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Criswell Chevrolet
Gaithersburg, MD
2,221 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now one of Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across four locations including Gaithersburg, Germantown and Thurmont, Maryland and Woodstock, VA. Criswell Maserati - Alfa Romeo dealership in the Washington D.C. area, invites you to come experience some of the finest luxury vehicles in the world! At Criswell, we understand the high expectations from our Maryland customers and we enjoy the challenge of meeting and exceeding those expectations each and every time. Many customers travel from the Washington D.C. and Mid-Atlantic areas to visit our Maryland Maserati dealership in Germantown, MD - mainly because of our outstanding customer service, huge inventory, affordable financing and great prices! Our primary concern is the satisfaction of our customers. Criswell Maserati - Alfa Romeo is committed to maintaining an excellent standard of customer service and care at all times in all departments from sales to service to finance.Recognized as the largest General Motors dealer in the Washington and Baltimore area, Criswell Chevrolet has received the Jack Smith Leadership Award for nine consecutive years - every year the award has been in existence. Awarded to the top 100 (out of approximately 6700 GM dealers) in the United States, the ‘Dealer of the Year’ award is the highest award given by General Motors and recognizes Criswell Chevrolet for consistent leadership in sales and customer satisfaction.
To find us, just look for the big American flags at Exit 10 and at Exit 13B off Route 270. We look forward to giving you the best automotive experience you've ever had!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 2,221 reviews
June 01, 2018
Worst customer service Copy of email to the supervisor/managers Good evening Mr. Newport, Per our telephone conversation today in reference to the 2011 Dodge Copy of email to the supervisor/managers Good evening Mr. Newport, Per our telephone conversation today in reference to the 2011 Dodge Ram under Reyes. I just want to clarify that the vehicle was scheduled to be serviced on 05/30/18 at 8am. Vehicle was dropped off the evening of 5/29/18 so there wouldn’t be any delays. Since the vehicle has been dropped off, My husband has had to call multiple times to get updates and would be told different stories regarding the vehicles status; including that the tech has left home being the last communication by the staff at the servicing dept today. After speaking to you regarding this matter and expressing my concern for the lack of communication of the department to the customer (myself) you clearly said to me “feel welcome to pick up the vehicle”. I, honestly feel very disappointed in the way we have been treated as customers and consumers of Criswell. This has been by far the worst experience and to make matters worst, coming from a manager the worst way to handle a customer. I cannot express enough that a lot of people in Crisswell depend on customers to pay bills and should be treated a lot better. We are paying for a service and not getting service for free, not sure what the problem seem to be. Thank you for your major attention to this matter. Ps: To the managers added to this email please reconstruct training for your supervisors/managers/ employees to handle customers in a constructive and effective way to maintain efficiency in the business and growth of the company. Update:6/1/18-To say the least vehicle was picked up today and no paperwork has been given because vehicle was simply sitting in their lot for 3nights 2days. How disappointing and to say the least that not an apology was given or explanation or anything. Way to go Criswell, great business your running here. More
by Nathaniel09
Employees Worked With
John Newton
May 30, 2018
Great experience! Great customer services! Doug Levene was “ extraordinaire”. He helped me a lot as far as purchasing my car. I strongly recommend Criswell to anyone th Great customer services! Doug Levene was “ extraordinaire”. He helped me a lot as far as purchasing my car. I strongly recommend Criswell to anyone that wants buy a car. Thank for making me happy! More
by Gueth
Employees Worked With
Doug Levene
May 30, 2018
Simple and Enjoyable This was the Quickest and Easiest Car Purchase I’ve ever experienced! Doug Levene was a Pleasure to work with. His customer service was impeccable. Cr This was the Quickest and Easiest Car Purchase I’ve ever experienced! Doug Levene was a Pleasure to work with. His customer service was impeccable. Criswell is Lucky to have such a Fantastic Salesman. More
by Liz
Employees Worked With
Samuel Hicks, Doug Levene, Helen Rommel
May 30, 2018
