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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,393 Reviews

4,394 Reviews of DCH Wappingers Falls Toyota - Service Center

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May 29, 2023

Zion was very professional, took his time and listened to what I needed. Not pushy. More

by ANGELINA.ORTIZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zion Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your five-star experience! We are thrilled to hear that Zion was able to assist you throughout your visit. We hope to see you again!

May 29, 2023

Am not satisfied with the service render to me . just to make a car key More

by akintundeabiodun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kurt Kueshal
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892.

Jun 03, 2023 -

akintundeabiodun responded

I will call on Monday June 5 , 2023 by 11:00Am Paying for service that was incomplete, am not happy. Too bad from a Toyota Dealer. Thanks

May 27, 2023

Keith was able to get my spare key and set up the appointment for programming. He was not only pleasant but followed through and kept in touch. More

by LOOKLIKEED
Recommend Dealer
Yes
Employees Worked With
Keith - service
May 29, 2023 -

DCH Wappingers Falls Toyota responded

Thank you so much for the review! We are so glad that you had such a positive experience at our dealership!

May 25, 2023

Staff is helpful! Car done ahead of time with good results! Will be back soon! More

by Libbyfa2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

May 25, 2023

Whenever I bring my vehicle in for maintenance, it's completed swiftly and without any fuss. The waiting area is pleasant and comfortable and there's a pretty good pizzeria within walking distance, in c More

by georgefbackofen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

May 25, 2023

Kristopher took care of me very well and was friendly and professional. I hadn't been told about the free 3 point inspection beforehand so that was a nice surprise. Both keys work as they should. My 2003 More

by alicat876
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah Alvarez, Kristopher Lisella
May 25, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your five-star experience! We are thrilled to hear that Kristopher was able to assist you throughout your visit. We hope to see you again!

May 24, 2023

Everything was handled very professionally. Staff was friendly and courteous. Work was completed in a timely manner. More

by Spcapone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

May 24, 2023

I think the service department focuses way too much time on how many additional services they can add when you come in for maintenance. Every chance you get you trying to sell us fluid changes things that d More

by Mrwaverly2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892.

May 24, 2023

Service really good But the wait time too long I saw people who came after me goin first More

by GRAJALES3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for sharing feedback. We really appreciate your comments and we'll share them with our management team.

May 24, 2023

I have been bringing my 2015 Rave 4 for service for 4 years I am very satisfied with the courtesy of and professionalism of the employees There has been disagreements concerning matters with the SUV but More

by BROWN9455T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2023 -

DCH Wappingers Falls Toyota responded

It is a pleasure to hear that our staff provided you with a wonderful experience. Please let us know if we can further assist you in any way! Thank you for being our customer.

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