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Colonial Chevrolet

Acton, MA

4.7
1,551 Reviews
Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available at competitive prices. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves. We would like to thank you for visiting our website and considering us for the purchase of your next new or pre-owned vehicle. It is our goal to provide you with an excellent purchase and ownership experience. Let us introduce you to our staff, show you some of our special vehicle offers, and take you through our complete line of new and pre-owned inventory. We can help you find exactly what you are looking for. We know your time is valuable. We are sure you will find our site a fast and convenient way to research and find a vehicle that's right for you.
Contact Dealership

171 Great Road

Acton, MA

01720

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Showing 1,551 reviews

October 21, 2024

Great customer service and professional . They seem to care about my car and me. That’s why I keep going back More

by sgilbert.gilbert961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom O'Toole
Oct 21, 2024 -

Colonial Chevrolet responded

Thanks for sharing your thoughts about your experience with Colonial Chevrolet. We appreciate your business and hope to see you again soon! John Woodland General Manager jwoodland@colonialchevrolet.com

October 21, 2024

Great service as always, on time, courteous and professional. Was updated throughout and was on my way even earlier than expected. More

by revsboston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom O'Toole
Oct 21, 2024 -

Colonial Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. John Woodland General Manager jwoodland@colonialchevrolet.com

October 21, 2024

Your team was prompt, courteous, and the vehicle was taken in ahead of schedule to estimate our vehicle. The call back to us was quick and pricing was reasonable. I also noticed that the facilities was More

by pjussaume
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robyn Burst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Colonial Chevrolet responded

Paul, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! John Woodland General Manager jwoodland@colonialchevrolet.com

October 21, 2024

It wasn’t as quick as I thought my appointment was at 8 am an I left about 10:30ish other than that it was fine More

by LSLICKCHICK
Recommend Dealer
Yes
Employees Worked With
Robyn Burst
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2024 -

Colonial Chevrolet responded

Thanks for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon! John Woodland General Manager jwoodland@colonialchevrolet.com

October 20, 2024

They are awesome. I really like them. They treat me like part of the family. More

by Saviooivasinar05261998
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Parrish Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Colonial Chevrolet responded

Thank you for your very kind review. Parrish and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Chevrolet. John Woodland General Manager jwoodland@colonialchevrolet.com

October 17, 2024

I was a satisfied customer turned into a very dissatisfied (no longer a) customer. When I (the customer) was accused of being a liar, by the General Manager, I figured that was enough to prompt a More

by JPMCWALTER
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
John Woodland
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Manager Bob = zero stars!, Tom O'Toole
October 16, 2024

Great service from the appointment process To the great follow up after the service Would not service anywhere else More

by SERVICE79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Boisvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Fahey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robyn Burst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom O'Toole
Oct 17, 2024 -

Colonial Chevrolet responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Chevrolet, we look forward to having you as a valued customer for many years to come! John Woodland General Manager jwoodland@colonialchevrolet.com

October 15, 2024

Was very disappointed to be sold a car that would not pass inspection. Communication was horrible by my sales associate. I had to take time off from work multiple times because of being sold a car need More

by MJM
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Matthew Kronk
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2024 -

Colonial Chevrolet responded

I apologize your experience was not a great one while purchasing your new vehicle here from Colonial. I got with the service manager to see what had happened in this case. The battery had gotten replaced and therefore had to be driven for a for a couple days to allow the system to reset itself in order to communicate correctly with the state inspection system. I apologize the communication was not great and I appreciate the feedback. Please feel free to reach out in the future. John Woodland General Manager Jwoodland@colonialchevrolet.com

October 14, 2024

Great communication on my trucks progress with a video, fast turn around Great people Thank you so much More

by REDNOVA68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robyn Burst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2024 -

Colonial Chevrolet responded

Thanks for sharing about your experience with Colonial Chevrolet. We appreciate your business and hope to see you again soon! John Woodland General Manager jwoodland@colonialchevrolet.com

October 12, 2024

Communication seemed to be my biggest problem. Waiting for answer and call backs was not fun. Overall Mr. Kelley the business manager was the best at staying in touch. He went beyond in helping us More

by northwest10
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim McLoughlin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Parrish Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2024 -

Colonial Chevrolet responded

It's great to hear that Parrish was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Chevrolet! John Woodland General Manager jwoodland@colonialchevrolet.com

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