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Criswell Chevrolet
Gaithersburg, MD
2,234 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now one of Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across four locations including Gaithersburg, Germantown and Thurmont, Maryland and Woodstock, VA. Criswell Maserati - Alfa Romeo dealership in the Washington D.C. area, invites you to come experience some of the finest luxury vehicles in the world! At Criswell, we understand the high expectations from our Maryland customers and we enjoy the challenge of meeting and exceeding those expectations each and every time. Many customers travel from the Washington D.C. and Mid-Atlantic areas to visit our Maryland Maserati dealership in Germantown, MD - mainly because of our outstanding customer service, huge inventory, affordable financing and great prices! Our primary concern is the satisfaction of our customers. Criswell Maserati - Alfa Romeo is committed to maintaining an excellent standard of customer service and care at all times in all departments from sales to service to finance.Recognized as the largest General Motors dealer in the Washington and Baltimore area, Criswell Chevrolet has received the Jack Smith Leadership Award for nine consecutive years - every year the award has been in existence. Awarded to the top 100 (out of approximately 6700 GM dealers) in the United States, the ‘Dealer of the Year’ award is the highest award given by General Motors and recognizes Criswell Chevrolet for consistent leadership in sales and customer satisfaction.
To find us, just look for the big American flags at Exit 10 and at Exit 13B off Route 270. We look forward to giving you the best automotive experience you've ever had!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 2,234 reviews
August 24, 2015
upfront pricing that beat the competition Russell provided detailed price breakdowns via email to clearly layout the offer at Criswell. His pricing beat the competition. When I came in to the Russell provided detailed price breakdowns via email to clearly layout the offer at Criswell. His pricing beat the competition. When I came in to the dealership to drive the car, I was ready to purchase the vehicle (a 2016 Chevy Cruze) after finding out that I would receive a fair value on my trade. The purchase process was fast, less than 2 hrs from entering to leaving. I will definitely come back to Russell when I need another vehicle. More
by AlaskaSteve
Employees Worked With
August 15, 2015
Wonderful Service After dealing with a few dealerships that just cared about making the deal instead of making sure that you were satisfied I was recommended Criswell b After dealing with a few dealerships that just cared about making the deal instead of making sure that you were satisfied I was recommended Criswell by my dad and I don't regret it. Russ made sure that I knew about my car inside and out and made sure that I got the best deal possible. Jackie in financing was also a pleasure to deal with! More
by Marylandgirl
August 15, 2015
My expectations were exceeded. Russell J Carter has proven to me I am a valued customer by his actions not just his words. His follow up of sending me pictures of the delivery are i Russell J Carter has proven to me I am a valued customer by his actions not just his words. His follow up of sending me pictures of the delivery are indeed priceless. I will recommend Criswell Chevrolet to anyone looking to buy a vehicle. Russell also has a great sense of humor. More
by Shaka
Employees Worked With
August 12, 2015
Great Experience Russell Carter was extremely helpful when I purchased my new car. He worked with me for several months prior to be sure I was able to order exactly w Russell Carter was extremely helpful when I purchased my new car. He worked with me for several months prior to be sure I was able to order exactly what I wanted. He was extremely helpful and knowledgeable. He even came in on his day off so I could pick the car up on Sunday. I live about 200 miles away but plan to purchase all my vehicles from Russell Carter and Criswell in the future. More
by Billy
Employees Worked With
August 05, 2015
Z06 purchase Hi Mike made the process of buying my Z06 very easy and with no stress. Was pleased how I got my Z06 so fast. Great Car Thanks again Hi Mike made the process of buying my Z06 very easy and with no stress. Was pleased how I got my Z06 so fast. Great Car Thanks again Mike More
by rabelz06
Employees Worked With
August 03, 2015
Stingray Greatest car buying experience ever. Could not have been any easier or more pleasant. Mike and Dina are always there for questions and answers and are Greatest car buying experience ever. Could not have been any easier or more pleasant. Mike and Dina are always there for questions and answers and are very knowledgable. More
by '16 Stingray for me
August 01, 2015
Great experience buying new car I was looking for a new Cruze and contacted many dealers in the area. I initially contacted Criswell over email and Russel Carter reached back. He was I was looking for a new Cruze and contacted many dealers in the area. I initially contacted Criswell over email and Russel Carter reached back. He was friendly, responsive and provided great experience, making the buying experience really easy. Even the quote and after sales support in clarifying certain questions were great. Only have positive things to say about the dealership and Russel. Would definitely recommend. RM More
by RM
Employees Worked With
July 30, 2015
Beat Car Buying Experience Mike and Jackie made the my purchase of my first Corvette a breeze. Mike expertly explained the ordering process; kept me informed during my wait and Mike and Jackie made the my purchase of my first Corvette a breeze. Mike expertly explained the ordering process; kept me informed during my wait and provided a good explaination of the operating procedures for my Corvette. Jackie clearly explained the finance portion of my lease. Mike and Jackie are professional the friendly. They are wonderful people to work with. More
by My Jet
July 30, 2015
Mike Furman is the best around Whenever I need a Chevy Mike Furman is the go to guy. His customer service and care is by far the best. As long as he is working there I will be buyin Whenever I need a Chevy Mike Furman is the go to guy. His customer service and care is by far the best. As long as he is working there I will be buying from him! Greg More
by gregd7
Employees Worked With
July 30, 2015
A Truly Pleasant Experience Buying a car can be stressful and buying your first Corvette can be a nightmare. Mike Furman and the folks at Criswell Chevrolet made this a very ple Buying a car can be stressful and buying your first Corvette can be a nightmare. Mike Furman and the folks at Criswell Chevrolet made this a very pleasant experience. Mike, in particular, is absolutely phenomenal. He is a true professional and I can't over emphasize how nice it was to deal with a sales person who knows his business and speaks the truth. I highly recommend Mike and Criswell Chevrolet! More
by rmorin49
