Colonial Volkswagen of Westborough

Excellent service, above and beyond. Thank you Billy Mcgrath I just wanted to thank everyone at Colonial from the top down. Thursday I called the Service Manager after getting no return call from Sales or Financ I just wanted to thank everyone at Colonial from the top down. Thursday I called the Service Manager after getting no return call from Sales or Finance about a ding I had in my car when I picked up 3 months ago, no big deal. Within an hour I got a call from Bill (Service Manager) calling regarding my issue. I explained to him that my salesperson stated, “When you bring the car in for service, we’ll take care of the small ding” He called me back within 30 minutes or LESS stating that their pointless ding removal will be onsite Monday (when I had my scheduled service), “I see you have an appointment at 8:00am, I’ll be done with it by 9:00am and the dent guy will be done by 10:00am…”…Couldn’t believe it. This morning, I brought my car in, was greeted with a smile with the gentleman who checked in the car…Dylan my service adviser was very friendly, confirming my contact number…and arranged for a shuttle…The driver Whiting was great and got me to work in record time, just wanted to thank you all once again. Service, or any business isn’t perfect but shout out to the team this morning. More

Big disappointment ! Bought my 2010 VW Touareg TDI , sales person Pierre Saliba had very poor knowledge of TDI cars, even tried telling me that diesel T-reg did not Bought my 2010 VW Touareg TDI , sales person Pierre Saliba had very poor knowledge of TDI cars, even tried telling me that diesel T-reg did not have ad-blue system ! . Before I took a delivery they stole all weather floor mats and air pump supplied with the truck , lost one the remote keys and tried to charge me to make a new one . As soon as I brought the truck home CEL light came on the dash , vehicle failed state inspection in NY , I also discovered massive rear main seal oil leak along with defective alarm control system . Dealer refuses to take any action to fix the issues even it obvious it was pre-existing condition and they knowingly sold the truck with all the defects . Very shady dealer , will never buy from them again . More

Great service! Chadi was very helpful in finding my ideal vehicle. I came in with a set idea of what I wanted, and he went above and beyond to find me a good deal an Chadi was very helpful in finding my ideal vehicle. I came in with a set idea of what I wanted, and he went above and beyond to find me a good deal and have the car ready ASAP. Very satisfied with the service I received, would definitely recommend him to anyone looking for help at Colonial Volkswagen. More

Chadi it the the best seller I ever bought cars before! Highly professional. I reccomend my friends to come here Gary Varshavsky Thank you Chadi before! Highly professional. I reccomend my friends to come here Gary Varshavsky Thank you Chadi More

Joey Patrock did a great job explaining each car after listening to what I wanted. He never made me feel pressured as most salesmen do. I highly recommend Joey! did a great job explaining each car after listening to what I wanted. He never made me feel pressured as most salesmen do. I highly recommend Joey! More

Made Everything Easy A truly super experience. I mean--a lot of folks dread the car buying process. Not here-Start to finish-from finding the model and features we wante A truly super experience. I mean--a lot of folks dread the car buying process. Not here-Start to finish-from finding the model and features we wanted, the test drive, agreeing on a price and finally the finance process. All easy and stress free. All the staff I worked with were informed, responsive, friendly and polite. In particular, Pierre delivered amazing customer service. I highly recommend this dealer and Pierre. More

Jessie Pierre Saliba was wonderful and professional. He always explained things thoroughly and was available to talk through any of our concerns. I felt ver Pierre Saliba was wonderful and professional. He always explained things thoroughly and was available to talk through any of our concerns. I felt very comfortable speaking with him during the entire process and he always made himself available to us. Pierre absolutely cares about his costumers to make sure they are satisfied 100% . More

Great experience I leased a Jetta RLine from Chadi ATALLAH ,he was so knowledgeable and professional I really recommend him to my friends and family I am so happy . I leased a Jetta RLine from Chadi ATALLAH ,he was so knowledgeable and professional I really recommend him to my friends and family I am so happy . More