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Colonial West Chevrolet of Fitchburg - Service Center

Fitchburg, MA

4.9
307 Reviews
Call Service Center (888) 643-6458

307 Reviews of Colonial West Chevrolet of Fitchburg - Service Center

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January 06, 2024

Last night we started our Tahoe and it struggled to start. We called Colonial first thing this morning and Shelley was able to get us in almost immediately. When we arrived Edison quickly got us checke More

by Grzybows
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelley Dupre
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Helpful
December 27, 2023

This dealership is efficient, Thorough, And informative! I recommend colonial Fitchburg ! Try them out and you will agree More

by Golden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelley Dupre
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Helpful
December 26, 2023

Great experienced, will always use this dealership as my go to for service needs. Thank you More

by Pjd16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Misner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelley Dupre
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Helpful
December 23, 2023

The level of service I received today was a 10! Very thorough with excellent communication. Thank you Colonial Chevrolet!! More

by Keywestdisny97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean-O Salem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelley Dupre
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Helpful
December 23, 2023

I had an unexpected check engine light come on Wednesday morning. Jackie took me in without an appointment and fixed the issue within 2 hours. Great service! More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tania Audet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelley Dupre
Report | Print
Helpful
December 23, 2023

I have been buying vehicle from Colonial West since 2007 and always have them service there as well. The service has always been friendly and professional. More

by jfcosenza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Misner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelley Dupre
Report | Print
Helpful
December 20, 2023

At my neighbor’s suggestion I had my Toyota Corolla serviced at Colonial Chevrolet-West in Fitchburg, MA. Sevice was seamless, took an hour and I will be back for my servicing needs. Many thanks! More

by bldainoff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Misner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelley Dupre
Report | Print
Dec 20, 2023 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much! Colonial West Chevrolet is thrilled to read about your positive experience~ Please feel free to reach out anytime! Happy Holidays! Kindly, Shelley Dupre' Customer Care and After-Sales 978-516-4026

Helpful
December 12, 2023

Needed an Oil Change on one of our company vehicles while working in town. Shelley set it up for the next day, our truck was in and out of service in no time without any delay. More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Misner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelley Dupre
Report | Print
Helpful
December 11, 2023

Merry christmas and happy new year I had no problems with my last visit, very efficient More

by KARL1BERNHARDT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tania Audet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Helpful
December 07, 2023

Horrible experience. The dealer had my car for an entire month. After only 5 years, my Suburban needed a new transmission. Initially, the dealer recommended a new one More

by Mike
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edison DaCosta
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 07, 2023 -

Colonial West Chevrolet of Fitchburg responded

Hi Michael, We are sorry that you feel that way about your experience with us. Your vehicle was out of warranty when you brought it in to us (by over 20,000 miles), so out of a gesture of goodwill, we contacted General Motors and fought to have a substantial sum covered by them. When goodwill is used, General Motors has us repair the transmission rather than replace it - when this is done, there is a 2-year unlimited mile warranty on the repairs. While this is less than the 3-year warranty that would come with a replacement unit, it also was at a substantial savings to you for the total repair cost. With the savings that we were able to get for you, an extended service contract that covered your powertrain could still be purchased for less than the total cost of a replacement unit. Yes, the vehicle was in our service department for an extended stay, but this was due to part availability, which we have VERY limited control over. As soon as parts became available, your vehicle was made a top priority. Many other dealers would have just quoted you a replacement transmission at roughly twice the price. We felt that going to bat for you and saving you thousands of dollars was the correct course of action.

Dec 07, 2023 -

Mike responded

Having this information beforehand would have been helpful. This was never communicated to me before the work was done and I had no idea of any change. Also - I know the vehicle is out of warranty but I wouldn't expect a 5-year-old Chevy truck with 80,000 miles, that was never used to tow anything, to need a new transmission. FYI - you did just quote me for a new transmission. I was the one who asked if GM could get involved to see if they would assist. Also - when I received the vehicle back it reeked of cigarettes. It felt like nobody at the dealer cared. Even when I paid the bill. The keys were given to me all taped up with the tag still on and nobody pulled the car around or told me where it was. It was up to me to find it in the lot. t the end of the day. It was the lack of communication and the perceived lack of caring that bothered me.

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