Cobb County Toyota

Took 2-1/2 hours for a tire rotation and oil change. Hoping this is not the norm? Hoping this is not the norm? More

Simon Chan in service does a great job of keeping you updated and answering questions honestly!! updated and answering questions honestly!! More

Service experience was fine until the phone call received on my way home from Carlos telling me that they forgot to put the radiator cap back on. Had to turn around and drive back to the dealership so this c on my way home from Carlos telling me that they forgot to put the radiator cap back on. Had to turn around and drive back to the dealership so this could be done. How do you forget a radiator cap? At least they cleaned the engine compartment. More

I paid $40,000. 00 for a truck without mats. The dealership is not worth a trip to Cobb County. The free oil change and tire rotation was not true. I called before I 00 for a truck without mats. The dealership is not worth a trip to Cobb County. The free oil change and tire rotation was not true. I called before I took the truck back and the lady said yes but when I got there they said both oil changes and tire rotations expired before I purchased the vehicle. I didn’t have an option for zero stars. Don’t waste your time with this dealership! I guess they don’t like women. More

I've taken my 4RUNNER here for all oil changes at every 5k miles with no issues. This last time was BAD. They forgot to put oil in the engine, drove it around the building and no telling how much/what dama 5k miles with no issues. This last time was BAD. They forgot to put oil in the engine, drove it around the building and no telling how much/what damage was done. The initial service tech and manager was super nice and concerned (the guy I called on Tuesday the 24th couldn't have cared less and wanted me off the phone. And I was overly sugar sweet nice just asking about my car's long term health and viability). After thinking about it, they didn't offer to comp. the service, didn't offer to provide some sort of warranty for their total F-UP, they just filled it with oil (after who knows what damage was done) and said sorry. After the holidays I will address this further with them and I am getting my lawyer involved as well as the BBB. I like this dealer, heck I worked here when I was in college back in 1996. They need to make this right or it's going to get really ugly, really fast. More

Wanted to say I’ve given Cobb another chance after a horrible experience a while back. David Cobb is awesome took the time to ask key questions on why I visited and got it done professionally. I admire horrible experience a while back. David Cobb is awesome took the time to ask key questions on why I visited and got it done professionally. I admire the dedication and commitment he did on my visit vs the guy who just didn’t care . Been a Cobb customer since 2000 but left because of that one guy who’s ill not name on here . More

Zach went out of his way to make sure all the service I needed was done and then some :) I really appreciate his attention to detail with his clients!! needed was done and then some :) I really appreciate his attention to detail with his clients!! More

Disappointed with dealership as they overcharge, skip thorough service, and they fail to maintain customer loyalty. thorough service, and they fail to maintain customer loyalty. More

Good customer service and friendly. Anthony explained everything very well to me. I always use this dealership for service for my car. Anthony explained everything very well to me. I always use this dealership for service for my car. More

First, let me commend my Service Consultant, Raven Hickman for her polite and efficient service. Conversely, I feel compelled to state that it is my third time arriving at this dealership and ignored Hickman for her polite and efficient service. Conversely, I feel compelled to state that it is my third time arriving at this dealership and ignored in the car for 5 -10 minutes, with service attendants deliberately pretending that I’m invisible. If you haven’t scheduled an appointment, no one wants to bother taking on an unscheduled appointment, even though the dealership states that walk-ins are welcome. It’s unbelievable in 2024 that people think it’s okay to treat people this way, but I guess there is a status-quo and culture that makes this behavior seem normal to everyone here. More