Criswell Chevrolet

Great sales experience Great experience buying a new Volt. Abe was always on hand to answer questions- even responding to me on his vacation days- and made the buying experi Great experience buying a new Volt. Abe was always on hand to answer questions- even responding to me on his vacation days- and made the buying experience a pleasure. More

Chriswell Chevrolet Rocks Russell was very helpful & thorough in presenting all of the various options available with Silverado Z71's. He showed me many models with different o Russell was very helpful & thorough in presenting all of the various options available with Silverado Z71's. He showed me many models with different options. In the end I couldn't be happier with my LTZ Z71! I love it & definitely know I got a great price because I shopped around all local dealerships. If you're buying a Chevrolet you've gotta stop by Chriswell. More

Very patient and honest! Being female, trust and comfort is HUGE when making such an important decision. Russell put me at ease and steered me in the right direction to make a Being female, trust and comfort is HUGE when making such an important decision. Russell put me at ease and steered me in the right direction to make a financially stable purchase while also getting an automobile perfect for my family. He was also very patient with my numerous questions!! I would recommend Russell to anyone who needs a dependable person to work with when making a purchase. More

Love this place soo much I came looking for a car for momz and we feel I love the people here treat you like family.This place is so amazing. I came looking for a car for momz and we feel I love the people here treat you like family.This place is so amazing. More

Thanks Mike!! Mike Furman and the entire team at Criswell did an outstanding job. In and out within an hour, even with a service issue. This was the best car buying Mike Furman and the entire team at Criswell did an outstanding job. In and out within an hour, even with a service issue. This was the best car buying experience I have ever had. More

Very Easy Car Buying Experience!! I live in NJ and found Criswell Chevy when searching for trucks online. I contacted them right before they closed and by 9am the next morning, the sa I live in NJ and found Criswell Chevy when searching for trucks online. I contacted them right before they closed and by 9am the next morning, the sales manager Russell Carter emailed me saying the truck was still available. Russell responded quickly to all my questions and we came to an agreement the same day. Next morning I drove 3 hrs to Criswell Chevy, and it was by far the fastest, easiest trade-in/purchase I've had at dealership. The deal we had in place the day before stayed exactly the same with no surprises. Samuel Hicks took care of all the paperwork in timely fashion. Salesman Joey Ryall spent time going over all the features of my new truck. I'd recommend Criswell Chevy as the place to go for the best no nonsense dealership experience, even if it's hours away from where you live. Thanks Criswell Chevy! More

Great experience. I have purchased several new vehicles from GM and feel that this dealership was my best experience. It's one of the few times I have felt good about b I have purchased several new vehicles from GM and feel that this dealership was my best experience. It's one of the few times I have felt good about buying a new vehicle. Thanks to Criswell Automotive. More

Didn't waste my time! I visited two other dealers (Rockville & Chantilly) because their online prices were the lowest. Only after visiting each did I find out I needed to q I visited two other dealers (Rockville & Chantilly) because their online prices were the lowest. Only after visiting each did I find out I needed to qualify for all sorts of stuff to get that price. They could have told me this before making me come in just to waste my time. That's when I reached out to Russell Carter at Criswell. He provided me a written quote via email which did NOT change once I arrived. Steve in finance handled my paperwork quickly and Alex showed me how to figure out my new Malibu. The staff was friendly and I had a great experience. Would definitely recommend anyone in the market to check them out. Thank you Criswell! More

