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Colonial West Chevrolet of Fitchburg - Service Center
Fitchburg, MA
471 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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471 Reviews of Colonial West Chevrolet of Fitchburg - Service Center
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January 29, 2025
I had a problem with my Suburban battery completely draining twice. The staff were kind, courteous, and helpful from the time I called and spoke with Shelley, met with Jaqueline when I arrived for the draining twice. The staff were kind, courteous, and helpful from the time I called and spoke with Shelley, met with Jaqueline when I arrived for the appointment, Mohammed for my drop off and pick up transportation, and finishing up with meeting Pamela. I did not meet the service technicians that worked on my truck, but they reprogrammed the BCM and it seems to have fixed my issue! Thank you all! More
by David
January 28, 2025
I noticed that my headlights were not working ! I called Shelley at colonial west Chevrolet ! She immediately knew that was a safety issue and scheduled an appointment that day ! Chris Edison Ja I called Shelley at colonial west Chevrolet ! She immediately knew that was a safety issue and scheduled an appointment that day ! Chris Edison Jackie and Pamela were equally concerned and within an hour it was fixed and I was on my way ! Thanks Jeff chandler for a great team eager to help ! More
by Pjd16
Employees Worked With
January 28, 2025
Good customer service & friendly Staff! I’m always able to get an appointment in timely manner, I’m always able to get an appointment in timely manner, More
by thompsonk2020
Employees Worked With
Other Employees :
The guy who provides transportation. I can’t remember his name, but he was nice.
January 28, 2025
Service dept @ colonial west have the nicest people they are knowledgeable I recommend this place for your next service thanks for trying to help with the hot coco (did you try to figure it out yet) lol are knowledgeable I recommend this place for your next service thanks for trying to help with the hot coco (did you try to figure it out yet) lol More
by Hriv34
January 28, 2025
Pam was great scheduling my appointment to accommodate my day and time. Great service as always! day and time. Great service as always! More
by BruinsFan15
January 26, 2025
Had a wonderful conversation with Shelley Dupre She is a great asset to your dealership, great service very Courteous. Thanks for all your help a great asset to your dealership, great service very Courteous. Thanks for all your help More
by T
Employees Worked With
January 24, 2025
They have always taken good care of my car and make it as painless as possible painless as possible More
by bline5999
Employees Worked With
January 24, 2025
Exceptional service as always. Everyone is friendly and courteous. Highly recommend colonial west Chevrolet Fitchburg Ma . Everyone is friendly and courteous. Highly recommend colonial west Chevrolet Fitchburg Ma . More
by Cboisvert1173
Employees Worked With
January 23, 2025
I had to call to cancel an appointment I had this Saturday and they were able to fit me in that day. Very accommodating. Saturday and they were able to fit me in that day. Very accommodating. More
by Bryaninfantino
Employees Worked With
January 23, 2025
I needed tires. Never really called a dealership for tires or anything. Got a great price, come to find out I had issues going on with my vehicle. Instead of doing t Never really called a dealership for tires or anything. Got a great price, come to find out I had issues going on with my vehicle. Instead of doing the alignment that wouldn’t have been accurate and charging me they showed me and asked what I wanted to do from there. Tech felt kind of bad so he checked in with someone and referred me to them to get work done. More
by C_jose