Trading in 2012 Equinox LTZ for 2018 Equinox Premier This is my third vehicle purchase from Criswell since 2009. In negotiating the first 2, I had the pleasure of working with Dan Drayton who was an outs This is my third vehicle purchase from Criswell since 2009. In negotiating the first 2, I had the pleasure of working with Dan Drayton who was an outstanding salesperson! More recently, having been contacted by Brian via email regarding the "flagging" of my 2012 Equinox for a possible trade-in, I decided to pursue what appeared to be an interesting offer. That was followed up with an email from Anthony Vattuone prompting my contacting him by phone to resolve a few questions; he graciously followed up with a worksheet indicating the potential savings involved with my trade-in. Eventually, I decided to make an appointment with Anthony on Monday, May 29th--Memorial Day. Not only was he calm, respectfully attentive & articulate with his responses to my questions & concerns, he was also very knowledgable & maintained a good sense of humor! Within 4 hours, I had purchased the vehicle I wanted for the price I wanted. Thank you, Criswell, for maintaining a solid business operation. I have & will continue to recommend you to friends without reservation! More
by patricia.davis127
May 23, 2018
The perfect van at the best price from my favorite dealer This is the third vehicle I've purchased from Criswell Chevrolet because I love their dealership, employees. and customer service. Most recently, I wa This is the third vehicle I've purchased from Criswell Chevrolet because I love their dealership, employees. and customer service. Most recently, I was searching for an almost new Dodge van for my husband. He loves the stow and go seats and other features of this vehicle and we needed to replace our older model. I've been searching online for awhile and when we saw our (almost) new van listed online with super low mileage with a great price at the dealership I wanted to buy from, I immediately called to arrange a test drive. To my delight, the same salesperson I purchased my last car from answered my call. He went out of his way to help me the last time around, so I was delighted to work with him again. The van was spotless and looked like it came just off the showroom floor even though it was a year old. There was not a scratch inside or out. My husband and I bought the van on the spot and we are thrilled with our new ride. I'm still in love with my car I purchased a few years back and my husband loves his new van. We look forward to working with Criswell for years to come. More
by SusanP424
Employees Worked With
Doug Levene
May 23, 2018
disapointed I am reaching out to you to address a recent experience I had at the Criswell Chevrolet. My 2008 Chevrolet Silverado has been having fuel system issue I am reaching out to you to address a recent experience I had at the Criswell Chevrolet. My 2008 Chevrolet Silverado has been having fuel system issues in the last several month for which I have been bringing it to the dealership for service. I have paid thousands of dollars including today's visit on repairs and yet again, keep having the same issues. On May 15, 2018 I brought my vehicle again with the same type of issue and yesterday when I spoke with Anna in your commercial fleet services and she gave me an estimate of $1263. Today, when I arrived at the dealership and checked in with the cashier, i was charged $1614. I find it completely inappropriately and dishonest for the dealership to charge me almost $400 extra without even consulting me. I went ahead and paid the entire amount to get my truck back as this is the only vehicle I have. However, I am requesting that a review is conducted and a credit is made to my credit card. Your quick response to this email is greatly appreciated. Sincerely, efren j de la yncera More
by efreny
Employees Worked With
Anna Portillo
May 22, 2018
Great experience with Doug Levene Very smooth experience with Doug Levene at Criswell. Very low pressure and straight shooting. He went the extra mile. Would definitely work with him a Very smooth experience with Doug Levene at Criswell. Very low pressure and straight shooting. He went the extra mile. Would definitely work with him again. More
by Eric S
Employees Worked With
Doug Levene
May 21, 2018
Nobody screwed me around - I didn't quite know what to do I loved that no one messed with me and they gave me a straight forward deal. I still had my guard up, but thank goodness no one did. I loved that no one messed with me and they gave me a straight forward deal. I still had my guard up, but thank goodness no one did. More
by Dana
Employees Worked With
May 20, 2018
Working with Mario Mario made the whole process super easy! He also continued to help me out well after I purchased the vehicle!!! Great car dealer to work with!!! Mario made the whole process super easy! He also continued to help me out well after I purchased the vehicle!!! Great car dealer to work with!!! More
by Julie
Employees Worked With
May 20, 2018
Great, professional Mario did an amazing job listening to what we wanted. He was helpful & very professional. He made the process of car buying easy and simple Mario did an amazing job listening to what we wanted. He was helpful & very professional. He made the process of car buying easy and simple More
by Eva5
Employees Worked With
