Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
DCH Wappingers Falls Toyota - Service Center
Wappingers Falls, NY
4,343 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
4,343 Reviews of DCH Wappingers Falls Toyota - Service Center
Sort by
February 18, 2021
My recent visit was for routine maintenance. I met with Keith Halstead who with his engaging personality, patience and knowledge, exhibited a positive representation of the quality experience Toyota strive Keith Halstead who with his engaging personality, patience and knowledge, exhibited a positive representation of the quality experience Toyota strives to deliver to their customers. As usual, it was such an easy process. Keith explained to me in an understandable manner, which means so much to me. I hope he receives the recognition that he rightfully deserves. More
by Eileen
Verified CustomerEmployees Worked With
Keith Halstead
February 17, 2021
I felt humiliated and degraded by the service man who took care of me because he said my car was old and was shocked that my tires were not dry rotted also leaving he is loud stating l was getting free s took care of me because he said my car was old and was shocked that my tires were not dry rotted also leaving he is loud stating l was getting free service when I paid in advance over $260 for this so called free service plus being broken down @ purchase $2000 for the 5 year extended warranty that is really only 2 years. I wouldn’t be surprised to find out later that nothing was even touched on my car!!!!!! If there is any type of training that you can send your employees on how to treat customers, he is without a doubt the best one to send for it. I hope I am not treated this way next time I am in there. I am dreading already my next 2 oil changes I paid in advance for that will not walk out with my dignity. I am fuming over this and letting people know More
by JMINERVINI56
Employees Worked With
? I don’t know his name?
February 16, 2021
Evin in service was extremely attentive and addressed all of my concerns and showed exceptional customer service. My vehicle was ready in a timely fashion and Evin explained everything that was performed on of my concerns and showed exceptional customer service. My vehicle was ready in a timely fashion and Evin explained everything that was performed on my vehicle to me. More
by T SUTTER
Employees Worked With
Other Employees :
Pinkal Patel, Naeem Randall, Evin Calderon, Mike Giordano
February 15, 2021
Coming into DCH Wappingers Falls Toyota I felt very welcomed. I didn’t feel pressured into any decision making. The staff was very helpful and friendly. I would most definitely recommend to friends and welcomed. I didn’t feel pressured into any decision making. The staff was very helpful and friendly. I would most definitely recommend to friends and family. More
by LNT715
February 15, 2021
fast efficient ready before estimated time. everyone friendly, waiting area quiet and comfortable but this survey a pain in the butt. I only came for service and inspection. I have no idea who helped friendly, waiting area quiet and comfortable but this survey a pain in the butt. I only came for service and inspection. I have no idea who helped me More
by adjuster9
Employees Worked With
Evin Calderon
February 13, 2021
As soon as I walked in the door, I was greeted for my appointment. Service went smooth as expected. Thanks to the DCH staff for always being so friendly ... appointment. Service went smooth as expected. Thanks to the DCH staff for always being so friendly ... More
by TJM
Employees Worked With
Jason Gasiunas
February 11, 2021
I am giving a 2 star review because I had planned to go in for a one hour apointment for $125. I wound up spending many hours and $2000 and did not get my car back until the following day. To be fair - som in for a one hour apointment for $125. I wound up spending many hours and $2000 and did not get my car back until the following day. To be fair - some of the situation was circumstantial - there was snow that day. My major gripe is that there wasn't clarity from the beginning about how long it would take.. Things just kept changing and getting pushed back over and over. More
by mschlmn
Employees Worked With
Tiffany.
February 10, 2021
SO GLAD THEY GOT MY AUTO START WORKING DURING THESE VERY COLD DAYS WE ARE HAVING. GREAT SERVICE DEPT,NO JOB TOO TOUGH FOR THEM TO HANDLE. COLD DAYS WE ARE HAVING. GREAT SERVICE DEPT,NO JOB TOO TOUGH FOR THEM TO HANDLE. More
by pem2040
Employees Worked With
February 09, 2021
No communication throughout the day. Seven and a half hours to diagnose my new car as being low on gas. Loaner or ride offered to me but then never delivered. hours to diagnose my new car as being low on gas. Loaner or ride offered to me but then never delivered. More
by bartlebilly
Employees Worked With
Didn't write down the names
February 09, 2021
My car was put outside after service but the service rep never came to waiting room I had to go and invoice would be emailed to me which it was not never came to waiting room I had to go and invoice would be emailed to me which it was not More
by kenvilla
Employees Worked With
Evin Calderon, Juan Padilla
