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Criswell Chevrolet
Gaithersburg, MD
2,058 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now one of Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across four locations including Gaithersburg, Germantown and Thurmont, Maryland and Woodstock, VA. Criswell Maserati - Alfa Romeo dealership in the Washington D.C. area, invites you to come experience some of the finest luxury vehicles in the world! At Criswell, we understand the high expectations from our Maryland customers and we enjoy the challenge of meeting and exceeding those expectations each and every time. Many customers travel from the Washington D.C. and Mid-Atlantic areas to visit our Maryland Maserati dealership in Germantown, MD - mainly because of our outstanding customer service, huge inventory, affordable financing and great prices! Our primary concern is the satisfaction of our customers. Criswell Maserati - Alfa Romeo is committed to maintaining an excellent standard of customer service and care at all times in all departments from sales to service to finance.Recognized as the largest General Motors dealer in the Washington and Baltimore area, Criswell Chevrolet has received the Jack Smith Leadership Award for nine consecutive years - every year the award has been in existence. Awarded to the top 100 (out of approximately 6700 GM dealers) in the United States, the ‘Dealer of the Year’ award is the highest award given by General Motors and recognizes Criswell Chevrolet for consistent leadership in sales and customer satisfaction.
To find us, just look for the big American flags at Exit 10 and at Exit 13B off Route 270. We look forward to giving you the best automotive experience you've ever had!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 2,058 reviews
October 28, 2020
Jose was amazing from start to finish. I had a great experience and I am very pleased with everything. I felt Jose went above and beyond and I just love my new truck. Thank you so much. experience and I am very pleased with everything. I felt Jose went above and beyond and I just love my new truck. Thank you so much. More
by J2thedsmith
Employees Worked With
Helpful October 27, 2020
Gene was super helpful and accommodating. I got a decent trade in value for my old car and drove away with a beautiful SUV. The process was fast, easy, and efficient. trade in value for my old car and drove away with a beautiful SUV. The process was fast, easy, and efficient. More
by TIK
Employees Worked With
October 27, 2020
Russell followed through with what he promised and then some. My factory ordered Corvette is everything I hoped for and Criswell’s entire team was there every step of the way. The 4-hour drive is well wort some. My factory ordered Corvette is everything I hoped for and Criswell’s entire team was there every step of the way. The 4-hour drive is well worth it and I’ll do it again when the Z06 comes out. Thanks again, gentlemen. More
by C8ULater
October 26, 2020
Best service ever. Ordered new vehicle in 15 minutes. Great price and no headaches. In and out.i best Chevy dealership I have dealt with in 20 years Great price and no headaches. In and out.i best Chevy dealership I have dealt with in 20 years More
by weglasgow
Employees Worked With
October 25, 2020
If you want an honest dealership you go to Criswell. And If you want an amazing salesman you see Russell. Whether it’s impeccable customer service or expert sales knowledge, Russell does it all. I didn’t kn If you want an amazing salesman you see Russell. Whether it’s impeccable customer service or expert sales knowledge, Russell does it all. I didn’t know car buying could be so enjoyable till now. It’s a no brainer - head over to Criswell and see Russell for your next vehicle! You’ll be more than happy you did. More
by Kojo O.
Employees Worked With
October 23, 2020
Jose was very helpful when we got our new lease. He was professional and courteous. I would go back to Criswell again for our next purchase or lease professional and courteous. I would go back to Criswell again for our next purchase or lease More
by reidmiller1
Employees Worked With
October 23, 2020
Mario was very helpful, and honest with helping through my car buying process! He was able to help me get a good test drive to make sure I liked the vehicle as well and heard the audio quality of the vehic my car buying process! He was able to help me get a good test drive to make sure I liked the vehicle as well and heard the audio quality of the vehicle. He made sure everything was properly explained about the car and nothing was difficult vey straight forward! More
by Stephen658
Employees Worked With
October 22, 2020
My husband and I recently bought a truck from Criswell. We had the best experience that we have ever had at a dealership. Jose was our sales guy and he was outstanding from start to finish. He made sure we We had the best experience that we have ever had at a dealership. Jose was our sales guy and he was outstanding from start to finish. He made sure we didn’t leave any rebates on the table. Greg was our finance guy and he was also amazing to deal with. We would highly recommend this dealership to anyone looking for outstanding customer service as we feel they went above and beyond. We felt they were honorable as they honored a deal we made over the internet and didn’t try to change anything when we arrived. We did drive over an hour to get to the dealership. Completely worth it. Thank you all again so much! More
by lilmimilynn84
October 22, 2020
I was in search of a commuter car and I had found a 2012 Cruze listed on Facebook Marketplace. I contacted Russell and got the ball rolling on possibly making a deal. We talked the next day and started work Cruze listed on Facebook Marketplace. I contacted Russell and got the ball rolling on possibly making a deal. We talked the next day and started working out all the particulars and Russell made this deal so easy that all I had to do when I came to pick up was just sign my name on some dotted lines. I had no stress at all throughout this entire situation because I knew he had it all under control and will definitely be recommending him to my friends and/or family for their future vehicle purchases! More
by tjlaw22
Employees Worked With
October 21, 2020
I don't know what happened with those people.I was there I don't know what happened with those people. I was there for a oil change service one Tuesday and I talk them that my truck brakes making noise. And I don't know what happened with those people. I was there for a oil change service one Tuesday and I talk them that my truck brakes making noise. And they talk me that its OK. Next week surprise, my truck brakes was locked. Even no ride home service because I live 11 or 12 miles from there. Too bad. More
by Meml0491
Employees Worked With
Aidan Uffelman
