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DCH Wappingers Falls Toyota

Wappingers Falls, NY

Overview
Employees
Reviews
Vehicles
4.6
7,733 Reviews
At DCH Wappingers Falls Toyota, you'll find a better way to buy a car. Thousands of customers love Toyota vehicles-and this dealership-but don't like the hassle of car buying. This became the incentive for change, introducing Hassle-Free Pricing to the Hudson Valley. LOOK FOR YOUR HASSLE-FREE PRICE ON EACH AND EVERY NEW TOYOTA AND PRE-OWNED VEHICLE. Rest assured that the car you get is the car you'll love. No games. No gimmicks. No second-guessing. This is the way car-buying was meant to be.
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1349 Route 9

Wappingers Falls, NY

12590

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Showing 7,733 reviews

March 09, 2024

Matthew was helpful and informative about the process. Done The job is done in a timely manner More

by semerciemre
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Matthew
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Mar 09, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that Matthew was able to take care of your vehicle in a timely manner!

March 08, 2024

Lack of communication Lack of communication between the sales associate and customer Lack of communication between sales associates and between customer. Made an appointment no one was aware of More

by Vernica.muir
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
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Mar 08, 2024 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

March 08, 2024

CLUSTER xxxx DOES NOT BEGIN TO DISCRIBE THE EXPERIANCE! TOTAL INCOMPANTENCE WHICH IS TOO BAD BECAUSE TOYOTA IS A SUPERIOR PRODUCT BUT WHITH OUT SUPPORT IT TURNS PEOPLE OFF! More

by L1mountain48292
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Mathew Rivera
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Too many to name first was a,woman in service
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Jul 11, 2024 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

March 07, 2024

Mr. Johns, Joshua, was very helpful throughout the whole process. He made sure I understood everything and answered all the questions I had. The car buying process can be overwhelming but he was very thorou More

by Aidanstarr9
Recommend Dealer
Yes
Employees Worked With
Joshua Johns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Johns
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Mar 07, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your five-star experience! We are thrilled to hear that Joshua Johns was so helpful with your recent purchase and we hope to see you again!

March 07, 2024

Fast and helpful with the whole process Angel was really wonderful with the whole process from beginning to end More

by MACK.81
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angel
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Mar 07, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that Angel was able to take care of your vehicle in a timely manner!

March 07, 2024

I like this service department, but it was really long waiting this time just for a tire rotation and inspection. Service was very busy. More

by Laura Kiesbye / Controlled Climate Solutions, Inc.
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Idk a woman in service
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Mar 07, 2024 -

DCH Wappingers Falls Toyota responded

Thanks for taking the time to share your feedback, Laura. We are glad that you had a positive experience and we'll share your comments with our management team.

March 07, 2024

Good selection, low pressure Good follow up. Explained everything as we went along What else can I say More

by TOMQUACKENBUSH
Recommend Dealer
Yes
Employees Worked With
Daniel Sweeny
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Mar 07, 2024 -

DCH Wappingers Falls Toyota responded

It is a pleasure to hear that our staff provided you with a wonderful experience. Please let us know if we can further assist you in any way! Thank you for being our customer.

March 07, 2024

She has been a blessing and a person you can speak too. She listen and is concern about customers cars. She needs a raise More

by DLOOVE75
Recommend Dealer
Yes
Employees Worked With
Lauren
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Mar 07, 2024 -

DLOOVE75 responded

All true

Mar 07, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that Lauren was able to take care of your vehicle and you're pleased with everything.

March 07, 2024

Have bought 5 cars from them, and I have always been satisfied with everything They keep you informed on what is going on with your car. More

by nivenia49
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Hackett
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Mar 07, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience. We are so glad to hear that our team was so helpful with all of your needs and we appreciate your business.

March 07, 2024

Excellent service. I liked the video. Very helpful. I thought I took the survey earlier. How many times do I have to say I like your service department. More

by salamonev70
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Okay
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Mar 07, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

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