Colonial West Chevrolet of Fitchburg

2016 Equinox We found the car through the website, and met Tommie when we came in. He was very helpful and extremely knowledgeable. He walked us through the purcha We found the car through the website, and met Tommie when we came in. He was very helpful and extremely knowledgeable. He walked us through the purchase, spending a great of time, and answering our many questions. My wife and I were nervous about the purchase and Tommie was able to put us at ease. Very personable, easy to talk to, and a great salesman. More

Excellent Experience Had a wonderful experience getting my second car here, after the first one was totaled. Got the fair pricing in the range I wanted. Franklyn Brown w Had a wonderful experience getting my second car here, after the first one was totaled. Got the fair pricing in the range I wanted. Franklyn Brown was my sales associate, and he was very helpful. He even remembered what I was looking for the first time I came in when I came in a second time! Some people get uncomfortable at car dealerships because of their nature, but I always felt comfortable here! I got a fair deal and the car I was looking for. The car itself was cleaned very nicely before I arrived to fill out the paperwork! I went in on a Saturday, and I was very excited and surprised to be driving home with my car that Monday night. My boyfriend and I were so thrilled with how this purchase went, he said he will be returning here when he needs a new vehicle! More

Easiest car buying experience Went in to look, they worked with my budget and what I wanted. Frank was amazing and helped every step of the way! So happy to stay in the Chevrolet f Went in to look, they worked with my budget and what I wanted. Frank was amazing and helped every step of the way! So happy to stay in the Chevrolet family! More

Purchase of a 2011 Silverado pick up Bill,was very pleasurable to deal with answered all my questions about the truck. He also was very helpful in explaining all these new things this old Bill,was very pleasurable to deal with answered all my questions about the truck. He also was very helpful in explaining all these new things this old guy didn't know about the truck. More

Highly recommend Bill McMahon! I was pretty nervous going in to buy a car by myself for the first time but Bill McMahon made the process so easy and I was super comfortable and conf I was pretty nervous going in to buy a car by myself for the first time but Bill McMahon made the process so easy and I was super comfortable and confident in dealing with him right off the bat. He was very upfront with me and did not try to put on a show. I felt like I was talking to someone I knew for years. I literally had no idea what kind of vehicle I wanted but I told him I just need 4wd and something reliable and safe for me and my son and he did the rest. He didn't pressure me once and made sure I was satisfied the whole time. He really put my needs first and made it a point to get me the best possible deal he could. He even drove all the way out to me to have me sign paper work rather than making me drive 40 minutes to do so. I can't say enough about how good this experience was with Bill and the whole dealership as a whole, I will certainly never buy a car from anyone other than him. Thank you Bill and Colonial West! More

Lease of 2018 Silverado Franklin Browne, our sales agent, was very professional and helpful as I transitioned from my lease of a 2015 Silverado into a new lease of a 2018 Sil Franklin Browne, our sales agent, was very professional and helpful as I transitioned from my lease of a 2015 Silverado into a new lease of a 2018 Silverado. He went above and beyond by personally moving some of my own floor mats and bed liner as well as insuring that my running boards and tonneau cover were moved from one vehicle to the other. More

Very good Frank the sales gentleman was very helpful and willing to get where I needed to be to get this truck. I have now bought two trucks from this dealer sh Frank the sales gentleman was very helpful and willing to get where I needed to be to get this truck. I have now bought two trucks from this dealer ship. Very happy with everyone that works there. Thank you again Frank More

Caleb is awesome! Caleb was helpful, friendly and very knowledgeable. He made the experience of buying a new truck simple and very positive. Thanks Caleb and Colonial C Caleb was helpful, friendly and very knowledgeable. He made the experience of buying a new truck simple and very positive. Thanks Caleb and Colonial Chevrolet! More

ended up with a month long saga of trying to get the title We had a great time picking out our used Chevy Traverse, but then the drama started. We were given the car to take home being told that the title was We had a great time picking out our used Chevy Traverse, but then the drama started. We were given the car to take home being told that the title was being over-nighted from another sister dealership. Three days passed and I had to call a couple of times that day before they finally found out that the other dealer never even had the title, nonetheless had mailed it our way. So once every 7 days I was forced to go back to the dealership to get updated documentation that kept my car stay legal to drive. We were given the car on June 5th and were finally handed our registration on July 2nd. Throughout this 4 week process, we were told a handful of untruths about specific details regarding the whereabouts of the title and the exact details of what was needed from us. We also felt we didn't receive a true sincere apology. A manager never reached out to us, we were never offered compensation or even sympathy for our added extra travel (the dealership wasn't convenient for us to get to) We had to ask for gas compensation and were given it once and then had to ask again. Overall I love the car, but felt pretty disrespected, and its still hard to believe that I was given a car without the dealer really knowing the status of the title. I cannot in good faith recommend a dealership who operates like this. More