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Criswell Chevrolet
Gaithersburg, MD
2,264 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now one of Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across four locations including Gaithersburg, Germantown and Thurmont, Maryland and Woodstock, VA. Criswell Maserati - Alfa Romeo dealership in the Washington D.C. area, invites you to come experience some of the finest luxury vehicles in the world! At Criswell, we understand the high expectations from our Maryland customers and we enjoy the challenge of meeting and exceeding those expectations each and every time. Many customers travel from the Washington D.C. and Mid-Atlantic areas to visit our Maryland Maserati dealership in Germantown, MD - mainly because of our outstanding customer service, huge inventory, affordable financing and great prices! Our primary concern is the satisfaction of our customers. Criswell Maserati - Alfa Romeo is committed to maintaining an excellent standard of customer service and care at all times in all departments from sales to service to finance.Recognized as the largest General Motors dealer in the Washington and Baltimore area, Criswell Chevrolet has received the Jack Smith Leadership Award for nine consecutive years - every year the award has been in existence. Awarded to the top 100 (out of approximately 6700 GM dealers) in the United States, the ‘Dealer of the Year’ award is the highest award given by General Motors and recognizes Criswell Chevrolet for consistent leadership in sales and customer satisfaction.
To find us, just look for the big American flags at Exit 10 and at Exit 13B off Route 270. We look forward to giving you the best automotive experience you've ever had!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 2,264 reviews
September 14, 2025
Look no further for an honest deal. Russell is not only a great human, he is an honest broker. Hard to find these days but he really knocked it out of the park for my partner and I. Russell is not only a great human, he is an honest broker. Hard to find these days but he really knocked it out of the park for my partner and I. From a fast and smooth consultation to the final send off in our new vehicle, Russell was fantastic. I couldn't recommend a better person to buy a car from. More
by sandmanism
Employees Worked With
September 06, 2025
I contacted Criswell to order a C8 and Tamiko was my main point of contact. He was the absolute best. GM had some production issues so my 2025 order got pushed to a 2026 order. Tamiko stayed patient with me, point of contact. He was the absolute best. GM had some production issues so my 2025 order got pushed to a 2026 order. Tamiko stayed patient with me, updated me weekly, and got back to me within minutes with whatever I needed. The other part of this that I appreciated was that Criswell honored the original price. Additionally, my car was courtesy delivered to a location in California. Criswell was quick to get all of the documents prepared for a smooth transition. I will definitely be back the next time. No questions. More
by Adrienne
September 06, 2025
I worked with Richard and it was the easiest car buying experience we have ever had! We were able to get all the numbers worked out before we even showed up since we live over an hour away. The paperwork p experience we have ever had! We were able to get all the numbers worked out before we even showed up since we live over an hour away. The paperwork process was also a breeze! Great job guys and thank you! More
by Shannon M.
Employees Worked With
September 03, 2025
I was very pleased with the service received for my 2019 Buick Enclave. Service Rep Andrew Peterson was excellent and kept me posted as to what needed to be taken care of with my car. Most disappointin Buick Enclave. Service Rep Andrew Peterson was excellent and kept me posted as to what needed to be taken care of with my car. Most disappointing however was the high cost of the repairs combined with a ridiculous checkout process. Criswell is one of the very few repair shops I have encountered which charges a credit card fee on the total bill (3.0% or 3.5% depending on which sign you believe). I decided to pay by check. What a mistake. Not only did I have to hand over my drivers license, but no less than 3 different codes had to be handwritten on the check. I was expecting to be asked to provide my fingerprints and birth certificate next! Even the nice cashier was frustrated with the very slow and time consuming process. Don't effectively force me to pay by check then treat me like a credit risk, especially since I'm a repeat customer. Can't imagine the process for purchasing a new car from Criswell? I own 4 GM cars, but going forward only one will continue to be be serviced by Criswell. More
by bb67chev
Employees Worked With
Andrew Peterson
August 30, 2025
Brian was really helpful, he is a nice salesman. we are happy with our new silverado. we are happy with our new silverado. More
by Jose Milla
Employees Worked With
August 26, 2025
Bought a Gladiator sight unseen. Had it shipped to Florida. Ben did a great job! It’s the one I had to have! His video sealed the deal! Had it shipped to Florida. Ben did a great job! It’s the one I had to have! His video sealed the deal! More
by JeepGlad
Employees Worked With
August 25, 2025
Pleased beyond words. A 10 star process beginning to end. These folks know how to respect the customer, work hard to get a very fair deal, and be pleasant and respectful 1 A 10 star process beginning to end. These folks know how to respect the customer, work hard to get a very fair deal, and be pleasant and respectful 100% of the time. Will go back here again for my next Chevy purchase. Really, no reason to go elsewhere. More
by JohnnyDamascus
August 20, 2025
Ben Ramirez was an excellent sales rep, he was very kind and professional. He was also trustworthy and didn’t make me feel uncertain. Thank you Ben for making this sales transaction smooth and comfortable, and professional. He was also trustworthy and didn’t make me feel uncertain. Thank you Ben for making this sales transaction smooth and comfortable, I truly appreciate the experience. More
by David
Employees Worked With
August 12, 2025
He is very helpful and friendly and kind. He made everything very easy for me. He made everything very easy for me. More
by salihtunceli
Employees Worked With
August 10, 2025
We had the pleasure to work with Ben Ramirez as we searched for a larger vehicle for our growing family. We received a fair trade in offer for our vehicle and Ben went out of his way to get the price searched for a larger vehicle for our growing family. We received a fair trade in offer for our vehicle and Ben went out of his way to get the price of the new vehicle where we were hoping. More
by K.hurtarte1
Employees Worked With
