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Criswell Ford of Woodstock

Woodstock, VA

4.7
169 Reviews
Criswell Ford of Woodstock carries a huge selection of new and pre-owned vehicles in Virginia and the Shenandoah Valley. If you’re looking to lease or finance your next Ford, Criswell Ford has competitive lease specials and financing options on new Ford vehicles. Criswell Ford also has an extensive collection of quality pre-owned and certified vehicles at affordable prices to suit your needs.
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430 Hoover Rd

Woodstock, VA

22664

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Showing 169 reviews

November 08, 2023

The experience has been very good while purchasing our Transit. Communication and follow up went well also. We’ll be back when the next Ford needs to be purchase. More

by ddodrill
Recommend Dealer
Yes
Employees Worked With
George Jermstad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2023 -

Criswell Ford of Woodstock responded

It's great to see you had an all-around outstanding experience at Criswell! Thanks for taking the time to let us know how we are doing. We look forward to the next opportunity to work with you!

November 02, 2023

They were fair with the trade in of our Honda Civic, efficient, patient with letting us test drive three different cars, kind and good with answering each question we had. Lee was a professional sales More

by cmr54piano
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Ross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Cain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2023 -

Criswell Ford of Woodstock responded

It's wonderful to see you enjoyed a simple and seamless car buying experience at Criswell! Don't hesitate to reach out with any additional questions. Our team is always happy to help!

October 24, 2023

It was a great experience dealing with George. Easy and hassle free buying experience. Excellent customer service! More

by adam_maclam@yahoo.com
Recommend Dealer
Yes
Employees Worked With
George Jermstad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2023 -

Criswell Ford of Woodstock responded

!00% satisfaction is our goal, and it's great to see you enjoyed your recent purchasing process at Criswell!

October 23, 2023

Criswell wants me to pay $955 for repairs for bad module in radio that hasn't worked since I bought the vehicle two weeks ago. In fact they were quite rude about it. I might have considered paying part of i More

by cjgator97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Barb Riley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Cain
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2023 -

Criswell Ford of Woodstock responded

Thank you for taking the time to share these details with us. We regret you are experiencing this issue and understand our team is working to come to a mutually beneficial resolution to this problem. We appreciate your patience and understanding as we work through this.

October 17, 2023

George was able to make our order during a time that items were limited as well as the bank availability. The only issues we incurred were caused by the Super Duty details when it came to the cab to a More

by HES_LLC
Recommend Dealer
Yes
Employees Worked With
George Jermstad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2023 -

Criswell Ford of Woodstock responded

Thank you for sharing these details about your recent experience at Criswell! It's great to know you were pleased with the outstanding customer service you received while working with George. Don't hesitate to reach out if we can help in any other way.

October 13, 2023

Very friendly and showed us everything about our new truck! Would go there again to buy a vehicle. More

by Jenleo1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Perry Sager
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Jermstad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon Johnson
Oct 16, 2023 -

Criswell Ford of Woodstock responded

Awesome! We're thrilled to hear about your wonderful truck buying experience. We value your business and look forward to the next opportunity to work with you.

October 04, 2023

George was great to deal with and worked to meet the company needs in a timely manner. As a company we will for sure return. It was a seamless process start to finish. Great people, Great customer servi More

by Jlohr
Recommend Dealer
Yes
Employees Worked With
George Jermstad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2023 -

Criswell Ford of Woodstock responded

It's exciting to see you enjoyed a fantastic purchasing process at Criswell! We value your business and look forward to the next opportunity to work with you.

September 15, 2023

Great service provided. Upcoming recommended services mentioned. Discounted jobs were suggested for next service when the time comes. More

by aroyer0510
Recommend Dealer
Yes
Employees Worked With
Barb Riley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Seal service writer
Sep 18, 2023 -

Criswell Ford of Woodstock responded

Thanks for choosing to work with the friendly and professional team at Criswell! We look forward to continuing to provide the service your vehicle needs to stay well maintained.

September 05, 2023

The dealer ship over all was fine. The decision. Made for my repairs was unacceptable. More

by Misty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Trae Rose
Sep 06, 2023 -

Criswell Ford of Woodstock responded

Thank you for taking the time to share this review. We regret that Ford did not meet your expectations regarding repairs. We do appreciate knowing your experience with our dealership was a positive one. Please don't hesitate to reach out if we can help in any other way.

August 29, 2023

Excellent communication! Very efficient. Quick to respond. Very kind, polite, and caring! Always answers the phone. More

by joshipe
Recommend Dealer
Yes
Employees Worked With
George Jermstad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Warfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2023 -

Criswell Ford of Woodstock responded

Awesome! Our staff is here to help, and it's wonderful to know you can count on us to offer exceptional customer service. Don't hesitate to reach out with any other questions.