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DCH Kay Honda - Service Center

Eatontown, NJ

4.7
1,485 Reviews

1,485 Reviews of DCH Kay Honda - Service Center

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April 27, 2024

They were very helpful and knowledgeable of the problem at hand. They fixed the problem and recommended future work. More

by keith.lest1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Budner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2024 -

DCH Kay Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Keith, and we look forward to working with you again. Ken Kallok Service Director

April 27, 2024

Good service so coprative everyone they explain how is the service process and solve the issue and our work done . Thanks More

by Jayavanti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Budner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2024 -

DCH Kay Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at DCH Kay Honda. Ken Kallok Service Director

April 27, 2024

I found my positive battery terminal cover up on my windshield stuck between my wiper blades and the hood. I don’t have anything really bad to say. the people were nice. More

by LouisP765
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tiffany Wessel
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024 -

DCH Kay Honda responded

Thank you for bringing this to our attention, Louis, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Ken Kallok Service Director

April 26, 2024

Ken Kallock and Tiffany Wessel are assets to your company… I had some issues… they both listened to my complaints and they went above and beyond to make it right. I thanked them both for putting a sm More

by Sdix35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Radice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Clifton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raymond Furslew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tiffany Wessel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Kallock, 5 stars, Mike Lyttle
Apr 28, 2024 -

DCH Kay Honda responded

Thank you for choosing DCH Kay Honda. Your feedback and rating mean a lot to us. We're glad Ken and Tiffany were able to help, and we hope to see you again! Ken Kallok Service Director

April 26, 2024

It was terrible communication. Got calls from 2 different people yo drop of vehicle on different dates. I took off to drop of vehicle last Thursday. Ans then again got call to More

by Rahulkshah66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Raymond
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024 -

DCH Kay Honda responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Ken Kallok Service Director

April 26, 2024

I’ve taken my car in for service quite often and am always pleased at the outcome. Everyone is professional but vey courteous. More

by MikkiJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Kind
Apr 28, 2024 -

DCH Kay Honda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing DCH Kay Honda, we look forward to having you as a valued customer for many years to come! Ken Kallok Service Director

April 25, 2024

Staff was really nice to work with. However 3 hours for a oil change and light bulb is not right. The long wait was that the shop had no oil for my car and had to order it local. Also w More

by SWHITEHEAD_2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dylan Bryce
Apr 29, 2024 -

DCH Kay Honda responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Ken Kallok Service Director

April 25, 2024

It’s clean, employees are very helpful. Easy to schedule service. Variety of drinks. Vending machine More

by CROSS1M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armando Daniel Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Connor Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2024 -

DCH Kay Honda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Ken Kallok Service Director

April 25, 2024

The team was incredibly helpful throughout the entire process! Definitely would use them again for future purchases! More

by MURPHY.ANNA16
Recommend Dealer
Yes
Employees Worked With
Corey & Na'ai, Carlos Acosta
Apr 26, 2024 -

DCH Kay Honda responded

Thank you, Anna, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future. Ken Kallok Service Director

April 25, 2024

Good work done in a timely fashion with good communication by service person who was efficient and considerate. More

by GARY.SIKORA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mickey Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2024 -

DCH Kay Honda responded

Gary, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Ken Kallok Service Director

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