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Cook County Ford Inc - Service Center

Adel, GA

4.8
129 Reviews

129 Reviews of Cook County Ford Inc - Service Center

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July 24, 2023

Cook county Ford service is awesome! Always easy to make an appointment and quick service. The team there is great to work with and doesn’t force unnecessary service or products on you More

by themason_5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2023 -

Cook County Ford Inc responded

Thank you for sharing with us! We appreciate your business and the excellent review! Please let us know when you need to schedule your next visit with us! -Kyle H., General Sales Manager

July 21, 2023

Greatest place to buy a vehicle and for repairs. Staff from the top down is fabulous!! More

by RHANBACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Hand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trevor Hand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Harrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Huckaby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kirk Hand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Keigans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Southerland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wes Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2023 -

Cook County Ford Inc responded

Thank you for the fabulous rating!! It is always a pleasure helping you! Please come see us again soon! -Kyle H., General Sales Manager

July 20, 2023

Great Job as always, All persons involed is the oil change tire rotation gave excellent service. More

by longsc1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Southerland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wes Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2023 -

Cook County Ford Inc responded

Thank you for rating us! We appreciate you for supporting our team! Please let us know when we can help again! -Kyle H., General Sales Manager

July 08, 2023

Always helpful and are willing to work with you and listen to your concerns. That’s why we purchase our vehicles at Cook County Ford. More

by ROSSNEW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Hand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Huckaby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kirk Hand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Keigans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wes Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2023 -

Cook County Ford Inc responded

Thank you for sharing your experience with us, Coach! It’s always a pleasure helping you and your family! Let us know when you need us again. -Kyle H., General Sales Manager

July 07, 2023

Do not give this dealer any of your business. My boyfriend gave a bad review for recall work on our 2015 Fusion, where they list a part on our doir and in retaliation, they canceled a part that w More

by catgirlskid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Huckaby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2023 -

Cook County Ford Inc responded

You scheduled an appointment with our service department just days after your boyfriend threatened and harassed several employees about his Fusion. If we had known of your relationship at the time, none of us would have allowed you to make the initial appointment so as to avoid another confrontation with him. The part was and still is, on back order but when you’re not nice to people, things like this happen. I’m sorry that it came to this and hope we’ve all learned from this experience. -Kyle H., General Sales Manager

Jul 16, 2023 -

catgirlskid responded

"This is what happens when you are not nice to people". It's funny you woukd say that, because that is what escalated this. Your service manager, Chuck, practically accused me of removing the part from our Fusion when I told him it was missing. I bet he forgot to tell you that when I picked the Fusion up, they didn't even bother to put the door back together after the recall work on the "door latches." That's right, he and I had to put the panels back together. When he gave me the missing part that you allowed him to replace, he said, " You have to get it painted because that part cost $75, and I couldn't find anything on video that shows you came in with it on there." My part for my Taurus had already been on order for 2 weeks at the time because I was picking ut up that day after 2 of the items were already fixed. Roger came to you about getting the part painted, and you refused, again. That was when he told you that Ford Corp would hear about how we were treated. Let me let everyone know this, my dad worked for Ford for 33 years, as well as 6 of my uncles, who all retired from Ford. Roger and I have been together for 29 years and we bought the Fusion, together, from your dealership 9 years ago. The service department knows both of us, especially Wes, as he is who I deal with when I need service. The only threat he made was to make sure Ford Corp would hear about it and they did. You don't have to worry about me ever coming back there again. I would rather recommend Labgdale Ford then you guys. I'm glad I never ordered that Maverick from you. That would have been a big mistake on my part.

Jul 17, 2023 -

Cook County Ford Inc responded

Me too. Have a wonderful day! -Kyle H., General Sales Manager

June 30, 2023

I've bought at least 5 cars from this dealership and I have never been disappointed. There service department is very dependable and even if it does cost me a little more I trust them to service my vehicl More

by biedermann218
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Hand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kirk Hand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wes Warren
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Kendrick
Jul 16, 2023 -

Cook County Ford Inc responded

Thank you for your trust and loyalty! We appreciate every one of those 5 sales and we always look forward to your visits! Come back again soon! -Kyle H., General Sales Manager

June 13, 2023

Best Service Ever! !! I have been a loyal customer for over 30 years and Cook County Ford never disappoints!! This dealership has the best service center!!! More

by 10cann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zack
Jul 16, 2023 -

Cook County Ford Inc responded

30 years, wow!! We appreciate your support! We have the best customers! Thank you for coming back again and again! See you soon! -Kyle H., General Sales Manager

June 12, 2023

They got me in and out very quick, and did a great job on my service ! Great Service, Great Attitude, Great People, Great Experience. More

by RCONNELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wes Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zack
Jun 12, 2023 -

Cook County Ford Inc responded

Thanks again, Randy! We appreciate your business and for taking the time to share with us! Come back soon! -Kyle H., General Sales Manager

May 31, 2023

Worked around my schedule and performed what services I needed in a timely manner. Greatly appreciated. More

by MIKEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Hand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Southerland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wes Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2023 -

Cook County Ford Inc responded

Thank you for sharing, Mikel! It doesn’t always work out where our schedules correspond but we are grateful that it did for you this time! Let us know when you need us again! -Kyle H., General Sales Manager

May 14, 2023

Oil change was quick thanks guys for your hard work. Waiting room was nice and peaceful More

by jmcmillan524
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes Warren
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2023 -

Cook County Ford Inc responded

Thank you for servicing your vehicle with us! We hope that you'll come back again soon! -Kyle H., General Sales Manager