was given to another elderly couple when it was finished with its service, the elderly couple realized it wasn’t their vehicle and brought the keys back to the service checkout desk. More

Simon is amazing He is so willing to help. I wouldn't deal with any other dealership I wouldn't deal with any other dealership More

Service was department was efficient in getting everything done. JC always has me in and out quickly. everything done. JC always has me in and out quickly. More

JC Cooper is the best! I have been dealing with him most times since the purchase of my car at this dealership. I have been dealing with him most times since the purchase of my car at this dealership. More

Always, and I mean ALWAYS have good service. First class department and service. Feel good about my safety . First class department and service. Feel good about my safety . More

Brought my car back for the second time (first time water pump was changed) because the car temperature kept spiking and dropping. Picked it back up today after the coolant cap was replaced and it is still s pump was changed) because the car temperature kept spiking and dropping. Picked it back up today after the coolant cap was replaced and it is still spiking. Nowhere on my paper work does it show anyone checked the temperature gauge when I alerted them to the issue. Bringing it back yet again tomorrow but unfortunately have to leave town for the weekend so I’ll have to spend even more money to rent ANOTHER car. Pretty aggravating and really unhappy. More

First come, first served was super quick! The waiting area is clean and comfortable given the heat outside. Our service tech was informative and professional. 😁 The waiting area is clean and comfortable given the heat outside. Our service tech was informative and professional. 😁 More

I told salesman what I wanted in a new car Lon Sunday and I purchased the car. Yesterday I go back for him to help set things up on the car and he said oh this car doesn’t have those features. He didn’t list I purchased the car. Yesterday I go back for him to help set things up on the car and he said oh this car doesn’t have those features. He didn’t listen and sold me a car that I didn’t want. He told me to come back with any questions and he would help set it up for me. When I go back to the dealer for him to show me and answer questions he said “oh my bad” you have to buy more expensive model for those features. So. Bottom line I had car for 3 days as I couldn’t get back til Wednesday and it had 99 miles on it so they took it back BUT: it was then a used car!!!! I got screwed. I now have a car with the features I wanted to begin with but it cost me a lot of extra money and time and upset. The manager trying to tell me he wasn’t making any money on the deal. ( sure I bet! This is my now 4th Toyota and I fee they could have done more. More