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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,339 Reviews

4,339 Reviews of DCH Wappingers Falls Toyota - Service Center

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November 06, 2022

Polite and attentive service. Easy, no hassle scheduling for regular service. Prompt and reasonable prices More

by goodoljack
Recommend Dealer
Yes
Employees Worked With
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

November 05, 2022

Lease went smooth with Matt & Dylan, even though I was out of town a lot More

by Mark Tyburski
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dylan Abell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

November 05, 2022

Friendly, prompt and professional service. However the issue I brought my car in for has not been resolved. More

by njb215
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ciarra Arias
Nov 08, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership, we do apologize. We'd like the opportunity to speak with you. Please contact Ben Carlson at 845-296-4261.

November 04, 2022

First the staff at the dealership are very friendly, they’re also I’m going kind and considerate More

by Austinmh91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

November 04, 2022

was told svce would take longer than expected but then they were able to reduce that time More

by vanya ivanovich
Recommend Dealer
Yes
Employees Worked With
not certain who was involved
Nov 07, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

November 04, 2022

Always pleasant, professional and friendly staff. I also appreciate the nice, clean waiting area (seating, TV, coffee) More

by PARTY0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent feedback! It's a pleasure to know you had such a great experience at our dealership.

November 04, 2022

Dearlership very nice service very good my brother and sister got the service in here too More

by Hung truong
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Sweeney
Nov 07, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

November 01, 2022

I asked service tech to retain the tires I was having replaced. They did not and could not retrieve them within hours after replacement They were still good tires and I needed them for another car. I c More

by nancyherbert3087
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andrew and Tom
Nov 02, 2022 -

DCH Wappingers Falls Toyota responded

Hello, Thank you for reaching out. As timing would have it, the tire recycling company came the morning we did your tire change over. Had we known before the tires were change, not after we would have been able to save them for you. We understand this was frustrating and apologize for the for the inconvenience this may have caused. Thank you, Ben Carlson Fixed Operations Manage 845-296-4261

November 01, 2022

I appreciate the attention to most details at DCH. The one detail missing is the lack of “personalized” courtesy when entering the service area to begin my visit to DCH. A courteous greeting instea More

by MSMMM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Newsham
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2022 -

DCH Wappingers Falls Toyota responded

Dear MSMMM, Thank you for the feedback, we certainly appreciate it. Sounds like we need to do a better job of training our staff on customer service. I’m very sorry to hear your experience with us wasn’t 5 stars. We will use this as a training opportunity. Thank you again, Benjamin Carlson 845-296-4261

November 01, 2022

This dealership has great customer service. It’s the only place I take my Toyota RAV4 More

by BRYANMOSS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ciarra Arias
Nov 03, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent five-star review! It's a pleasure to know you had such a great experience at our dealership.

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