
Criswell Chevrolet
Gaithersburg, MD
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Impressed with the delivery of our new Camaro! My wife and I flew in from Michigan to pickup the car and Jose picked us up at airport, had car ready to go when we arrived, and we were in and out i My wife and I flew in from Michigan to pickup the car and Jose picked us up at airport, had car ready to go when we arrived, and we were in and out in 30 minutes for our drive home! Best car purchase experience I have had and thanks for making it enjoyable! More
Russell is professional, personable and did a great job getting me into a new TrailBlazer that I absolutely love, love, love. He knew what I wanted and my expectations were definitely exceeded! Hats off t getting me into a new TrailBlazer that I absolutely love, love, love. He knew what I wanted and my expectations were definitely exceeded! Hats off to Jason Witte as well and the whole Criswell team for going above and beyond with my purchasing experience. THANK YOU!! More
Criswell Chevrolet has been my family’s and my go-to dealership for decades. They have a great selection of autos and a superb staff that is knowledgable, friendly, and low pressure. They will work with dealership for decades. They have a great selection of autos and a superb staff that is knowledgable, friendly, and low pressure. They will work with you to get the car you want and the best financing possible. Criswell also provides world-class service and maintenance. My hat is off to my salesman, Anthony Vattuone and my finance manager, Peter Eaton. Thanks guys, for another great purchase experience. I love my 22 Equinox. More
Wolves in Sheep’s Clothing I contemplated over the course of 101 days better ways of expressing my dismay with Criswell Auto of Gaithersburg, MD. I would rather speak to members of the company than pr course of 101 days better ways of expressing my dismay with Criswell Auto of Gaithersburg, MD. I would rather speak to members of the company than present my personal issues with this automotive distributor on a public forum. However, with the lack of communication and false narratives from members of Criswell Auto I had no choice. Hopefully, this review will strike their attention. Additionally, I do not want other potential buyers to fall victim to the same unfortunate series of events. Initially, the vehicle process leading to the purchase of my vehicle went beyond my expectations. Knox Masiyakurima (the pre-owned sales representative) answered all questions that I proposed in an attempt to help me understand Criswell Auto’s purchasing process and my responsibilities. After signing the appropriate paperwork Knox informed me that I would receive all forms needed to register my pre-owned vehicle through the United Postal Service to my home address. When I did not receive said paperwork after approximately 35 days, I attempted to contact Knox to ensure that there were no issues on my behalf. Knox ignored my phone calls and text messages for several days. After, no response from Knox (my original sales representative that I understand now only viewed me as an “easy sale”) I contacted Donna Baker who I assumed represented the Titling Department of Criswell Auto. Mrs. Baker informed me that she did not know the exact timeframe in which I would receive the paperwork to complete my registration but issued an extension (which I truly appreciated). I waited patiently until the expiration date for my extension approached. Again, I attempted to contact Mrs. Baker via landline and e-Mail but received no answer from either platform. Figuring that my calls and e-Mails were futile, I called the dealership’s primary landline and inquired about Donna Baker as well as the status of the documents needed for my registration. A Criswell representative informed me that Donna Baker no longer worked for the company and did not complete my request. The Criswell representative informed Angela Davis (I assume is Donna Baker’s replacement) of my issue. Mrs. Davis stated that the documents were initially rejected due to an error on their behalf. Mrs. Davis stated that she would resubmit the appropriate paperwork and that I would receive said paperwork in a few days through the USPS Overnight process. I never received tracking information and waited an additional three weeks. Again, I call Criswell Gaithersburg with no answer and leave a voicemail in hopes of receiving a return call. Later that week I received an e-Mail stating that the dealership completed all appropriate paperwork and that documents would arrive within a few days. Once the documents arrived, I assumed that I received the items needed to complete my vehicle’s registration. Yet, this was not the case. The documents sent my Criswell Gaithersburg belonged to another patron and included personal information. Even more interesting was that this patron’s registration documents were missing key information needed to complete their vehicle registration! I am at my wit’s end. The next step for me, in the attempt to complete my vehicle registration, is legal representation. Potentially suspending or revoking their dealership license. More
Russell Carter makes the car buying experience exceptionally easy. He walks you through everything and explains everything. He's not pushy or underhanded at all. He's the definition of what a car exceptionally easy. He walks you through everything and explains everything. He's not pushy or underhanded at all. He's the definition of what a car salesman should be. Highly, highly recommended. More
I’ve been with Criswell for 8 years now and can’t think of anyone better when purchasing a vehicle. Russell is extremely knowledgeable, diligent and very down to earth. He understood our needs and helped u of anyone better when purchasing a vehicle. Russell is extremely knowledgeable, diligent and very down to earth. He understood our needs and helped us find the perfect vehicle. I would strongly recommend Russell to anyone looking to purchase a vehicle. He won’t treat you like another customer; he will make you feel like family and help you find the best option for you. Top marks! More
From Start to Finish he kept me updated with my order status and estimated delivery arrival. He kept his word in regards to the price. No games, no surprises. Very happy with the service I received from status and estimated delivery arrival. He kept his word in regards to the price. No games, no surprises. Very happy with the service I received from everyone at Criswell. More
I’ve never had a car buying experience like this one. My wife put me on the C8 list for my birthday and 14 months later my car has arrived. Working with Russell was like working with a family member, he My wife put me on the C8 list for my birthday and 14 months later my car has arrived. Working with Russell was like working with a family member, he kept me posted every step of the way and if I reached out to him he would get back immediately. He made me feel like I was his only customer. I know from this day forward I will only buy cars from Russell. SIMPLY THE BEST!!!! More
This was the easiest car buying process I've ever had! Russell Carter worked on his day off to check the status of the vehicle for me (new 2022 Honda Pilot) and got the process going. We did all of the pa Russell Carter worked on his day off to check the status of the vehicle for me (new 2022 Honda Pilot) and got the process going. We did all of the paperwork ahead of time through email and everything was done before I even stepped foot in the dealership! I was in and out in about an hour. I highly recommend Russell! More
Most seamless, easy, car-buying experience I’ve ever had! Thank you to Russell for being so responsive, honest, and down to earth, and thank you to Pete who put up with all my questions and back and forth. Y Thank you to Russell for being so responsive, honest, and down to earth, and thank you to Pete who put up with all my questions and back and forth. You guys are an amazing team to work with and during a time of incredible uncertainty, you made it so positive and pleasant!! Thank you! I’m so grateful and absolutely in love with my new Tahoe! More