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Cortese Ford Lincoln

Rochester, NY

4.6
2,353 Reviews
Cortese Auto Group is a family owned business established in 1975 with Cortese Dodge. We have grown to include Chrysler, Jeep, Ram, Lincoln, Ford, Mitsubishi, and Cortese Imports, as well as the newest edition to the family, Cortese Cycle Sales. At Cortese Auto Block you can expect award winning customer service, fair pricing and a large selection of new and quality pre-owned vehicles all located on 15 acres for your convenience. A Better Experience...Always a Great Price! Free CarFax reports! Free online trade evaluatiions! Get Pre-Approved financing in seconds! Over 1,000 vehicles to choose from! Same day delivery! Please consider Cortese Auto Block for your next vehicle purchase, service, parts, accessories, collision repair, or car rental.
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2452-2500 West Henrietta Road

Rochester, NY

14623

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Showing 2,353 reviews

October 06, 2022

Very fast getting my services completed. Exceeded expectations. Worst part is requiring a 15 word review. More

by BARRYMILLER001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Cortese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2022 -

Cortese Ford Lincoln responded

Thank you so much for the awesome review!

October 05, 2022

Excellent customer service. My vehicle was ready on time but the cost was pricey. $878. More

by aanih
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Van Orden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2022 -

Cortese Ford Lincoln responded

Thank you so much for the great review!

October 04, 2022

Great service. Got the work done in record time and I was able to pick my vehicle up ahead of time. More

by gosman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Rhodes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Van Orden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Al Rossester
Oct 05, 2022 -

Cortese Ford Lincoln responded

Thank you so much for the excellent review! We appreciate your business and if you need anything please feel free to call or stop by

October 03, 2022

Polite, respectful, courteous, friendly, the service department was speedy for the work completed during the appointment. More

by flemingdarcie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Van Orden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2022 -

Cortese Ford Lincoln responded

Thank you so much for the excellent review! We appreciate your business and if you need anything please feel free to call or stop by!

October 03, 2022

My truck was with the dealership for 2 months after having a scheduled appointment. I was told my truck would be fixed on the date of my appointment 08/29/22 and here we are 10/03/2022 and I just had t More

by THOMASLARHONDA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jack Hawes
3.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Van Orden
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2022 -

Cortese Ford Lincoln responded

Customer satisfaction is our highest priority here at Cortese. We would never want one of our customers to leave our dealership feeling unhappy. I hope we can change your mind about our dealership as we appreciate your business and hope to earn it again for any of your automotive needs in the future. Give me a call at 585-277-3287 or email me at S-Cortese@corteseauto.com so we can go over your concerns. Thank you, Samantha Cortese

October 03, 2022

Brought my 04 mustang in for annual inspection. Everything went well. Al and Scott were courteous, professional and had me on my way in no time. Great place for sales and service More

by Donski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Rhodes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Al Rossester
Oct 03, 2022 -

Cortese Ford Lincoln responded

Thank you so much for the excellent review!

October 02, 2022

I was able to get an appointment that fit my schedule however, the car was there multiple times for the same tire problem. More

by Camarchese
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Smith
Oct 03, 2022 -

Cortese Ford Lincoln responded

Thank you for the review! I apologize that you had to bring the vehicle in multiple times. Hopefully the issue is corrected! As always if you need anything please feel free to call or stop by

September 29, 2022

👍👍👍🍾 as usual Phil and his crew made everything go as smoothly as possible thank to a great team ✅✅ More

by oakleycraig60
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Sneddon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Van Orden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2022 -

Cortese Ford Lincoln responded

Thank you so much for the amazing review! We appreciate your business and if you need anything please feel free to call or stop by

September 29, 2022

Car was brought in for Ford ordered callback so there is not much to rate. You are still top rate with me even after so many years. Everyone is always pleasant and helpful and informative. Al always, thanks More

by akelly4
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Van Orden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2022 -

Cortese Ford Lincoln responded

Thank you for the great review! As always, we appreciate your business and if you need anything please feel free to call or stop by

September 27, 2022

I have leased two Lincolns from Cortese and have always had great service!! My salesman , Wayne Rainey, has been fantastic to me . I shall miss dealing with him terribly!!! I have nothing but good things More

by Lincoln2019
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Rainey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samantha (Sam) ?? handled my buy-out papers and decisions., Ed Smith
Sep 27, 2022 -

Cortese Ford Lincoln responded

Thank you so much for the awesome review! We're glad Wayne was able to provide such a great experience. If you need anything please feel free to call or stop by

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