Courtesy Acura

Superior Experience I always receive great service and are treated wonderfully. Service was a big reason I was a repeat buyer and I would recommend this dealership to oth I always receive great service and are treated wonderfully. Service was a big reason I was a repeat buyer and I would recommend this dealership to others who are looking to buy a new vehicle. More

Poor Coordination I scheduled a tow package install two weeks prior and at the end of the day it was supposed to be done, I was told that they had to order a part to fi I scheduled a tow package install two weeks prior and at the end of the day it was supposed to be done, I was told that they had to order a part to finish the job. They had two weeks to order all the parts necessary and some one dropped the ball. The other part that was bad was I called twice that day to get updates on the status, no one returned my calls. Eventually I received a text at the end of the day to tell me that my car was not going to be done until the next day. When I called the next day to get a status report, again, no one answered and when they finally called back, they called to tell me that it was going to take another day. This was not acceptable as I was going on a two week vacation. They eventually got it finished on day two. This was my first time giving the service department my business and they majorly failed. What should've been a one day job took two full days. I had my schedule set up acccordingly and because of this mistake I was inconvenienced. I understand if it was major work being done but this was a straight forward tow package install. With all that being said, Connor Thomas, did try to make things right by giving me a small credit/refund on the service performed. I am giving them another chance as I am having other work performed. More

Easy purchase of new RDX My wife and I started our car search with a disappointing purchase attempt at Mile High Acura (recommended by Costco, but no negotiated 2019 RDX price My wife and I started our car search with a disappointing purchase attempt at Mile High Acura (recommended by Costco, but no negotiated 2019 RDX prices with the Costco Auto Buying Program). Mile High could not deliver, in a timely fashion, an RDX in the color (blue) and configuration (Tech Package) I requested. They had me deposit $1,000, to demonstrate my earnestness in purchasing a vehicle, for a vehicle that may be delivered in a couple of weeks or no later than a month from the date of my deposit. That night I found online two RDX vehicles exactly in the desired color and configuration at Courtesy Acura. I attempted to get Mile High to trade for the vehicle, which is a customary practice among dealers everywhere, but apparently due to some past conflicts, Courtesy does not trade vehicles with Mile High. Mile High, earlier, told my wife and I that the blue color vehicle I wanted was not available anywhere in the five state regional area and the manufacturer currently isn't taking orders for that color and configuration (Tech Package) combination. That was a "strait-to-my-face" lie. I believe they wanted to get me to change color and/or configuration to go with something they might have on the lot. I cancelled my deposit within three days (allowed by Colorado laws) with Mile High Acura after finding the car I wanted at Courtesy. Courtesy Acura matched my price and delivered the vehicle two days later. Gizette (GeGe) the sales person was very knowledgeable and professional and a pleasure to work with. I highly recommend Courtesy Acura if you are interested in an Acura vehicle. The management, sales staff, and technicians, in my experience, are first rate. More

Easy and fast The service center always provides best customer service. The rep Connor is friendly to work with. The loaner car was ready when I got there. The expe The service center always provides best customer service. The rep Connor is friendly to work with. The loaner car was ready when I got there. The experience of dropping off and picking up was fast. More

Bad situation, amazing service Connor made this unfortunate situation as good as it could be. I have never had better service. I was very thankful for his kindness and patience. Connor made this unfortunate situation as good as it could be. I have never had better service. I was very thankful for his kindness and patience. More

Enthusiastic Excellent service, courteous associates in service department, approachable, friendly. Reliable in solving the issue and delivered great results. H Excellent service, courteous associates in service department, approachable, friendly. Reliable in solving the issue and delivered great results. Highly recommend Courtesy Acura for the great service and punctuality. More

Excellent All aspects of this last service for my RDX was excellent. Everybody was friendly, explained everything very well and answered my questions effectivel All aspects of this last service for my RDX was excellent. Everybody was friendly, explained everything very well and answered my questions effectively. I would continue using Courtesy Acura in the future. Thank you! More

very responsive Cole provided excellent service all during the sales process and clearly answered questions. He explained features thoroughly and followed up after w Cole provided excellent service all during the sales process and clearly answered questions. He explained features thoroughly and followed up after we took the car home. More

Friendly, on time, complete A pleasure to work with. Friendly, knowledgeable, on time and complete. Will continue to work with them for the service on all my cars. Thanks. A pleasure to work with. Friendly, knowledgeable, on time and complete. Will continue to work with them for the service on all my cars. Thanks. More