Another Great Experience! Love my car! Last week I took advantage of a great Chevy incentive and leased another car from Criswell. A beautiful 2017 Camaro that I absolutely love! My experie Last week I took advantage of a great Chevy incentive and leased another car from Criswell. A beautiful 2017 Camaro that I absolutely love! My experience with Criswell was so good previously when I needed to lease a car for a family member, I knew that I was probably getting it from them once I decided on the specific trim level and if the price was within my budget. The only problem was that they are located about an hour away from me, and initially I wasn't sure which trim I wanted and whether the price would be even close to what I was aiming for. So, first I stopped by my local Koons dealership to take a look and run some numbers. I got a few quotes, but the lease price seemed much higher than what I expected based on my earlier calculations at home. I have leased two cars previously, so I knew something didn't quite add up. I took the quotes home and carefully reviewed everything trying to figure out how they arrived at their numbers. I discovered that on the quote of the car with a bonus tag, the Koons sales manager added $500 to the incentives/rebates, BUT also added $500 to the sale price! Looks like because I qualified for $3500 in rebates, the Koons sales manager thought that the price would already be low enough that I would be happy with it, even so the lease payments based just on their online advertised price were lower! I came back the next day and asked the Koons assistant manager, (the other guy wasn’t there that day) about this extra $500, he tried to "explain to me why this was the correct price" until I explained to him and he ran the calculations himself in front of me, twice, and then realized that I was right. The Koons assistant manager was not very apologetic about it, and he seemed annoyed that I discovered his supervisor's trick. To be fair, I can't prove that the Koons sales manager who gave me the quote didn't make a mistake, but I find it very suspicious that it was off by exactly $500, the same amount that was added to my rebates. Although the price was now what I was looking for, the whole thing left a bad impression on me, now I couldn't be sure that Koons wouldn't try to increase the APR or do something else to change this price. So, although the price was good, I didn't like the attitude of the Koons assistant manager, and decided that it was time to call Criswell.  As I mentioned earlier, I previously had a great experience with guys at Criswell, last time it all started with Russell sending me a detailed quote with everything itemized and easy to read so there were no surprises when I arrived, it was also the same transparency this time. When I leased the previous car, I wasn't sure exactly what car I wanted and ended up visiting 13-16 dealerships before I ended up at Criswell. So, I have been to MANY dealerships, and here is what I think separates Criswell, where I finally signed the lease, from all the other dealerships I visited and didn't. 1. The employee turnover is pretty high in the industry, so the majority of the salesmen at car dealerships I have visited don't seem know their cars very well because they don’t have enough experience. Granted, there are so many models and each model is different, so it's tough. But this is why I was so impressed with Joey at Criswell, he clearly knew everything about the car. It was past closing time on a Friday night, but Joey patiently walked me through everything in the car, and although I thought I already knew a lot about this model from my own research and watching YouTube reviews, I definitely learned a lot of useful things I didn't expect! The majority of salesmen I have dealt with before, didn’t seem to have an interest in cars and were just doing sales as their job. Joey is different. I can tell he has a passion for cars, so he really knows each car inside and out, both the mechanical and the performance aspect, as well as the onboard equipment. Although I have only dealt with Joey and Russell and don't know if all of the salesmen at Criswell are as knowledge as these two guys, one of the guys mentioned that many of them have been working there for years, so the turnover rate must be pretty low compared most places, which makes me think that all of the guys at Criswell know their stuff.  2. The second observation, at least in my specific case, was even more important. The guys at Criswell seem to have a great working relationship with GM Financial, which in some cases can make a difference when it comes to getting a better rate for your loan or lease. While there is not a whole lot of flexibility when it comes to getting a better interest rate because these are based on your credit score, it is usually in the interest of the dealership to charge a higher APR whenever possible, and many try to do this. I have even been told by a finance manager at another dealership that it was “within their right to mark up the money factor/APR.” From my understating, the dealerships do this to make up for the money they lose on a car they heavily discount. My experience at Criswell has been completely different. They went out of their way to get me the best possible APR I qualified for. For some reason when they ran my credit this time it came back with a lower tier APR than last time, even so it also showed that my credit score went up slightly compared to the last time I leased a car from them. This didn't make sense, but Russell at Criswell called the bank and resolved the issue, so I got the price he promised me! Most dealerships would have probably just told me there was nothing they could do, it’s a computer issue or something like that, but these guys are different! This last part really meant a lot to me, and I will unequivocally recommend them to any of my friends who are looking to buy or lease a car, because I know they would get the best deal! Well, this review turned out to be a lot longer than I expected, I guess I am just so happy with my new car I had to write an essay! More

Excellent customer service.. even for a non Chevy customer It is a rare find to come to a dealer and have a zero pressure, pleasant experience from start to finish. The team at Criswell from top to bottom clea It is a rare find to come to a dealer and have a zero pressure, pleasant experience from start to finish. The team at Criswell from top to bottom clearly understands customer service and the value of happy client. Well done .. will certainly direct any business I can their way! More