DCH Wappingers Falls Toyota

First time shop here,great experience. Love it,very happy. I found the vehicle I wanted here at the right price from the internet.the deal was straight forward,and easy.everyone here I met was professional,fri I found the vehicle I wanted here at the right price from the internet.the deal was straight forward,and easy.everyone here I met was professional,friendly.the sales person very nice,especially,the fiance manager.he work very hart to get me a nice bank,and save me lots money.very happy with DCH.highly recommented. More

Toyota DCH sales and service is the BEST! We come back to Toyota DCH Wappingers because we know the experience of leasing a car will be an easy and professional process. Eric Lahl has been ou We come back to Toyota DCH Wappingers because we know the experience of leasing a car will be an easy and professional process. Eric Lahl has been our sales rep as his knowledge on each vehicle tells us he is compassionate about his job and his clients. Everyone at Toyota DCH Wappingers from the moment you walk in the door and out with a new car is friendly, pleasant and professional. More

Great Salesman Eric Lahl was very helpful and patient with our questions, comparing the Highlander with the Rav 4. Although I'm a fan of the Highlander (my last hig Eric Lahl was very helpful and patient with our questions, comparing the Highlander with the Rav 4. Although I'm a fan of the Highlander (my last highlander is 18 years old and still going strong), we went with the Rav 4 for the better gas mileage. Hoping to get 18 years from the Rav 4 too. Love the new car. More

Good Buying Experience Thanks Joe. Very pleasurable experience for what was our first new buying experience at DCH Toyota, Wappingers. Appreciate your professional and Thanks Joe. Very pleasurable experience for what was our first new buying experience at DCH Toyota, Wappingers. Appreciate your professional and customer centric approach notably the time you spent with us after we commenced the sale in reviewing the RAV4 features in our new vehicle. More

30 K Service The staff at DCH Wappingers Toyota are outstanding. It starts at the top with the General Manager, Mr. Lee Burns. As long as you have him at the helm The staff at DCH Wappingers Toyota are outstanding. It starts at the top with the General Manager, Mr. Lee Burns. As long as you have him at the helm of the dealership you have a customer in me. His service Manager Ben Carlson is awesome. Ben cares abut the customer and will make sure that your vehicle gets fixed right the first time. Ben is always willing to do what ever it takes to make sure the customer leaves the dealership happy. More

Well Done. In each encounter I was tended to in a courteous and professional manner, as was my car! Kind gestures go a long way, especially when delivered in an In each encounter I was tended to in a courteous and professional manner, as was my car! Kind gestures go a long way, especially when delivered in an authentic and compassionate way. All is well, and I thank each individual involved along the way until I, and my 2005 Toyota Corolla LE, rolled out of the dealership. More

Service to Sale Thank you Dan Sweeney!!! You were wonderful to work with. Thank you for making it a very easy awesome experience!!! I came in for service and I ba Thank you Dan Sweeney!!! You were wonderful to work with. Thank you for making it a very easy awesome experience!!! I came in for service and I basically left with a new car!! More

Warranty Maintanance Brought our car in for regular maintenance and waited for the car to be serviced. The work order only states that they changed my oil, however, the Brought our car in for regular maintenance and waited for the car to be serviced. The work order only states that they changed my oil, however, the tires were supposed to be rotated as well. This maintenance was done on Friday. I called on Monday morning and asked Christina about it and she said it was automatically done. I am not confident that this was done since there is no record of it and no one told us. We did tell the service department we were going away in January as well and wanted to make sure everything was okay. I think the service department should tell you what they did to your car and also record it. More

Typical except for Pinkal Openly told them exactly what I was looking for and that I was shopping around. I initially was looking for a leftover 2019 rav4 hybrid. Wanted to co Openly told them exactly what I was looking for and that I was shopping around. I initially was looking for a leftover 2019 rav4 hybrid. Wanted to compare the trims and prices. Long story short Pinkal went out of his way to make the sale basically giving me a 2020 for 2019 prices-After speaking with him directly and explaining the situation. So he was the best part of the deal, unfortunately he went on vacation or something and wasn’t there to finish the deal. Every one else there was a bad experience, the finance guy was rude and refused to call anyone in when I was given wrong numbers by the salesman Jason and was 500$ short, oh just finance the extra 500, like it was no big deal, but it raised my payment 12$ and was a big deal to me. Jason was a terrible salesman making multiple errors and misinformation, def did not know his job well, I am difficult to deal with because I do my research and know more then most salesman .. so I give him credit for having some patience, but otherwise not very capable, after the test drives told him my leg was not comfortable in one car, he just always pushed the sale and didn’t ever really listen or be honest .. even when the sales manager who took over for Pinkal gave me much worse prices.. he was never honest and never admitted the truth so for that and the final numbers mistake I give him a 0. The two other sales mgrs I briefly dealt with were typical give them average ratings I don’t remember their names. But Pinkal gets 4 stars. Jason 1, and the finance guy two, he did his job but very cold and rude and refused to deal the with errors Jason made. Oh and they quoted me 400$ for factory fog lights added which are a 169$ option and were currently on sale for Black Friday for 100$ on Toyota’s site. When I finally inquired why this was ..was told they have a third party vendor who does all the work and they don’t do it themselves .. I was like wow no wonder the crazy price. If it wasn’t for Pinkal I would have bought from Newburgh or Curry who gave me a better overall experience. More

Great Purchase Experience Good sales rep and customer service. Sales personnel always patient to explain the details of the purchase including the financial aspect. Would alway Good sales rep and customer service. Sales personnel always patient to explain the details of the purchase including the financial aspect. Would always recommend this dealership. More