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Colonial Volkswagen of Medford

Medford, MA

Overview
Employees
Reviews
Vehicles
4.8
2,211 Reviews
Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available at competitive prices. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves.
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340 Mystic Avenue

Medford, MA

02155

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Showing 2,211 reviews

July 11, 2024

Steve Warren was very easy to work with, and make the whole leasing process a joy. More

by ragoneal
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 11, 2024 -

Colonial Volkswagen of Medford responded

We are so glad that Steve had the opportunity to work with you, and that he and our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

June 30, 2024

Paul was great to work with and I appreciated his time and attention getting everything sorted out quickly! Great experience overall! More

by jstevens55
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Lazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 01, 2024 -

Colonial Volkswagen of Medford responded

Thank you for your business and this review. We're happy to hear Paul was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 29, 2024

Steve Warren was great! Easy and friendly to deal with. Overall good experience. Highly recommend. More

by Says
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 01, 2024 -

Colonial Volkswagen of Medford responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

June 29, 2024

Very good experience Everybody was very pofesional Would come back again for future car Puchases More

by dicenzo305
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Giacoppo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Jeffres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Trevisone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Giacoppo
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Jul 01, 2024 -

Colonial Volkswagen of Medford responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

June 29, 2024

Previously I had given a bad rating and didn't realize the impact. They reverted the change to the tire rotation and give the car back. Thanks for the help. More

by SENDMAIL.VIDYA
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 01, 2024 -

Colonial Volkswagen of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Volkswagen of Medford, we look forward to having you as a valued customer for many years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

June 27, 2024

Terrific, hassle-free purchase experience. Kasey was knowledgeable, friendly and efficient. From offer to keys in a matter of hours. We would definitely recommend Colonial Volkswagen. More

by MikeC67
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kasey Wilson
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Jun 27, 2024 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. Enjoy your new vehicle! We will share your comments with Kasey and we look forward to working with you again.

June 21, 2024

Great service. Easy to schedule appointment. Sent me videos and update of my vehicle while being repaired. Very friendly staff. More

by allen.j.nowell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Lazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 23, 2024 -

Colonial Volkswagen of Medford responded

Thank you, Allen! It has been a pleasure serving you. Quality customer service is always our top priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Volkswagen of Medford. We look forward to having you as one of our valued customers for many more years! Frank Dicostanzo Service Manager Frankd@vwmedford.com

June 19, 2024

Quick and efficient. Great price. Not to much pressure on extras. Took only 1 hour,, two rounds to agree on price. More

by WON.KIM.S
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephanie Trevisone
4.0
This rating includes all reviews, with more weight given to recent reviews.
Keven Umana
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 21, 2024 -

Colonial Volkswagen of Medford responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

June 19, 2024

Easy to schedule an appointment, and they made sure my car got back to me as soon as possible. The video explaining the issues with my car was very informative and ensured I understood what needed to be f More

by mp87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
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Jun 19, 2024 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Frank Dicostanzo Service Manager Frankd@vwmedford.com

June 18, 2024

Easy to set up and I appreciate the ride service to and from the dealership. More

by tbugbee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
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Jun 18, 2024 -

Colonial Volkswagen of Medford responded

It's great to hear that Chris was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Volkswagen of Medford! Frank Dicostanzo Service Manager Frankd@vwmedford.com

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