Copeland Chevrolet

Dishonest Dealership I would like to share a story that hopefully helps others.My Daughter made an appointment to look at a used Suburban,which Copeland had for a month wi I would like to share a story that hopefully helps others.My Daughter made an appointment to look at a used Suburban,which Copeland had for a month with a Salesperson.She and my 10-Month old Granddaughter started out on the 2.5 - 3-Hour 1-way voyage to look at this vehicle.Upon arrival at the Dealership my daughter asked for the Salesperson she spoke with and made the appointment over the phone.As she waited,there was a bunch of employees and that Salesperson who gathered around a computer.The Salesperson then approached her to apologize and stated another Salesperson had just Sold the Suburban from under my Daughter and he was sorry as he was at Lunch when this occurred. To try to make things better he tried to give her a gift card,which is a bunch of Crap!It cost her about $50.00 each way in Diesel fuel,driving her Husband's truck while she finds a new vehicle. I want to tell you why in my opinion the whole way Copeland Chevrolet dealt with this situation is wrong.If a client makes an appointment to see a vehicle it is the Salesperson responsibility to put a Hold Tag on the Vehicle and also go in the computer find that Vehicle Stock# and place that vehicle on Hold,that way if another potential client was interested all other Salespeople would see the Tag on the vehicle and the Flag in the computer,which would alert all other Salespeople to inform interested parties,that someone has an appointment to see the vehicle and they can take your Name and Phone # and contact to let you know if the vehicle is still available once the person whom had an appointment has looked at said vehicle.My Daughter wasted a whole day,took a day off from work,spent a $100.00 in gas,not to mention my 10-month granddaughter having such a long day,thank goodness she is such a great baby. To me the whole experience my Daughter had could have been avoided,if Copeland Chevrolet was a good Dealership! I won't nor will anyone in my Family ever recommend this Dealership to anyone.They don't deserve to be in the Vehicle Business or to be a Chevrolet Dealer for that matter! Hope this helps other potential client's. More

Totally satisfied from start to finish I needed a new truck so I went to this dealership to look at the Chevys. Carlos greeted me as I arrived. He was great, gave me a bunch of information I needed a new truck so I went to this dealership to look at the Chevys. Carlos greeted me as I arrived. He was great, gave me a bunch of information on the trucks. I started out with the Colorado, then moved on to the Silverado. I think we looked at 20 different trucks, i must have drove 4 of them. He didnt pressure me at all and showed me every truck with a smile on his face. I started to kind feel bad because I couldnt make up my mind, he said take your time, i said I need to think about things, I will come back tomorrow, he said "I will be here, take your time". Totally not the typical car salesman approach, there was no pressure at all to buy, he wanted me to make sure I bought the righr truck. I returned the next day, again, we dorve several more trucks, and anything I wanted to see he opened up and offered to take it for a ride. He even offered to let me take the truck to my family so they could see it and I could make sure my kids could fit comfortably in the back seat, totally cool of him to offer that to me! Ultimately I ended up buying the perfect truck for me and my family thanks to Carlos and his patience, honesty and knowledge. I am totally happy with my experience there and I am a customer for life!! Thank you Carlos, I will be sure to send you some more people to help buy their next vehicle :-) Greg Murphy More

Excellent experience Victoria was very professional and helpful Would definitely continue with her for any purchases She was knowledgeable polite and very good at commu Victoria was very professional and helpful Would definitely continue with her for any purchases She was knowledgeable polite and very good at communicating with us More

Our First and Last Stop We went to Copeland to look at a Silverado we had found online. It was our first stop of what was supposed to be a day of going to different dealershi We went to Copeland to look at a Silverado we had found online. It was our first stop of what was supposed to be a day of going to different dealerships in the area. We had to look no further; this dealership seemed to have the best price for a new Silverado crew cab in our area. There, we met Rob who was friendly and incredibly helpful with the buying process. He was very knowledgeable about the vehicle and answered all of our questions. We will definitely return in the future if we’re in the market for a Chevy. More

#1 from start to finish! On my first introduction at Copeland Chevolet after visiting some others. I met with a salesman, Carlos. He had explained to me on Thursday that I c On my first introduction at Copeland Chevolet after visiting some others. I met with a salesman, Carlos. He had explained to me on Thursday that I could have my Equinox in my driveway by Friday (about 24 hours later). I had just shopped their website prior and immediately decidied here is where I would be best suited. There were some bumps in my application that needed "personal attention". The financial office along with Carlos provided the necessary steps for me to take to ensure my success! This dealership and it's employees are knowledgeable and offer various values to their vehicles. A true feeling of satisfaction is this dealership's first priority! While admiring the looks of my 2018 Equinox LT Todd Copeland pulled in. The first thing he did was approach me with a extended hand introducing himself. He added some interesting details about my Equinox that I was unaware of. Also, being familiar with my city's sports teams, he had mentioned a few player's names that only a player themselves would know to remember! Impressive and Genuine! What else would you need? They also asked if I was comfortable and offered some refreshment many times while waiting. I would fail in this review if I hadn't mentioned the absolute cleanliness of the entire dealership! To me, it's a continuous reflection of good manners and support. More