Colonial Volkswagen of Medford

The process couldn’t have been easier. I got the car I wanted for the deal I needed. This is my second car from Colonial and won’t be my last I got the car I wanted for the deal I needed. This is my second car from Colonial and won’t be my last More

The customer service was okay - not enough communication on when my car would be completed/ready for pickup or notification of things being ready. Additionally, the dealership seemed overbooked - affecting on when my car would be completed/ready for pickup or notification of things being ready. Additionally, the dealership seemed overbooked - affecting my scheduling and estimations and probably the communication levels I was expecting and have gotten at other VW dealerships. More

Frank went above and beyond to help me resolve driver assist errors in my car. assist errors in my car. More

I would have given 5 stars but there was an Issue with Tire Pressure Sensor.This notification came on After I had my Tires rotated. Tire Pressure Sensor.This notification came on After I had my Tires rotated. More

Working with Kasey was a fantastic experience. She was very knowledgeable about the vehicle and Volkswagen, so it made the discussion valuable to me. I didn't feel pressured into any decision an She was very knowledgeable about the vehicle and Volkswagen, so it made the discussion valuable to me. I didn't feel pressured into any decision and felt it was one of the best, if not the best, experience I've had working with a sales person when buying a car. Highly recommend Kasey and Colonial Volkswagen to purchase a car. More

They seem to be honest and didn't try to upsell a bunch of needless stuff. They stuck to what really needed to be done, even though I told them to look for any other problems on this long neglected car -- of needless stuff. They stuck to what really needed to be done, even though I told them to look for any other problems on this long neglected car -- and that would have been the perfect opportunity to upsell. More

Steve was a great help today, he talked me through the process and had lots of patience. I would recommend coming here to search for a car. process and had lots of patience. I would recommend coming here to search for a car. More

Just bought my second Tiguan from this dealership and had an excellent experience again. I was very happy to work with the best car sales guy I know, Paul Lazzaro, both times. Can’t say enough about how cust an excellent experience again. I was very happy to work with the best car sales guy I know, Paul Lazzaro, both times. Can’t say enough about how customer-friendly Paul is and how easy he’s made both purchases go for me. Also had a great experience with Steve in finance. He was also very friendly and provided a lot of helpful information when trying to decide about extra coverages, warranties, etc. I had the opportunity to meet the General Manager who genuinely cares about providing quality customer service. I definitely recommend Colonial in Medford. Great staff and love my new Tiguan! More

I appreciated Kasey's willingness to negotiate and I did not feel pressured to buy a car. Staff were always courteous and polite, and got things done quickly. I do feel that I was up charged for a 7 year ol not feel pressured to buy a car. Staff were always courteous and polite, and got things done quickly. I do feel that I was up charged for a 7 year old car - 24k is a high premium to pay. The car also broke down a few days after purchase. Although staff quickly fixed it, I am led to understand this was because a clamp was not installed correctly in the first place. I did appreciate that I was not overly pressured to buy a warranty. When installing plates, they asked me to pay for a license plate holder for the front - I felt this probably should have been included in the first place. I ended up just zip-tying the plate to the front myself. When I took the car home, the outside was spotless but there were a few compartments in the interior which were not properly cleaned, so I had to clean them myself. More

Dan is always professional, courteous and helpful. I really appreciate how quickly he responds to my questions or concerns. I really appreciate how quickly he responds to my questions or concerns. More