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DCH Kay Honda - Service Center

Eatontown, NJ

4.7
1,355 Reviews

1,355 Reviews of DCH Kay Honda - Service Center

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September 27, 2023

What a great experience. They were so helpful. Answered all my questions and I was able to get in and out in no time! Thanks DCH! More

by Norr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Clifton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mickey Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tiffany Wessel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Garret in Parts was so helpful!
Sep 27, 2023 -

DCH Kay Honda responded

Thank you for choosing DCH Kay Honda. We truly appreciate your support. Should you need anything else, please let us know

July 09, 2023

Great customer service from DCH again thank you for all of your help! Tiffany and Macee More

by Nikkilynnbeeg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Wessel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yendri Badilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maricela Oliveras
Jul 10, 2023 -

DCH Kay Honda responded

Thank you for choosing DCH Kay Honda. Come visit us again soon!

June 20, 2023

Do not purchase/service your vehicle at this dealership! Purchased a 2022 Accord back in March 2022. This was the 3rd Honda purchased from this dealership over the years. Purchsed (2) from the DCH Academ More

by Paul T
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Jacob Link
Jun 21, 2023 -

DCH Kay Honda responded

Dear Paul T, Thank you for taking the time to send a more detailed explanation about your experience. I would like to assist you further. However, I would need more information from you in order to review your service history and to better understand and address your concerns. To ensure a prompt response and dedicated assistance, I kindly request that you contact me directly via email at mclifton@dchusa.com. This way, I can personally address your concerns and work with my team towards a resolution that meets your expectations. I appreciate your cooperation and look forward to hearing from you soon. Best regards, Mark Clifton General Manager DCH Kay Honda Mclifton@dchusa.com

June 20, 2023

Terrible manager. Runs a completly fraudulent dealership. They grossly overcharge you for both vehicle purchase and service. DCH Kay Honda refuse to perform warranty w More

by Paul T
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Mark Clifton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2023 -

DCH Kay Honda responded

Dear Paul T. Thank you for taking the time to share your feedback about your experience at DCH Kay Honda. We take customer concerns very seriously and strive to address them promptly and professionally. My team and I are sorry to hear that you had a negative experience with our dealership. We would like to assure you that we prioritize full transparency, honesty, and customer satisfaction in all aspects of our operations. Our goal is to provide fair pricing and exceptional service to every customer. Regarding warranty work, we take our responsibilities seriously and comply with all manufacturer guidelines. If there was a misunderstanding or miscommunication in your specific case, we apologize for the inconvenience caused. I encourage you to reach out to me directly so that I can investigate your situation further and work towards a resolution. At DCH Kay Honda, we have a team of dedicated professional who strive to provide the best possible experience to our customers. We value your feedback and will use it as an opportunity to improve our services. Once again, I apologize for any inconvenience you may have experienced. I hope I can address your concerns and restore your faith in my dealership. Sincerely, Mark Clifton General Manager DCH Kay Honda

June 17, 2023

Service department was Attentive to customer needs. And Went out of way to fix issue More

by Aingulli
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yendri Badilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2023 -

DCH Kay Honda responded

Hello there! Thank you for the positive. It was a pleasure assisting you. Come visit us again soon!

May 26, 2023

The experience I always have at the dealership is a very positive one. All the people who help me to get the service I need are helpful, pleasant and qualified. More

by maureen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Wendling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yendri Badilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Biello, Maricela Oliveras
May 26, 2023 -

DCH Kay Honda responded

Hi Maureen! Thank you for the positive review. We are thrilled to see that the Kay Honda team provided excellent support. Come visit us again soon!

January 19, 2023

Fantastic dealership. The staff is so friendly and knowledgeable! Tiffany and Anthony were the best. That’s why I keep coming back. More

by TonyB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armando Daniel Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Max Brodbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Budner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mickey Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tiffany Wessel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Acosta, Nick Biello, Maricela Oliveras
Jan 19, 2023 -

DCH Kay Honda responded

Thanks for the review, Tony! We appreciate your support of DCH Kay Honda. Please reach out if you need anything else moving forward.

August 24, 2022

I have leased 4 cars and each time had a great experience. Always feel very taking care of. More

by kaczkak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Wessel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2022 -

DCH Kay Honda responded

Hello, thank you for taking time to leave a solid review of your sales experience at DCH Kay Honda! We're happy to know you have felt taken care of during each lease. We look forward to working with you again and keep an eye out for new lease options in the future.

August 11, 2022

Garbage. Absolute, 100% garbage. Not only did they Jack the car up to change the tire incorrectly, they also damaged the rim that they changed the tire on. I More

by r_joe7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason or Justin. Tall skinny white dude with dark hair. , Karen Giron
Aug 11, 2022 -

DCH Kay Honda responded

Hi Joe, I regret to see you believe this happened during your service visit. I hope you will consider reaching out to me at the number below so that we may discuss further. I hope to hear from you soon. 732-676-9971 Ken Kallok Service Manager

July 07, 2022

I am very satisfied with the excellent service I always get at DCH Kay Honda. Jacob is an outstanding, professional and courteous person. It's a pleasure to deal with him. More

by gamiltadros
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob, Edwardo
Jul 08, 2022 -

DCH Kay Honda responded

Hello, we can definitely say the feeling is mutual! Providing you with such an experience has always been our pleasure and we are already looking forward to your next visit here at DCH Kay Honda.

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