Columbia Honda

Above and Beyond Service! On a bright and sunny Thursday evening I was on my home from work. It was about 5:30 when I hit a curb and popped my tire. A friend and her husband c On a bright and sunny Thursday evening I was on my home from work. It was about 5:30 when I hit a curb and popped my tire. A friend and her husband came to change the tire and we quickly found out that my lugnut "key" was no longer in my possession. I called Columbia Honda thinking that they had neglected to return the "key" to lugnut bag. I spoke with TJ Mitchell who is the Assistant Service Manager. He assured me that his service department did not have it since they did not use the customer's keys. They had several sets to fit a variety of models. I voiced my disappointment because I really had no idea where the key was and how I was going to get my tire changed. TJ inquired about my location and told me that he would be there in about 30 minutes (he was clear across town) with some sets to get the tire off. What?! He was coming to help? That was awesome!! He arrived some time later and attempted to find the correct "key" to remove the lugnut. My relief was short lived as he found that the sets he had couldn't unlock the lugnut. Now, what was I going to do? TJ then asked me to give him some more time. He was going to go back to the dealership and get more sets. He then asked for my keys and told me that he would get the tire changed and lock my keys in the car and it will be done in about an hour! I was floored. Here was this guy that had no reason to spend his time to fix my mistake, but he was doing it! We left and a few hours later I returned to my car and to find that not only had he changed to tire, but he had removed and replaced on the locked lugnuts. I would now have no trouble changing my tires! I purchased my car from Columbia Honda and have taken it to them for every oil change. The service department has always been helpful, kind, and informative. They inform me of areas of concern that they find and give me options on how to handle them. However, this act of service truly went above and beyond what I would ever expect. Thank you to TJ for his generous sacrifice of his time and talent. More

Author Brown was amazing, very helpful and nice. Author was awesome made the experience very nice and easy. Will recommend him to all my friends and family. Thank you Honda and Author Brown! Author was awesome made the experience very nice and easy. Will recommend him to all my friends and family. Thank you Honda and Author Brown! More

Cooperative and responsible salesman Arthur Brown was extremely cooperative and responsible in working with us in the purchase of our CRV. He answered our questions directly and promptly Arthur Brown was extremely cooperative and responsible in working with us in the purchase of our CRV. He answered our questions directly and promptly provided the information we required. It was a pleasure to work with a dealership that was honest and straightforward with regaqrd to the pricing of the vehicle. We were very pleased with the purchase experience and will certainly recommend Arthur and Columbia Honda to our friends and family. More

Great first car purchase for a graduate I am an upcoming graduate at the university of missouri (MIZZOU) and I had my 2003 Dodge Durango broke down on me after 6 years (RIP Beast). So I had I am an upcoming graduate at the university of missouri (MIZZOU) and I had my 2003 Dodge Durango broke down on me after 6 years (RIP Beast). So I had to go to Car dealerships and then I thought about owning a Honda. Once me and my aunt walked in, Doug Walker asked how can I help you. I personally had an awesome time looking, driving and talking about cars with Doug. He is young, "hip", relaxing and knowledgeable when it pertains to cars. He asked questions so he can help me with my situation and could find what I am looking for in a car. He then looked on his stock list and told me what they have to offer for the best possible price. He understood what is it like to buy a car and is not your stereotypical type of car salesman of being overbearing. Furthermore, I had an overall enjoyable experience and I am personally going to keep Doug's card because I know we will be good partners in the car business. Thank you again Doug, we will keep in touch. More

Great service I had my new CRV in for the first oil change and there were a couple of updates needed to the computer. T.J. was, as always, professional, attentive a I had my new CRV in for the first oil change and there were a couple of updates needed to the computer. T.J. was, as always, professional, attentive and so helpful. Columbia Honda has the best service reps. They are the face of Columbia Honda to owners and couldn't be better. Thank you. More

Car repaired with timing belt and water pump We were told when we bought the car that the timing belt had been replaced but the service department kept saying it hadn't. Finally after negotiation We were told when we bought the car that the timing belt had been replaced but the service department kept saying it hadn't. Finally after negotiations they finally agreed to pay half. I have complete confidence in the service department. You can feel safe driving your car knowing that they will take care of you. Next in buying a car anywhere I will get every tiny detail in writing. More

Car repaired tires, fuel system, oil change TJ was excellent to work with and always gives me a good deal. I would recommend taking your car for service here. They are friendly, will give you a TJ was excellent to work with and always gives me a good deal. I would recommend taking your car for service here. They are friendly, will give you a ride or car if needed and a fair price. More

Great Service! Doug was extremely responsive and paid attention to our needs. He didn't try to push us into a car we couldn't afford. He even stayed late just to mee Doug was extremely responsive and paid attention to our needs. He didn't try to push us into a car we couldn't afford. He even stayed late just to meet us and see if he could find us what we wanted. Very impressed! More

Great job by TJ and Autum Once again as always TJ and Autum made service visit a pleasure they offered great advice and quick turn around. Randy in parts is a true asset to th Once again as always TJ and Autum made service visit a pleasure they offered great advice and quick turn around. Randy in parts is a true asset to this company as he is very knowledgeable and friendly. Danny the GM makes you feel welcome and goes out of his way to say hello to many customers. Will continue to recommend Columbia Honda to all my friends regardless of make or model of their cars. Great job guys More

Best Experience Ever! Ryan was awesome! He wouldn't show me anything until he was sure they could get me into me something. He worked with me and got me into the exact car Ryan was awesome! He wouldn't show me anything until he was sure they could get me into me something. He worked with me and got me into the exact car was looking for! I absolutely love my new car. He was nice and made sure the whole process was smooth and non-stressful! I would absolutely buy another car from this dealership and especially through Ryan! More