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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,421 Reviews

4,421 Reviews of DCH Wappingers Falls Toyota - Service Center

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January 20, 2023

Very professional and quick. Keith was a pleasure to work with. Waiting room is extremely accommodating More

by ESALMONESE
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Goldberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith
Jan 20, 2023 -

DCH Wappingers Falls Toyota responded

It's so great to hear that Keith was a pleasure to work with and you really appreciated our waiting room, thanks!

January 19, 2023

I like the dealership and 98% of the workers. . I did have a little verbal exchange of words with one of the service representative that draw up your paperwork to have your car serviced. That situ More

by Cathy112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2023 -

DCH Wappingers Falls Toyota responded

We really appreciate your feedback and we're glad to know that our general manager was very helpful to you, thanks!

January 18, 2023

Josh sold me my new Toyota Camry SE AWD. He was super nice and helpful. More

by JOANETTE100
Recommend Dealer
Yes
Employees Worked With
Dylan Abell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Johns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2023 -

DCH Wappingers Falls Toyota responded

It's great to hear that Josh was super nice and helpful. Congratulations on your new Toyota Camry SE AWD and we'll look forward to helping you again with any future needs!

January 18, 2023

Awesome customer service and professional staff. Very thorough with the service and answered all my questions More

by christinegbronx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Avi Avitan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2023 -

DCH Wappingers Falls Toyota responded

Thanks for sharing your kind remarks about the professionalism of our team members. We're very glad to know that everything was thorough and you were able to get all of your questions answered as well.

January 18, 2023

The work on the car was fine, but I specifically asked to have car recommendations written. (They where not) This particular service center is clearly understaffed, making it an extremely long wait diffic More

by POLORSPORT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Thomas Hackett
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership, we do apologize. We'd like the opportunity to speak with you. Please contact Benjamin Carlson at 845-296-4261.

January 18, 2023

I’m always able to schedule an appointment within a reasonable amount of time and work is completed in stated timeframe. This past service appointment, I dealt with Jason as my service advisor, and he More

by rjleone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2023 -

DCH Wappingers Falls Toyota responded

We're very glad to hear that Jason was helpful and your service visit was prompt and completely in a timely manner. Thanks for sharing your kind remarks!

January 17, 2023

In Paper work it claimes the filters were extremely dirty, but was not asked to change More

by azzone25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Gasiunas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2023 -

DCH Wappingers Falls Toyota responded

Hi Michael, I'm sorry to hear your experience was not great. I called and left you a voicemail to discuss further. Look forward to speaking to you. Thank you, Ben Carlson Fixed Operations Manager

January 16, 2023

This service appointment was the same as all my prior service experiences have been.....excellent. More

by Mcblitz91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2023 -

DCH Wappingers Falls Toyota responded

We really enjoy hearing that your service appointments are excellent, as you've come to expect. Thanks for your kind remarks!

January 16, 2023

Very clean and organized. You're always well informed about what's happening with your vehicle. More

by JRPALOMO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Jan 16, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your kind remarks for our service team. It's great to hear that you were well informed about your vehicle's progress. Thanks again!

January 16, 2023

DCH is always an excellent dealership to work. Everyone is always very professional on regards to service appointments and keeping you informed during the orocess. More

by OGHAIT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2023 -

DCH Wappingers Falls Toyota responded

It's wonderful to hear that our dealership is excellent to work with, and you've found everyone to be very professional as well. Thanks for sharing your kind remarks for our service team!

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