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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,341 Reviews

4,341 Reviews of DCH Wappingers Falls Toyota - Service Center

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May 16, 2023

Great. Except when using blade to replace inspection sticker they cut the side panel next to windshield leaving minor hole gashes. Please be more cautious a More

by ED_JOHNSON1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mat M. He was great not sure who worked on car though.
May 16, 2023 -

DCH Wappingers Falls Toyota responded

Mr. Johnson, thank you for taking the time to complete a review. I am sorry to hear we damaged the trim around your windshield. Please accept our apology. Next time you are in for service we will take a look to see what can be done to repair the damaged molding. Regards, Lee Burns, General Manager

May 16, 2023

Avi was the best! He made sure that we were satisfied and properly taken care of. More

by Sunkissedb1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Avi
May 17, 2023 -

DCH Wappingers Falls Toyota responded

We're so glad to know that Avi was so helpful with your needs. Thanks for sharing your kind remarks.

May 17, 2023 -

Sunkissedb1 responded

Very good service

May 15, 2023

Quick and courteous everyone was lovely. Everyone was courteous. The whole wait time was very short. I appreciate it being able to come in the same day I made the appointment. More

by dawn
Recommend Dealer
Yes
May 16, 2023 -

DCH Wappingers Falls Toyota responded

We're so glad to know that our team was so helpful with your needs. Thanks for sharing your kind remarks.

May 14, 2023

Misdiagnosed, misquoted, overcharged, poor deceitful practice, would not recommend. I was given a quote then she came back and said it’s actually double what they initialed said. I had my car repaired w More

by aross4164
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sarah alvarez
May 14, 2023 -

aross4164 responded

I want my money back for the inspection you charged me. Not even close to what was needed to make the fix and I did for a fraction of the cost you people were trying to charge me

May 16, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892.

May 14, 2023

Matthew Rivera is amazing. He always makes me feel important and never rushed. I tell my other friends with Toyotas to definitely go to Matthew. What else can I say? More

by FGLADS
Recommend Dealer
Yes
Employees Worked With
Jason Gasiunas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2023 -

DCH Wappingers Falls Toyota responded

Matthew Rivera is a wonderful member of our team and we are glad to hear that you had a positive experience while working with him. We look forward to seeing you again soon!

May 13, 2023

They were very polite and efficient. They informed me of everything that was done and did it quick. More

by maritz91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your five-star experience! We appreciate your positive feedback.

May 11, 2023

They made up for my last experience. This visit was easy and excellent. Thank you More

by SAMMIBABY1111@GMAIL.COM
Recommend Dealer
Yes
May 11, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your five-star experience! We appreciate your positive feedback.

May 10, 2023

The service representative attended my service appointment very well. I am extremely satisfied with the service they afforded me. I recommend DCH Wappinger Falls Toyota highly. More

by patriciam20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2023 -

patriciam20 responded

Good service

May 11, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

May 09, 2023

The staff here are friendly knowledgeable professionals. I have been bringing my cars here for years now and they always give first class service. I highly recommend you give your Toyota the best possibl More

by NSEFTN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experiences have been worthy of five stars. We appreciate your business and hope to see you during your next visit!

May 07, 2023

This was the second car I bought there. The Sales Dep't and the Service Dep't have always been friendly and very knowledgeable. And I'm very happy with the performance of my car. Thank More

by GERRYSALVATI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Fusaro
May 08, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience with our team. We are so glad that everyone was so helpful during your visits!

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