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Criswell Chevrolet
Gaithersburg, MD
2,059 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now one of Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across four locations including Gaithersburg, Germantown and Thurmont, Maryland and Woodstock, VA. Criswell Maserati - Alfa Romeo dealership in the Washington D.C. area, invites you to come experience some of the finest luxury vehicles in the world! At Criswell, we understand the high expectations from our Maryland customers and we enjoy the challenge of meeting and exceeding those expectations each and every time. Many customers travel from the Washington D.C. and Mid-Atlantic areas to visit our Maryland Maserati dealership in Germantown, MD - mainly because of our outstanding customer service, huge inventory, affordable financing and great prices! Our primary concern is the satisfaction of our customers. Criswell Maserati - Alfa Romeo is committed to maintaining an excellent standard of customer service and care at all times in all departments from sales to service to finance.Recognized as the largest General Motors dealer in the Washington and Baltimore area, Criswell Chevrolet has received the Jack Smith Leadership Award for nine consecutive years - every year the award has been in existence. Awarded to the top 100 (out of approximately 6700 GM dealers) in the United States, the ‘Dealer of the Year’ award is the highest award given by General Motors and recognizes Criswell Chevrolet for consistent leadership in sales and customer satisfaction.
To find us, just look for the big American flags at Exit 10 and at Exit 13B off Route 270. We look forward to giving you the best automotive experience you've ever had!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 2,059 reviews
September 22, 2020
Great place to purchase a used vehicle. Friendly kind and always willing to assist you. Best used vehicle price and quality. Very knowledgeable about purchasing a vehicle always willing to assist you. Best used vehicle price and quality. Very knowledgeable about purchasing a vehicle More
by Jnnboley
Helpful September 22, 2020
Working with these guys was honestly so easy. I was trying to move across the county, could not participate in person at all, had to do everything over the phone or via text/email, and they handled eve trying to move across the county, could not participate in person at all, had to do everything over the phone or via text/email, and they handled everything. Gene specifically went above and beyond. I would 100% go to them again. More
by catherine.smith1586
Employees Worked With
September 22, 2020
We have bought several vehicles from Criswell, both used and new. They are always very accommodating, professional and friendly. I would recommend Criswell to anyone looking to buy either a new or used veh and new. They are always very accommodating, professional and friendly. I would recommend Criswell to anyone looking to buy either a new or used vehicle. More
by jms1947
Employees Worked With
September 22, 2020
Great experience and consistently good service. Dealership was clean and organized, and Gene knew his stuff. Great buying experience. I would recommend my friends and family. Dealership was clean and organized, and Gene knew his stuff. Great buying experience. I would recommend my friends and family. More
by Paul
Employees Worked With
September 22, 2020
amazing personal customer service,my wife and i came up unannounced ,i forgot to inform my salesman what time i was coming. gene stopped what he was doing,took care of us and went way out of his way for us unannounced ,i forgot to inform my salesman what time i was coming. gene stopped what he was doing,took care of us and went way out of his way for us,he was awesome,thank you gene for the wonderful service you gave us,mike x More
by mikex
Employees Worked With
September 22, 2020
Salesman Gene Hoffman was an awesome salesman to work with. Bought two vehicles from him would definitely buy more from him. Have called with questions after my purchases and he’s always willing to help with. Bought two vehicles from him would definitely buy more from him. Have called with questions after my purchases and he’s always willing to help out. Over all car buying experience 10/10 More
by Kriepe
Employees Worked With
September 22, 2020
Russell is truly one of a kind! He has a unique way of pulling you in and making you feel comfortable. I have been to plenty of dealerships that say one thing on the phone then try to change it when you pulling you in and making you feel comfortable. I have been to plenty of dealerships that say one thing on the phone then try to change it when you arrive. Russell was not only very fair and willing to reach a deal on the phone but he did not waver on any of it. This is by far my best experience and I will not buy another vehicle from anyone but him moving forward! Thank you for hiring a great employee and being a top-tier business. Please thank him again for me. Sincerely, Lewis Bellafiore More
by Steelersrule01
September 21, 2020
Russell was awesome! You won’t find a more customer-oriented salesmen. He engaged quickly on my inquiry and followed up as stated. Being a long time leasee and familiar with the factors to a l customer-oriented salesmen. He engaged quickly on my inquiry and followed up as stated. Being a long time leasee and familiar with the factors to a lease deal, I despise dealers that beat around the bush and confuse. Russell got right to the bottom line with a detailed breakdown in order to provide me with a best and clear lease quote. Further he wrapped the sale up by adjusting his schedule and delivering the vehicle to my home. How many do that? I highly recommend Russell especially for seasoned leesee’s like me that tend to purchase vehicles without stepping foot in the dealership. More
by tmil411
Employees Worked With
September 20, 2020
Jack was very nice in helping me out,attitude was flawless and sounded very eager to help also very kind and informative and easily understandable flawless and sounded very eager to help also very kind and informative and easily understandable More
by Panda boi
Employees Worked With
Jack Tedesco
September 19, 2020
I have purchased many cars from Russell and he is the consummate professional. Knowing he had a busy day he was ready for us when we arrived. The car was cleaned and ready to go. He respects his customer consummate professional. Knowing he had a busy day he was ready for us when we arrived. The car was cleaned and ready to go. He respects his customers and does everything to make the experience as great! Thanks also to Jason Witte and Steve Krantz for their courtesy and professionalism. Highly recommend them for your next purchase. Thanks guys!! More
by Keith C
