Criswell Chevrolet

I was given a thorough estimate "as promised" I was nervous about taking my car into the dealership for repairs knowing my warranty had just expired. I expressed my concerns to Joe Guzman when I I was nervous about taking my car into the dealership for repairs knowing my warranty had just expired. I expressed my concerns to Joe Guzman when I dropped my car off that morning. I was given a thorough estimate as promised. Joe went a step further and upon me asking for a picture of my car's issues that he called me about, he emailed them to me immediately. Joe Guzman and Juan J. showed me they were both conciderate as well as eager to put my concerns at ease. They both took the time to explain in detail what was repaired and how they were able to extend me additional savings. When I arrived at the dealership I got into a washed and vacuumed car!!! More

The BEST experience I ever had at a car dealer ! My 15 year old son researched the Bolt EV for our family. This was a perfect option to use as a commuter car. It is so economical to maintain and use My 15 year old son researched the Bolt EV for our family. This was a perfect option to use as a commuter car. It is so economical to maintain and use this car. The car drives like a dream! We knew exactly what color we wanted. We posted a inquiry online. Salesman Seth and Russel Carter the manager of Criswell Chevrolet followed up with phone calls and email. Several other dealers did as well. We made our decision within hours of being contacted. The price, attentiveness and courteous follow up made us drive from Virginia out to Maryland to buy the car. Once we arrived we were able to drive away within 1 1/2 hours with a new vehicle purchase. This time included a quick test drive with Seth and completing all paperwork for new car sale. Seth was very knowledgeable about the Bolt. We had been to 4 different car dealers in the area. None of the other salesman knew much about the car features which was disappointing. I was happy my son had extensively researched the car so he could confidently that Seth new the car. Both Russell and Seth were very knowledgeable about the vehicle. The sale was straight forward. They honored the price we discussed. We have had the car for a week. We were not sure about the extended warranty but called in after sale to buy it. I just had a home car charger ( juicebox) installed by a electrician yesterday. So happy never have to pump gas and never need a oil changel for this car. The car has excellent safety features and has fast acceleration! I highly recommend this dealer. The process of buying this car was so pleasant. More

Awesome Experience I had a really good purchase experience at Criswell Chevrolet in Gaithersburg. Russell Carter made sure that my trade in and my purchase were up to m I had a really good purchase experience at Criswell Chevrolet in Gaithersburg. Russell Carter made sure that my trade in and my purchase were up to my expectations and the overall experience was very positive. I will definitely shop with them again. More

Great service from the sales right through to financing Peter Eaton is a top notch salesman whom I have purchase 3 Corvettes with. I would recommend him to anyone in the market for any used car being sold Peter Eaton is a top notch salesman whom I have purchase 3 Corvettes with. I would recommend him to anyone in the market for any used car being sold by Criswell More

The very best dealership in this region! I came to Criswell after several negative experiences with other dealerships in our area, while shopping for a new car. I met with Russell and I was i I came to Criswell after several negative experiences with other dealerships in our area, while shopping for a new car. I met with Russell and I was immediately impressed with how I was treated. There was no pressure or sales pitch. He listened to my needs and goals and we actually discussed how to meet them! I am on my second car with Criswell. The service is impeccable and the staff is always kind and patient and most of all...they listen. I will continue to be a loyal customer of Criswell and refer everyone I know to them. My Chevy Cruise is a great car. I love to drive and this car is responsive and great on gas, it's a joy to drive. I would love to get another one! They just keep getting better. Thank you Criswell for all your great customer service and products. More

Bolt Purchase Russell made my purchase of a new Bolt, which included a trade-in, as smooth and painless a process as I have ever experienced. He also provided hones Russell made my purchase of a new Bolt, which included a trade-in, as smooth and painless a process as I have ever experienced. He also provided honest transparency on pricing. More

Love My New Car I have to share my wonderful experience with purchasing my second car from Criswell Auto. When I walked into the showroom, Russell Carter greeted me w I have to share my wonderful experience with purchasing my second car from Criswell Auto. When I walked into the showroom, Russell Carter greeted me with a smile and immediately I knew I was going to make a purchase. He guided me to Richard Beckett, who made me feel comfortable and welcomed. He explained everything with clear detail which helped to make the daunting process of buying a car much easier. He answered all of my questions and treated me kindly. I highly recommend Russell and Richard to anyone who is looking to purchase a car at Criswell Auto. I will definitely be back here to purchase my third car in the near future. A big thanks to everyone who was involved in helping me with this process. I am loving my new car! -Angel More

Outstanding Customer Service I purchased my 1st car yesterday and my salesperson was Scott Lestrange and he was amazing. Very pleasant and explained everything. He wasn't trying I purchased my 1st car yesterday and my salesperson was Scott Lestrange and he was amazing. Very pleasant and explained everything. He wasn't trying to just sale me anything I came in to purchase a smaller car and ended up leaving with something else and even better. Russell and Dan L.(finance) were amazing. The way I was treated I will never ever buy a car from anywhere else. They'll always get my business. More

4th vehicle in 11 years! I've bought 4 vehicles in the past 11 years from Russell at Criswell and today I got my favorite one thus far!I knew I was upside down in my current S I've bought 4 vehicles in the past 11 years from Russell at Criswell and today I got my favorite one thus far!I knew I was upside down in my current SUV and at some point I'd have to "bite the bullet" to get out early if I wanted something bigger. I was presented options I'd never considered before and got exactly what I wanted with a payment/money down I could handle. Thank you, Russell and Jason for the great deal and Mr. Cohen for getting me approved! Not to mention Joey for showing me how everything works and touching all the buttons. Special shout-out to Scott and Abe for entertaining my daughters while I did paperwork. They are a handful and I appreciate you keeping them busy. What another great experience! Thanks to all of you! Momma "Bears" More

Extra special service Thank you, Ricky, for your excellent assistance with my dad's car recently. He is 91 and doesn't drive himself any more. However, his car is important Thank you, Ricky, for your excellent assistance with my dad's car recently. He is 91 and doesn't drive himself any more. However, his car is important to him and makes him feel good when it is available should he need or want to go out. Having the car and my dad in MD when I live in Wisconsin presents some real challenges. Ricky is calm, creative and kind to me, my dad and my dad's pet Chevy Cruze! More