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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,385 Reviews

4,385 Reviews of DCH Wappingers Falls Toyota - Service Center

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September 14, 2021

I chose to wait for my car to be done and the wait time was reasonable. More

by AGARCIA4451
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evin Calderon
Sep 14, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

September 13, 2021

Took a while about 2 hours for an oil change even though I had a appointment More

by JLG46
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Evin Calderon
Sep 15, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership, we do apologize. If we can assist you further please contact us at (845) 288-0892.

September 13, 2021

The best experience I've had buying from a real dealer, I really recommend it. More

by mhc2628
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime GarciaMuniz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Naeem Randall
Sep 14, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent five-star review! It's a pleasure to know you had such a great experience at our dealership and we hope to see you again soon!

September 11, 2021

I have had nothing but the best experience from the moment I entered the showroom and throughout my time leasing my vehicle from DCH Wappingers Falls. The Service Department team are courteous, pleasan More

by Gpal1982
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Giordano
Sep 13, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us! We're so pleased to know our team could assist you and provide you with outstanding service. We truly appreciate your kind words and hope to see you again soon!

September 08, 2021

Great, customer oriented, knowledgeable, mechanic know how, service center professionals, comfortable lounge space, quiet workspace, friendly, fast, clean rest rooms, efficient, spacious & clean lounge re More

by apinehome
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Evin Calderon, Kathleen Crosbie, Allison Croshier, Mike Giordano, Michael Cimorelli, Katherine Morcho, Alexis Dominick
Sep 10, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

September 08, 2021

My 10,000 mile service was done on the time frame originally indicated Waiting room is comfortable and service staff was helpful I was there on a very busy day but the staff was accommodating More

by PZAJKOWSKI5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

September 08, 2021

Workers are friendly and helpful when asked about service they explain fully. Time to wait for service wasn’t very long and I receive a call to let me know my car was ready More

by Daina Green
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathleen Crosbie, Allison Croshier, Mike Giordano
Sep 10, 2021 -

DCH Wappingers Falls Toyota responded

Daina, thank you for the great feedback! We're so happy you had such a great experience at our dealership and look forward to working with you again in the future!

September 08, 2021

Trustworthy Service Advisor but questionable actions from the team in the shop. Hard sell tactics for services not immediately necessary at the time of the visit More

by VanDad
Recommend Dealer
No
Employees Worked With
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership, we do apologize. We'd like the opportunity to speak with you. Please contact Benjamin Carlson at 845-296-4261.

September 07, 2021

Quoted me a price in writing then when work was completed charged me twice the amount.?the service rep discounted the price when I complained More

by PATRICKJBARR021
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience. We apologize for the overcharge but we are happy to know our service department could assist you and make things right. If you need anything further please do not hesitate to contact us at (845) 288-0892.

September 07, 2021

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by mikehols207
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexis Dominick
Sep 07, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the positive five-star review!

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