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Criswell Chevrolet
Gaithersburg, MD
2,241 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now one of Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across four locations including Gaithersburg, Germantown and Thurmont, Maryland and Woodstock, VA. Criswell Maserati - Alfa Romeo dealership in the Washington D.C. area, invites you to come experience some of the finest luxury vehicles in the world! At Criswell, we understand the high expectations from our Maryland customers and we enjoy the challenge of meeting and exceeding those expectations each and every time. Many customers travel from the Washington D.C. and Mid-Atlantic areas to visit our Maryland Maserati dealership in Germantown, MD - mainly because of our outstanding customer service, huge inventory, affordable financing and great prices! Our primary concern is the satisfaction of our customers. Criswell Maserati - Alfa Romeo is committed to maintaining an excellent standard of customer service and care at all times in all departments from sales to service to finance.Recognized as the largest General Motors dealer in the Washington and Baltimore area, Criswell Chevrolet has received the Jack Smith Leadership Award for nine consecutive years - every year the award has been in existence. Awarded to the top 100 (out of approximately 6700 GM dealers) in the United States, the ‘Dealer of the Year’ award is the highest award given by General Motors and recognizes Criswell Chevrolet for consistent leadership in sales and customer satisfaction.
To find us, just look for the big American flags at Exit 10 and at Exit 13B off Route 270. We look forward to giving you the best automotive experience you've ever had!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 2,241 reviews
July 21, 2021
I am from Chillicothe Ohio and bought a high end Ram 2500 truck from this dealership. I seen the truck while surfing online. I called the dealership and Mario answered. Wow what a personality. He gave me a w truck from this dealership. I seen the truck while surfing online. I called the dealership and Mario answered. Wow what a personality. He gave me a walk around video with his cell phone and went above and beyond to show me anything I asked for. I flew out the next day and he made this transition easy peasy. Give Mario Adams a call he a honest straight forward employee. martin Eblin More
by martin r eblin
Employees Worked With
July 20, 2021
The service was excellent and Chris Morgan the salesman made this buying experience the best I have ever had. I highly recommend him for any purchases. made this buying experience the best I have ever had. I highly recommend him for any purchases. More
by CwnAnnwn
Employees Worked With
Christopher Morgan
July 20, 2021
Chris was straight forward and honest. A pleasure to work with. Pete in Finance was also great to work with, The process was smooth and I felt I got a fair deal. work with. Pete in Finance was also great to work with, The process was smooth and I felt I got a fair deal. More
by Marvelhomes
Employees Worked With
Peter Eaton, Christopher Morgan
July 19, 2021
My sales agent Mario was very personable and professional. He explained the process and answered my questions as well as addressed any concerns I had. I felt very comfortable and no pressure to professional. He explained the process and answered my questions as well as addressed any concerns I had. I felt very comfortable and no pressure to make a decision. I am please with my purchase. This my first time buying a Honda. For a pre-owned vehicle it looked new, as if it was never driven. I would definitely recommend Mario as a sales agent. More
by Claudia
Employees Worked With
July 17, 2021
Latest car purchase with Russell was easier than ever! Appreciate his ability to smooth out what could have been a complicated process. Drove into the dealership with my old car and out with a new car in Appreciate his ability to smooth out what could have been a complicated process. Drove into the dealership with my old car and out with a new car in less than 2 hours. More
by AJ
July 16, 2021
I received a phone call from the general manager at Criswell Chevrolet. He was aware of the situation and said it should not have happened. I was very appreciative that he returned my phone call. He of Criswell Chevrolet. He was aware of the situation and said it should not have happened. I was very appreciative that he returned my phone call. He offered me a good deal if I chose to return to get the work I wasn't told about done. I will be making an appointment. I would like to add this to my previous review. More
by Dada
Employees Worked With
July 16, 2021
Chris Morgan made this the easiest buying experience I’ve ever had buying a vehicle. Extremely knowledgeable and easy to talk to! I know I’ll be coming back to Criswell for my next vehicle purchase! ever had buying a vehicle. Extremely knowledgeable and easy to talk to! I know I’ll be coming back to Criswell for my next vehicle purchase! More
by Ant729ney
Employees Worked With
Christopher Morgan
July 15, 2021
I was stressed about buying a new car with being a widow and having 6 kids. Chris was so amazingly personable and kind. He put me in a suv at a payment I could afford! I’m very happy with all his help and c and having 6 kids. Chris was so amazingly personable and kind. He put me in a suv at a payment I could afford! I’m very happy with all his help and caring. More
by Thetaylors98
Employees Worked With
Peter Eaton, Christopher Morgan
July 14, 2021
Finding the exact vehicle that I wanted was not easy. I was hesitant about having to travel over an hour from VA to make a purchase once I found a vehicle at Criswell. Russell made sure that everything wen was hesitant about having to travel over an hour from VA to make a purchase once I found a vehicle at Criswell. Russell made sure that everything went smoothly, and made it worth the trip! Best car buying experience that I have ever had. More
by Janis
July 14, 2021
I bought my 2020 Chevy Silverado with a warranty about a month ago I dropped it off for a fuel pump. No one has been able to tell me when the car will be ready. Mike suggested I just trade in my car and get month ago I dropped it off for a fuel pump. No one has been able to tell me when the car will be ready. Mike suggested I just trade in my car and get a new one instead of giving me an estimated date of completion. More
by Jorge Noda
Employees Worked With
