Colonial Volkswagen of Medford

Frank was great, easy process. Space for me to work while my vehicle was serviced and Frank did not try and oversell, but shared feedback from service. Space for me to work while my vehicle was serviced and Frank did not try and oversell, but shared feedback from service. More

My experience with the service advisor Frank DaSilva was exceptional: He was accessible, attentive and very helpful in explaining in services needed done on my Jetta, as well as arranging drop of and pick u exceptional: He was accessible, attentive and very helpful in explaining in services needed done on my Jetta, as well as arranging drop of and pick up. The missing star in my review is due to the categorical dismissal of a query by another service advisor: When asked why CarPlay was no longer working, she insisted that I go to BestBuy to get a "real" cord. Upon my insistence that the problem was beyond the cord, she enlisted Greg Cohen who was incredibly methodical in narrowing down the problem to the radio's membrane, making the planned diagnostic appointment (and cost) unnecessary. Thanks to staff like Frank and Greg, I trust (and recommend) Colonial Volkswagen. More

Very helpful and friendly! Got everything done in a prompt and friendly manner, will recommend! Got everything done in a prompt and friendly manner, will recommend! More

Great. Very pleasant experience. Car is somewhat complicated but will read and learn. Thank you Very pleasant experience. Car is somewhat complicated but will read and learn. Thank you More

Excellent Service. Greg Cohen really went above and beyond for my recent car deal as he did on other occasions. From start to finish, everything was perfect and he offe Greg Cohen really went above and beyond for my recent car deal as he did on other occasions. From start to finish, everything was perfect and he offered the best advice I have come across in my time purchasing/leasing vehicles. A very knowledgeable, honest, and true salesperson. Highly recommended and for sure will go back as needed. More

The people working at this establishment were friendly knowledgeable and very helpful. My visit was fast and easy. knowledgeable and very helpful. My visit was fast and easy. More

The staff is friendly, and every time I’ve been in I wait there for the car and they always try to get me out quickly. However, I wonder if that is at the peril of quality service. I have now had my car in t there for the car and they always try to get me out quickly. However, I wonder if that is at the peril of quality service. I have now had my car in twice, and my wipers were not replaced and the driver side wiper was actually torn and not working for both of those trips which leads me to believe they didn’t even inspect it. Service here has been better than some dealers. I’ve gone to in the past, but definitely could be better! More

2nd car purchased here, it’s always a quick easy process. Couldn’t recommend them more. Couldn’t recommend them more. More

I had a wonderful experience working with the team at colonial, they are true professionals! colonial, they are true professionals! More

Frank the Service Man explained needed repairs very clearly. He proactively called me with service updates. Excellent customer service from this guy!! clearly. He proactively called me with service updates. Excellent customer service from this guy!! More