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DCH Wappingers Falls Toyota

Wappingers Falls, NY

Overview
Employees
Reviews
Vehicles
4.7
9,080 Reviews
At DCH Wappingers Falls Toyota, you'll find a better way to buy a car. Thousands of customers love Toyota vehicles-and this dealership-but don't like the hassle of car buying. This became the incentive for change, introducing Hassle-Free Pricing to the Hudson Valley. LOOK FOR YOUR HASSLE-FREE PRICE ON EACH AND EVERY NEW TOYOTA AND PRE-OWNED VEHICLE. Rest assured that the car you get is the car you'll love. No games. No gimmicks. No second-guessing. This is the way car-buying was meant to be.
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1349 Route 9

Wappingers Falls, NY

12590

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Showing 9,080 reviews

January 06, 2021

Could not ask for a better experience, Jason was very professional and helpful in getting my car inspected quickly and getting me back in my car. More

by kathleenakoch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason (not sure last name)
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Jan 07, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the great feedback, Kathleen! We're so happy you had a pleasant experience with Jason and we hope to see you again soon!

January 05, 2021

Wappingers Toyota has been my service provider for several years. No poor or unsatisfactory experiences so far. professional & courteous. Expectations met. Will continue to return. More

by PLUM25710
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 05, 2021 -

DCH Wappingers Falls Toyota responded

We truly appreciate your kind words and your loyalty to our dealership over the years!

January 05, 2021

Waited an hour for a tire rotation. Bringing the car in for service was unnecessary. Should have been advised when I called no service needed until 10,000 miles or 1 year. Too many Customers to social di More

by dfa0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Noname
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Jan 05, 2021 -

DCH Wappingers Falls Toyota responded

Dear dfa0, I'm sorry to hear your experience was not great. I would like the opportunity to explain the importance of the service that you did receive. Toyota's oil intervals are every 10,000 miles or one year. They also understand that's a very long time for a vehicle not to be looked over, so inclusive of the tire rotation is the multi-point inspection and checkovers. This is extremely important to make sure the vehicle is wearing an operating as it should. Checking and adjusting fluids as necessary. We understand that in these times it's frustrating to be with large groups of people hence the masks in public spaces. We do our best to go above and beyond the CDC guidelines to ensure everyone's safety. Please feel free to call me anytime, Ben 845-296-4261

January 02, 2021

Overall great experience, far better than I had with two other Toyota dealerships closer to where I live. Well worth the 90 minute drive I had to make to buy the new car. More

by Kim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Goldberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Kolozy
Other Employees : Nate Pickett - 5 stars
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Jan 05, 2021 -

DCH Wappingers Falls Toyota responded

Kim, thank you for the excellent feedback! We're so happy to hear your experience at our dealership was a pleasant one and hope to see you again soon!

January 02, 2021

As always, a first rate experience from start to finish. We couldn't be more satisfied with the staff, the service, or our Rav 4. More

by Mclocher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember her name
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Jan 05, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent five-star review! We truly appreciate your kind words!

January 01, 2021

Services were done correctly and staff was great, very friendly, but I waited almost 3 hours for my car to just have an oil change More

by ALLISYNMETEL
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Unsure
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Jan 05, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're happy to hear that our service department was able to assist you but we apologize for the long wait time. If we can assist you further in any way please call us at (845) 288-0892.

January 01, 2021

Finished in a timely manner and explained everything thoroughly to me so I understood service given to vehicle. I was very pleased with how friendly and kind everyone was. More

by JHAYES6458
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can’t recall service person’s name
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Jan 05, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us! We look forward to working with you again in the future!

December 31, 2020

Excellent service. Easy trade-in negotiation for fair value. Excellent execution, particularly by Rob Goldberg. Supported by Melissa Sinapi. This is the best dealership I’ve dealt with...I’ll be back! More

by lioncub7_7@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daryl Callahan
Robert Goldberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Sinapi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 31, 2020 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent five-star review! It's a pleasure to hear that your experience was a good one. We look forward to working with you again in the future!

December 31, 2020

Pleasant people , but 1 1/2 hr to rotate tires 🙄🙄🙄 to long . Stop over scheduling . Blah blah blah blah blah blah Blah blah blah blah blah blah Blah blah blah blah blah blah More

by katied77
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
I don’t know
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Jan 05, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us was less than satisfactory. On behalf of the dealership, we do apologize and would like the opportunity to speak with you. Please call us at your earliest convenience at (845) 288-0892.

December 31, 2020

Pinkal located the exact Tundra I was looking for. Dan was great to work with. Naeem was very helpful. All in all a great team! More

by Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pinkal Patel, Naeem Randall, Daniel Sweeney
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Dec 31, 2020 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent five-star review! It sounds like our team was able to assist you and provide you with great service!

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