Criswell Maserati - Alfa Romeo
Germantown, MD
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 2:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 2:30 PM
Sunday Closed
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James Tan is a top notch Sales Rep for Criswell I had a first rate experience in buying a car from James Tan at Criswell of Maserati...he was curtious and professional and went way behind my expecta I had a first rate experience in buying a car from James Tan at Criswell of Maserati...he was curtious and professional and went way behind my expectations....all the people I met today were great...made the buying experience wonderfully pleasant. More
Excellent customer service Danny not only had excellent knowledge of the car but also top level customer service skills. He made the whole process very easy and enjoyable. Would Danny not only had excellent knowledge of the car but also top level customer service skills. He made the whole process very easy and enjoyable. Would recommend to anyone looking to purchase an Alfa Romero or Maserati. More
Great Experience I want to thank Mr.karifa for giving me the best experience,buying my dream car. He made it it worth the travel from Virginia. I would recommend him t I want to thank Mr.karifa for giving me the best experience,buying my dream car. He made it it worth the travel from Virginia. I would recommend him to anyone for the great customer service. More
Failure to take responsibility This dealership has a stellar sales staff, but the service department is a complete mismatch with the profile of the brand. My limited edition GranTu This dealership has a stellar sales staff, but the service department is a complete mismatch with the profile of the brand. My limited edition GranTurismo sustained deep paint damage while under their care and despite an initial promise to provide a fix, it's been more than 6 weeks with no resolution and they have stopped answering communications altogether. I don't know at what level I should expect proper representation of the brand, but with the amount of money I spent on this car, there is no reason for them not to fix this issue. It takes dedication to willfully disregard repeated attempts on my part to hold them accountable, which while separate from the damage itself, speaks to the nature of the employees in service. EDIT: I was contacted by the dealership who offered a canned response but to this point, they've still not demonstrated willingness to fix the damage. More
Pitch Perfect experience I never thought of buying the car on the aame day of visit. But Karifa had the perfect deal for me which I couldn’t resist. One of the best and very f I never thought of buying the car on the aame day of visit. But Karifa had the perfect deal for me which I couldn’t resist. One of the best and very friendly dealer. It was pleasure to work with Karifa to purchase my first car. Thank you Karifa wouldn’t have been possible to have this dream car if it wasn’t you. More
Great service Karafi was awesome He is knowledgeable, friendly, respectful and a perfect gentleman... I will recommend my friends to this dealership.... Very hap Karafi was awesome He is knowledgeable, friendly, respectful and a perfect gentleman... I will recommend my friends to this dealership.... Very happy with their service More
New Car Giulia Purchase Excellent/Outstanding AAA+++ best salesman I’ve ever dealt with, best dealership I’ve dealt with. Shortest time ever spent in the finance department. Excellent/Outstanding AAA+++ best salesman I’ve ever dealt with, best dealership I’ve dealt with. Shortest time ever spent in the finance department. Keep up the great work. Would definitely recommend to others and to my friends. From Danny(salesman) Rob(Sales Manager) and Aaron(Finance) made my whole experience a great one. Thank you for a smooth transaction. More
Pleasant Experience!! It was a pleasure to work with Danny to purchase my fist Maserati yesterday. As long as he’s there I’m a lifelong customer!!!!!!!! It was a pleasure to work with Danny to purchase my fist Maserati yesterday. As long as he’s there I’m a lifelong customer!!!!!!!! More
One of my best car buying experiences in decades The dealership is very clean, light-filled and inviting. It's not too big, just the right size to have all the models in the showroom, cleverly positi The dealership is very clean, light-filled and inviting. It's not too big, just the right size to have all the models in the showroom, cleverly positioned. The salesman, Karifa Mara, a very experienced car dealer, bested all the other salespeople in this business I've dealt with over a long time buying cars of different makes and models. He is a knowledgeable professional who understands the buyer's needs and doesn't push a particular product, just provides factual information and his assessment of it based on the buyer's preferences. He is also a very positive character, projecting his love for what he's doing and making the customer feel at ease and trusting him. He made a nice deal for me on the Maserate Levante 2018 today. Aaron Taylor who was in charge of the financial side of the deal was also of great help and very efficient. I'm now a happy and proud owner of this tremendous vehicle! More
Perfect!! It was a great to have Karifa Mara finalize the lease of our Maserati Levante when we had limited options!!! Could not have been better!!! It was a great to have Karifa Mara finalize the lease of our Maserati Levante when we had limited options!!! Could not have been better!!! More