DCH Wappingers Falls Toyota

Taking Care of Business Ultimately needed brake job - fairly low mileage for pads & rotors, but there it was - Evin was most thorough and accommodating - all in all a good ex Ultimately needed brake job - fairly low mileage for pads & rotors, but there it was - Evin was most thorough and accommodating - all in all a good experience - loaner car with no problems More

Excellent service Excellent service, each and every time! Prompt, courteous, professional, friendly! Thank you Evin for another great service experience. I always kno Excellent service, each and every time! Prompt, courteous, professional, friendly! Thank you Evin for another great service experience. I always know I am getting the best. More

It was fine. Repair slow leak in tire and redo undercoating. I returned today to address the undercoating on the rear quarter panel on the passenger side. I thought it was poorly done and I had thought there su I returned today to address the undercoating on the rear quarter panel on the passenger side. I thought it was poorly done and I had thought there suppose to be a wheel liner I assumed was missing. To my surprise, that is how the car comes from the factory. What I didn't like until we all knew the facts to call me out that was this car in a accident or had the wheel come off and removed the undercoating. That is really calling out the customer's truthfulness. That I did not take kindly to. And I answered quite ignored you tell me, I brought this car brand new from this dealership. I am not referring to MIke. More

Toyota Customer since 2001 Purchase a 2018 Rav IV Hybrid from Toyota DCH Wappingers Fall Excellent Service Especially salesman David A Kolozy Came in Saturday in the Morn Purchase a 2018 Rav IV Hybrid from Toyota DCH Wappingers Fall Excellent Service Especially salesman David A Kolozy Came in Saturday in the Morning and few hours later Drove away with a new Vehicle. More

Ontime as promised. This visit was for Oil Change and NY-state inspection. Everything went. I wasn't expecting any issue since car is still relatively new and single driv This visit was for Oil Change and NY-state inspection. Everything went. I wasn't expecting any issue since car is still relatively new and single driver driven. Wish they could match/honor the other DCH toyota (in tri-state) service price. More

Recall on wiper motor. Kind and courteous workers. I was comfortable while I waited for my service. Mike G privately talked to me about the issues with my car. Kind and courteous workers. I was comfortable while I waited for my service. Mike G privately talked to me about the issues with my car. More

Extremely disappointed!!! I brought my truck in for 15,000 mile service and a tire swap. I recently had a flat repaired and requested that the spare be swapped with the flat re I brought my truck in for 15,000 mile service and a tire swap. I recently had a flat repaired and requested that the spare be swapped with the flat repaired tire. I was told it would take an hour. BS! An hour later the advisor approached me and said another 15 minutes. BS! I walked all over, up and down the street. Anything to pass time. I walked by the advisor who gave the time estimates several times. He ignored me. One advisor named Tom realized something was wrong. He asked my name and checked on the status. He told me my truck was ready. What!!! I said for how long. He said four minutes. I was already late for work. I asked if there was any charge for re-balancing the tire. He said no charge. I got my keys, the paperwork and left. I couldn't believe what I saw when I got to my truck. The black steel spare was mounted. It still had the sticker that said "temporary use only". I went back to the advisor. He asked if I could stay. He would take care of this immediately. I could not. He told me to come back and I would be taken care of immediately. DCH incompetency already drained 2.5 hours from my day. I had to go. The next day I called the service manager - Ben. He apologized and said I would be given a loaner car when I brought my truck back. I came in Friday morning. He said it would be taken care of immediately and completed in 15 minutes. I should of known. There is no way that could be completed in 15 minutes. Even so I accepted and decided to wait. Again I am walking around killing time. Ben disappears. More than an hour later Ben delivers my truck and explains the delay was caused by a broken lock nut. As a customer I was disrespected, lied to, and received lousy service. It wasn't always this way with DCH and not all employees are like this. But how can I know when my vehicle is going to a competent mechanic and I am not being fed a line of crap? For the work I had done my truck was in DCH control 3.5 hours. That was absurd. Lastly, I cannot submit this review without selecting the person that I worked. I didn't see his name nor did his picture appear. I selected Mike because he was somebody I dealt with in the past. He is a good guy. More

30,000 mile It was time for the 30,000 mile service. Dena handled the transaction very efficiently and courteously. She called me to let me know when the car wa It was time for the 30,000 mile service. Dena handled the transaction very efficiently and courteously. She called me to let me know when the car was ready. More

Excellent Very professional courteous and respectful all people are personal and very nice price was very fair when I received vehicle is was well preped and ve Very professional courteous and respectful all people are personal and very nice price was very fair when I received vehicle is was well preped and very clean More

10,000 mile service Friendly people. Comfortable waiting room. Reasonable wait time. Really appreciate the two year free maintenance program and the reliability of the To Friendly people. Comfortable waiting room. Reasonable wait time. Really appreciate the two year free maintenance program and the reliability of the Toyota Corolla. Plan to be a return customer. More