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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,416 Reviews

4,416 Reviews of DCH Wappingers Falls Toyota - Service Center

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December 10, 2022

The service was exceptional and the new video overview was helpful and informative for later viewing More

by SGC0627
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ciarra Arias
Dec 12, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent feedback regarding your recent experience with us!

December 10, 2022

I worked with Melissa and she was fantastic. She was attentive and always was in communication with me even after I drove away with my car. Best service! More

by feleciabhadai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Sinapi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent five-star review! It sounds like Melissa went above and beyond to assist you and provide you with great service. We look forward to working with you again in the future!

December 10, 2022

Jason is a quick and efficient service advisor, my vehicle is always finished before I anticipate More

by tyravandyke
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent feedback regarding your recent experience with us!

December 10, 2022

Service reps friendly and professional. Like mechanic car inspection video. Waiting area comfortable. Convenient scheduling. More

by BK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent feedback regarding your recent experience with us!

December 09, 2022

I had a appointment I had to wait over two weeks for. It took them over an hour and a half to give me a simple oil change. I watched it through the window. People were just standing around my truck in th More

by Kevv72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ciarra Arias
Dec 10, 2022 -

DCH Wappingers Falls Toyota responded

Hello Kevv72, I am very sorry to hear your experience with us was not great. We do strive for excellence. Your feedback offers us a chance to improve constantly. I'd love to speak to you to learn more of what happened. I'd also like to share a few things about our processes. First off, we road test everything we touch. It's part of our quality control, especially if we are changing oil or rotating tires. Secondly, our visual inspections also include a video walkaround. I guess that could look strange if you were not aware of what they were doing. Again, thank you for the feedback, I look forward to speaking to you. Benjamin Carlson Fixed Operation Manager 845-296-4261

December 09, 2022

Very happy with the service and the service representatives always willing to help and explain all the services More

by BHISLOW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew in service department
Dec 12, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent five-star review! It's a pleasure to know our team could assist you and make your experience a memorable one.

December 09, 2022

Dan was great, understanding, not trying to tell the customer he needs a new transmission and a new spare tire etc.. Honest fair and helpful..Making going to dealer less stressful..Thank you DAVID V. More

by DVGALLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nice gentlemen, black guy showed me how my information screen works.Didnt get his name
Dec 12, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent feedback regarding your recent experience with us!

December 09, 2022

Excellent job once again, love the tech video and explanation. The professionalism of your service department sets you ahead of the rest. More

by GOEY12241
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Kolozy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Newsham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Carlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sheridan Kolozy
Dec 12, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent feedback regarding your recent experience with us!

December 08, 2022

🇺🇸 i don't recommend it for the reason it was, when I perform the service, they left the screws loose and I don't adjust it properly. Thank you. 🇪🇸 no te lo recomiendo por el motivo fue, cuando realiz More

by Cdsp20
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2022 -

DCH Wappingers Falls Toyota responded

Hello cesp20 I’m sorry to hear your experience was not pleasant. I’d like to know more about what happened. Please contact me at your earliest convenience Benjamin Carlson Fixed Operation Manager 845-296-4261

December 08, 2022

Customer service was great. Staff is friendly and very knowledgeable. I highly recommend this service department. More

by Marguery
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

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