Cortese Ford Lincoln

Transmission problem that the staff was less than communicative about. Not good at answering calls/voicemails and very condescending in regards to The problem and the process of it all. Only brought communicative about. Not good at answering calls/voicemails and very condescending in regards to The problem and the process of it all. Only brought my car here because I had to. Less than professional in the two months I was without my car. More

My car was in the shop for 3 months, and while some of that was out of the workers' control (they were waiting for a part), they made me feel like I wasn't important to them. After a couple weeks, they s that was out of the workers' control (they were waiting for a part), they made me feel like I wasn't important to them. After a couple weeks, they stopped responding to my calls and messages asking for any updates. They only got me a long term rental as compensation 2 and 1/2 months into the process, so I only had it for 2 weeks out of the 3 months. Finally, I found out my car had been fixed and was ready to be picked up when I gave THEM a call to inquire about getting something out of my trunk. No major apology, no kind gesture, didn't put some extra air in my tires since it had been sitting in the cold for 3 months, just, "Oh, actually your car is ready," after I reached out to them. I was pretty disappointed with the customer service. More

Always great professional service! The text message opton is convenient for customers to ask general questions and schedule appointments is convenient for customers to ask general questions and schedule appointments More

I have attempted to get my car fixed since October 14th. I had to wait a week for the original appointment, which was fine. I also asked for a tire rotation and oil change during this appointment since I wa I had to wait a week for the original appointment, which was fine. I also asked for a tire rotation and oil change during this appointment since I was bringing it in and had to wait anyways. The original issue I was going in for is regarding a fault with the driver airbag circuit. I assumed it would take time. Over 2 hours later, I was told we’d reschedule for the airbag issue because they need to take the dash apart and that will take time (they did not do it during that 2 hours). They suggested that we do it when I can have a loaner. Which is frustrating, but fine at least it’ll be fixed. 3 weeks later, I get a call at 4:50pm the evening before my appointment that was early in the morning being told I won’t have a loaner. I figured that my car needs to be fixed, I would have to wait. 3.5 hours later, I was told they need to order a part and we will schedule when they can pick it up and give me a loaner, it’ll be 2-3 weeks. I confirm having a loaner, because of my previous issue. He said “yes, we will make sure of it.” At the 2 week mark I decide to try to call and get a status update. Well, they have the part (but haven’t notified me) and it would be another 2.5 weeks before they can pick it up and give me a loaner. So now I am going to inconvenience another person to get a car to borrow for a day, because even with me going in to the dealership to get a loaner, a loaner car was unavailable. I feel as though I have tried to be understanding, but for an issue to go on for so long with so many customer service issues is quite frustrating. More

1. Sales Experience - The sales person didn’t know any of the questions I brought in to the dealership. These where all questions which I gleaned off of the Ford Website. He had to repeatedly go ask the sale the questions I brought in to the dealership. These where all questions which I gleaned off of the Ford Website. He had to repeatedly go ask the sales manager since he clearly did not have any thorough knowledge of the product. Next time please let me interface with the sales manager so I’m not wasting my or the Dealerships time 2. Service after the sale - I had approximately 3 attempted interactions with the dealership post purchase. My email attempts where never answered so I had to call the Dealership and try to track down the Sales manager since my Salesperson was no longer employed. The Sales Manager was helpful but seemed annoyed and frustrated with me for calling. I could tell that he more then likely was fielding similar calls constantly due to the supply chain issues. I have some empathy for the situation but not much. If I was calling weekly I might be more sympathetic, but this wasn’t the case. 3. Ford Website never worked - I was told I would receive notifications when my car was assigned a VIN, was built, delivered, etc. This never worked and was one of the few phone calls / emails I had into the dealership. The Sales Manager finally gave me the VIN so I was able to partially track the vehicle manually 4. Part Dept - Your Website had a deal on parts if you purchased on line. I believe it was 10% off. I tried the 1st time and go the message “Thank you from requesting parts. We’ll follow up with you shortly to confirm” After no follow up I called the part Dept. They had no record of my part inquiry and like others at the dealership seemed annoyed with my inquiry. I tried a 2nd time, took a pic of the website with the confirmation and was once again never contacted by ford. I ended up ordering parts when the truck arrived, I ask that the 10% on line discount be applied, I however will not hold my breath. 5. Car Pick up - This went well. Dave was courteous and good to work with Long and short - Cortese flunks on communication. I get the situation since I myself work in manufacturing. A simple call back or email response would have gone a long way especially when I was without a vehicle for 2 weeks since the truck never arrived when the Sales manager predicted it would. It was a prediction, not a certainty, i get it…how about returning my call though? Would I but another vehicle from Cortese. Probably, if the price was right but certainly not based off their customer service. I plan on servicing the truck at Cortese, Hopefully things will turn around Jim Ingle 585-953-5647 More

Hello Samantha, everything went well, as usual. Ed & Jordan in the office were so helpful and Tim in the service bay did a great job, too! Thank you, Bill Byrnes Jordan in the office were so helpful and Tim in the service bay did a great job, too! Thank you, Bill Byrnes More

Only been here twice but so far a good experience! Asked for snowtire estimates and Al gave me a few different pricing options which was great. for snowtire estimates and Al gave me a few different pricing options which was great. More

Loyal customer here and the main reason that keeps me coming back is the great service advisors at the Service Department; unfortunately, the wheels and tires crew seems to be working on their own terms, coming back is the great service advisors at the Service Department; unfortunately, the wheels and tires crew seems to be working on their own terms, with no accountability nor supervision, since in a two year span, they have rotated my dual rear tires to the front , which is wrong , they have rotate tires and not tighten the lug nuts, which fortunately was caught by us on time, before something bad happened on the road; that lead to a cracked rim , which I was charged for; the have mounted front tires and not matched the rears, which is not a big deal but shows no attention to details and carelessness and finally, they have lost two front center caps , the first one was replaced for free, the second one was not, i was blamed for it and charged ; I paid for it without a complaint but, I I’m determined to make my next problem with the tires and wheels guys my last , at least at this shop. I know we all make mistakes but , not the same ones over and over and expecting that the price for the mistakes will be paid by somebody else; that i cannot understand. More

Lost the keys to my truck and wasn’t notified they were indeed lost until I showed up at the dealership to find out when my truck would be ready for pick up. This is also the second time they have lost indeed lost until I showed up at the dealership to find out when my truck would be ready for pick up. This is also the second time they have lost the keys to my truck and poorly communicated it. More

Horrible was lied to Told on phone vehicle was complete Horrible was lied to Told on phone vehicle was complete nothing was taken care of terrible Horrible was lied to Told on phone vehicle was complete nothing was taken care of terrible More