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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,390 Reviews
Call Service Center (845) 288-1303

4,390 Reviews of DCH Wappingers Falls Toyota - Service Center

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July 08, 2023

Your service is very good as it always has been. Always a pleasure to work with. More

by Veronica Quickle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marc Zuluaga
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Jul 08, 2023 -

DCH Wappingers Falls Toyota responded

Thank you so much for the review! We are so glad that you had such a positive experience at our dealership!

July 08, 2023

Not good had a 7:00am appointment and by 4pm they hadn't repaired my car Or start to More

by MPJ98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 11, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892.

July 08, 2023

I liked that I saw a video of the inspection. Service staff very nice and communicative More

by JBGOLDFISCHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 09, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

July 08, 2023

I find each one I have met is willing to help & work with me, answering questions. I appreciate the professional friendliness, as well! More

by gonetoitaly52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 09, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We appreciate your kind words.

July 07, 2023

They were very easy to deal with during the pandemic. Both service times we’re on time and minimum wait. More

by April Fredean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 07, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your five-star rating. We are thrilled to hear that our team has been so helpful to you!

July 07, 2023

My car was serviced within one hour . . as promised text messages kept coming to me during service time More

by ASHRAFY102
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
4.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 07, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

July 06, 2023

I always have a pleasant and efficient experience when I come to DCH WappinyFalls! No complaints! More

by laurie.burns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daryl Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Goldberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 06, 2023 -

DCH Wappingers Falls Toyota responded

Thanks for the great 5-star review for our team!

July 05, 2023

Customer Service and quality of work was very good. Liked the video of inspection being shown to us. More

by tony&denny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Maffucci
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Jul 06, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

July 05, 2023

Matthew, my maintenance technician was very attentive and answered all my questions. I enjoyed the new inspection video. More

by IFLYPLANES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew M.
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Jul 06, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience. We are so glad that Matthew was so helpful during your visit!

July 05, 2023

Lauren is professional, knowledgeable and great customer service. She is a credit for me coming back to your dealership. More

by bellana8844
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren
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Jul 06, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience with Lauren! We are so glad that she was so helpful during your visit!

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