Colonial West Chevrolet of Fitchburg - Service Center

Online appointment was easy to set up day of the appointment went very quick in and out for an oil change appointment went very quick in and out for an oil change More

Great customer service and very friendly employees. They take their time explaining things to you about the vehicles They take their time explaining things to you about the vehicles More

They are very helpful and always professional. They have taken good care of my Chevy Silverado. They have taken good care of my Chevy Silverado. More

It took awhile to figure it out. The three time the replace the ignition. Everything is working good now. The three time the replace the ignition. Everything is working good now. More

Last weekend I had my rear glass shatter from the cold air. Colonial West Service department towed my vehicle to the shop, ordered the new glass and had it replaced the very next day. As always very accom air. Colonial West Service department towed my vehicle to the shop, ordered the new glass and had it replaced the very next day. As always very accommodating service! More

Needed ladder racks installed on a recently purchased Chevy KUV Van, Shelley was very pleasant and extremely helpful in scheduling the install in a timely manner and getting our company the van back into Chevy KUV Van, Shelley was very pleasant and extremely helpful in scheduling the install in a timely manner and getting our company the van back into service with limited down time. More

They worked promptly with my company fleet management and got my vehicle all new tires got my vehicle all new tires More

I decided to get my 2024 sticker at the dealership this year and when I arrived, drove up to the garage door near the Inspection Sticker sign and waited (this is what is typically done at other inspection year and when I arrived, drove up to the garage door near the Inspection Sticker sign and waited (this is what is typically done at other inspection stations). When the door opened and a truck came out I drove in, much to the surprise of one of the techs that entered from the Service Desk. He kindly and graciously explained that their procedure requires that I park the car and enter through the Service Department just as I would for appointments. OOPS! No matter; he said he would take care of it, sent me to the customer service area and in about 30 minutes my car was ready (and it passed!). I've never been disappointed with the service or the staff here and appreciate the peace of mind that I get when I bring my car to them. I also feel comfortable knowing that many if not all of the service staff have been there the entire time that I've owned my vehicle which tells me that the company is doing right by their employees too. Thank you! More

The work was done quickly and it was done well. However 94.00 for an oil change is not ideal. However we are paying more for everything these days. They need a bigger waiting room because an oil ch However 94.00 for an oil change is not ideal. However we are paying more for everything these days. They need a bigger waiting room because an oil change is an hour wait, seats are taken up quick. Overall a pleasant experience. More