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Colonial Volkswagen of Medford

Medford, MA

Overview
Employees
Reviews
Vehicles
4.8
2,225 Reviews
Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available at competitive prices. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves.
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340 Mystic Avenue

Medford, MA

02155

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Showing 2,225 reviews

February 21, 2024

Service Manager give a road test with me, the problem didn't occur, though it occurs frequently. I will record the noise, then send it to him. More

by liangzhang0910
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keven Umana
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 24, 2024 -

Colonial Volkswagen of Medford responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

February 20, 2024

Steve Warren was an excellent help. He answered all my questions to the best of his ability. He was also very patient. I highly recommend More

by Padiway
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 21, 2024 -

Colonial Volkswagen of Medford responded

Padi, It's great to hear that Steve was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Volkswagen of Medford!

February 18, 2024

Work completed in a timely manor. vehicle pick up was quick and timely. Women who was communicating with me throughout process explained work needed and work completed very profession More

by tdmjmshea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DaSilva
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 19, 2024 -

Colonial Volkswagen of Medford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Frank Dicostanzo Service Manager Frankd@vwmedford.com

February 17, 2024

They were great and handled everything! I am glad I went here for my new car. More

by claather
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephanie Trevisone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Tkaczyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 18, 2024 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Colonial Volkswagen of Medford are glad to have you as a customer.

February 17, 2024

The staff was friendly and knowledgeable, especially our salesperson Josh. They listened to our needs and worked with us to meet our budget. The leasing process was simple and straightforward. More

by alicialouane
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Jeffres
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 18, 2024 -

Colonial Volkswagen of Medford responded

Thank you so much for choosing Colonial Volkswagen of Medford! Please let us know if we can be of any more assistance!

February 16, 2024

Josh was great, responsive, knowledgeable and provided great service! Definitely would recommend and return to buy another car. More

by lisenby20
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Jeffres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Trevisone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 16, 2024 -

Colonial Volkswagen of Medford responded

Thanks for sharing about your experience with Colonial Volkswagen of Medford. We appreciate your business and hope to see you again soon!

February 16, 2024

I recently purchased a car with the assistance of Paul Lazzaro, and his service was exceptional. He was incredibly helpful and knowledgeable throughout the entire process, ensuring a smooth and satisfying More

by alexwargo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Lazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 16, 2024 -

Colonial Volkswagen of Medford responded

Thanks, Alex! It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Volkswagen of Medford!

February 16, 2024

I am always pleased with the service and the members of your service department. They are always polite and eager to help. More

by PAT.REDMOND11
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Mayer
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Feb 16, 2024 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your thoughts on working with our team, Pat. We're glad to hear we delivered such a great experience! Frank Dicostanzo Service Manager Frankd@vwmedford.com

February 16, 2024

Frank was really helpful and professional! Always trust my car to this VW service center! More

by mdskhv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 16, 2024 -

Colonial Volkswagen of Medford responded

Thanks for sharing your thoughts about your experience with Colonial Volkswagen of Medford. We appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

February 15, 2024

This is my third lease from this dealership and I’ve worked with Greg Cohen each time. It is always a great experience. I highly recommend this dealership and Greg! More

by Kara.mctague
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 16, 2024 -

Colonial Volkswagen of Medford responded

Kara, Thank you so much for your wonderful review! We are thrilled that Greg had the opportunity to provide you with great service. We thank you for choosing Colonial Volkswagen of Medford!

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