
Cortese Ford Lincoln
Rochester, NY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:30 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:30 PM
Sunday Closed
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Very fast getting my services completed. Exceeded expectations. Worst part is requiring a 15 word review. Exceeded expectations. Worst part is requiring a 15 word review. More
Excellent customer service. My vehicle was ready on time but the cost was pricey. $878. My vehicle was ready on time but the cost was pricey. $878. More
Great service. Got the work done in record time and I was able to pick my vehicle up ahead of time. Got the work done in record time and I was able to pick my vehicle up ahead of time. More
Polite, respectful, courteous, friendly, the service department was speedy for the work completed during the appointment. department was speedy for the work completed during the appointment. More
My truck was with the dealership for 2 months after having a scheduled appointment. I was told my truck would be fixed on the date of my appointment 08/29/22 and here we are 10/03/2022 and I just had t having a scheduled appointment. I was told my truck would be fixed on the date of my appointment 08/29/22 and here we are 10/03/2022 and I just had to take my vehicle to another repair shop as FORD was unable To provide a date on a part. For 2 months I called and called and would be told “we have no date” or “I will contact the parts manager and give a call back with a satellite and I would NEVER receive a call back they also NEVER told me that this part was on back order, I found this information out from the repair shop that will be fixing my vehicle, the part that I’ve been waiting on since august is on back order until December of 2022. And the dealership NEVER told me this information. I will NEVER purchase another ford vehicle this was my first experience with a car note and FORD has made it the absolute worst. I will never purchase another ford vehicle. Horrible customer service, horrible vehicles I’ve had this car for 2 years and the turbo charger is “faulty”. 0 accommodations, not even an attempt. Absolutely horrrible! More
Brought my 04 mustang in for annual inspection. Everything went well. Al and Scott were courteous, professional and had me on my way in no time. Great place for sales and service Everything went well. Al and Scott were courteous, professional and had me on my way in no time. Great place for sales and service More
👍👍👍🍾 as usual Phil and his crew made everything go as smoothly as possible thank to a great team ✅✅ smoothly as possible thank to a great team ✅✅ More
Car was brought in for Ford ordered callback so there is not much to rate. You are still top rate with me even after so many years. Everyone is always pleasant and helpful and informative. Al always, thanks not much to rate. You are still top rate with me even after so many years. Everyone is always pleasant and helpful and informative. Al always, thanks for the service. More
I have leased two Lincolns from Cortese and have always had great service!! My salesman , Wayne Rainey, has been fantastic to me . I shall miss dealing with him terribly!!! I have nothing but good things had great service!! My salesman , Wayne Rainey, has been fantastic to me . I shall miss dealing with him terribly!!! I have nothing but good things to say about Cortese! Samantha was superior with my buy-out also!! Very easy to work with!! More