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Colonial West Chevrolet of Fitchburg

Fitchburg, MA

Overview
Employees
Reviews
Vehicles
4.9
1,710 Reviews
Due to our dedication to customer satisfaction, the Colonial Automotive Group sells over 10,000 vehicles annually, and is one of the fastest growing and largest dealership organizations throughout New England. The foundation of our success has, and continues to be, built on the principle of providing our customers the best value, combined with a superior level of customer service. Colonial West Chevrolet takes great pride in offering the highest quality pre-owned vehicles to our valued customers. Each pre-owned vehicle is thoroughly inspected by our Service department to ensure your complete satisfaction. We also offer extended warranties up to 100,000 miles and great financing options. Call today for details. Please print this vehicle and present the listing to your sales consultant. You can view our entire inventory at www.Colonial-West.com 24 hours a day.
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314 John Fitch Hwy

Fitchburg, MA

01420

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Showing 1,710 reviews

December 12, 2025

I had the wonderful pleasure of speaking with Shelley. She is an asset to your dealership. Very curtesy friendly and professional all in one. Great service team More

by Bri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelley Dupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thanks so much for your thoughtful words, Bri! I'm very happy to hear about your positive experience with Shelley and our service team at Colonial West Chevrolet of Fitchburg. I really appreciate your feedback, and we look forward to serving you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

December 12, 2025

The service here is always top notch! The staff is knowledgeable and courteous and they treat you very nicely. More

by Juanisidromendez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelley Dupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 12, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your review, Juan! I appreciate your kind words about the top-notch service and knowledgeable staff at Colonial West Chevrolet of Fitchburg. We strive to treat all our customers with courtesy and respect. We look forward to seeing you again soon. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

December 08, 2025

This was our first time using your service department. Everyone we spoke with was very friendly and helpful. The work was complete and the communication before during and after was great. This was my son’ More

by jaymig61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
4.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you, Jay! I'm thrilled to hear that you had a positive experience with our service department at Colonial West Chevrolet of Fitchburg. It's great to know that our team was friendly and communicated effectively throughout the process for the 2016 Chevrolet Trax. I appreciate your feedback, and we look forward to assisting you and your family again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

December 08, 2025

Needed a new company work truck, Shelley and Rob were able to locate one asap and get it ready to go out the door without any delay. Their response time and professionalism was second to none, would not More

by David
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Geno Neagle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robby Dodd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelley Dupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 08, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review, David! I'm thrilled to hear that Shelley and Rob provided you with exceptional service in locating your new work truck. At Colonial West Chevrolet of Fitchburg, we strive to make the buying experience as smooth and efficient as possible. We appreciate your trust in us and look forward to serving you again! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

December 08, 2025

I was dreading the chore of buying a car. Went to look at the trailblazer on Thursday, and it was parked in my driveway Saturday. Rob was great, and made the whole process so easy. More

by gbenoit82
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Silvera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robby Dodd
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 08, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! I'm thrilled to hear that your car-buying experience was so smooth and enjoyable, especially with the Trailblazer. Rob and the team at Colonial West Chevrolet of Fitchburg are dedicated to making the process easy for our customers. We appreciate your feedback and hope to see you again in the future! Enjoy your new vehicle! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

December 05, 2025

Super easy deal and got the truck and price I was looking for. Made the entire experience enjoyable. More

by trudell.greg
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
John Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robby Dodd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 06, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your kind words, Trudell! I'm glad to hear that you had such a positive experience at Colonial West Chevrolet of Fitchburg and found the truck and price you were looking for. Your satisfaction is our priority, and I appreciate you taking the time to share your feedback. We look forward to seeing you again! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

December 02, 2025

Colonial West Chevy has been a great dealership for our family. We have all our vehicles serviced there, even if they are not Chevrolets! More

by Jenbase1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Shepherd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 03, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review, Jen! I'm thrilled to hear that Colonial West Chevrolet of Fitchburg has been a great choice for your family's vehicle servicing needs, regardless of the make. I appreciate your loyalty, and we look forward to continuing to provide excellent service for you and your family! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

December 01, 2025

Great fast professional service - highly recommend- will do all my car maintenance done there - thanks More

by Stephanie S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tania Audet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Shepherd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelley Dupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : DAS DAS, Jason Giacoppo
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Dec 02, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your fantastic review, Stephanie! I'm delighted to hear that you had a great experience with our fast and professional service at Colonial West Chevrolet of Fitchburg. I truly appreciate your recommendation, and our team looks forward to assisting you with all your car maintenance needs in the future. See you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

November 28, 2025

Edison, Jackie and Pam all make you feel appreciated. Great communication and friendly service. I appreciate them as well. Thanks, I’ll be back.. More

by John M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric, Jim and Josh in the parts department
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Nov 28, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you, John! I truly appreciate your kind words about Jackie, Pam, and Edison. I'm thrilled to hear that you had a great experience with our communication and friendly service at Colonial West Chevrolet of Fitchburg. We look forward to welcoming you back soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

November 26, 2025

Great service. Appreciated video updates. Thank you for the quick turnaround with the car. Even got some candy. More

by mike3205
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Shepherd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelley Dupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 26, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! I'm thrilled to hear that you appreciated our service and the video updates. At Colonial West Chevrolet of Fitchburg, we always strive for a quick turnaround and a little extra touch, like candy, to make your experience special. We look forward to serving you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

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