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Colonial Volkswagen of Medford

Medford, MA

Overview
Employees
Reviews
Vehicles
4.8
2,214 Reviews
Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available at competitive prices. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves.
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340 Mystic Avenue

Medford, MA

02155

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Showing 2,214 reviews

February 14, 2024

Keven was excellent! We were really pleased with his assistance. He was knowledgeable and friendly. He really made the whole buying process smooth and pleasant. We would More

by David
Recommend Dealer
Yes
Employees Worked With
Keven Umana
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2024 -

Colonial Volkswagen of Medford responded

Thank you, David! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Keven met your expectations. Thank you again for choosing Colonial Volkswagen of Medford, we look forward to having you as one of our valued customers for many more years to come!

February 13, 2024

Mike went above and beyond to help me resolve my issue withSafelite.He is a very customer oriented employee. More

by tasacco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Siraco
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Feb 14, 2024 -

Colonial Volkswagen of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Mike here at Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

February 12, 2024

Excellent all around. From A to Z. Work was explained Work was completed quickly and efficiently. Thank You More

by AMARTUCCI1905
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Siraco
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Feb 12, 2024 -

Colonial Volkswagen of Medford responded

Thanks for sharing your thoughts about your experience with Colonial Volkswagen of Medford. Frank, Michael, and our team appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

February 11, 2024

Very nice people and work hard to go the extra mile. Overall good, a couple of stressful hiccups. More

by marydurante
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Giacoppo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Jeffres
4.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Trevisone
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Giacoppo
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Feb 11, 2024 -

Colonial Volkswagen of Medford responded

Mary, Here at Colonial Volkswagen of Medford, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

February 10, 2024

Paul Lazarro was the best salesperson, we have ever encountered. Extremely helpful, knowledgeable, and professional. The service we received was exceptional. More

by omohran
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Giacoppo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Lazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Trevisone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Giacoppo
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Feb 11, 2024 -

Colonial Volkswagen of Medford responded

Paul, It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Colonial Volkswagen of Medford!

February 10, 2024

Great experience, very friendly and efficient. I usually stop by without an appointment, and even then I receive amazing service and always get my car back within the same day. More

by ALEXEYMAKARIN
Recommend Dealer
Yes
Employees Worked With
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 11, 2024 -

Colonial Volkswagen of Medford responded

Thank you so much for your excellent review! We are so glad that Frank had the opportunity to work with you, and we are thrilled that you found your experience with us here at Colonial Volkswagen of Medford to be a positive one. Please don't hesitate to reach out if you need anything else. Frank Dicostanzo Service Manager Frankd@vwmedford.com

February 09, 2024

I have been a customer for easily 15 years and have always had a good experience, Service staff attentive and professional. If looking for someone with encyclopedic VW knowledge Greg Cohen is the one t More

by matteastie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Pound
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Trevisone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 09, 2024 -

Colonial Volkswagen of Medford responded

Matt, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Greg met your expectations. Thank you for choosing Colonial Volkswagen of Medford, we look forward to having you as a valued customer for many years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

February 06, 2024

Great, professional, service. Was able to get my car in and out rather quickly, without issue. More

by CarFanatic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 06, 2024 -

Colonial Volkswagen of Medford responded

We are very happy to hear Frank and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Frank Dicostanzo Service Manager Frankd@vwmedford.com

February 06, 2024

Great, efficient service! Always keeping me up to date and informed about what they are doing! More

by pannetonm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 06, 2024 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Frank and our team, and we look forward to working with you again. Frank Dicostanzo Service Manager Frankd@vwmedford.com

February 06, 2024

They addressed my issue and got to the bottom of the noise I was hearing. More

by MAURIEMMA2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 06, 2024 -

Colonial Volkswagen of Medford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Frank Dicostanzo Service Manager Frankd@vwmedford.com

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