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DCH Wappingers Falls Toyota - Service Center
Wappingers Falls, NY
4,478 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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4,478 Reviews of DCH Wappingers Falls Toyota - Service Center
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May 14, 2020
Staff needs to do better. I had an appointment for12:15. I pulled up to service door and I didn’t open. I waited for a few minutes and then honked the horn. Nothing. I saw an e I had an appointment for12:15. I pulled up to service door and I didn’t open. I waited for a few minutes and then honked the horn. Nothing. I saw an employee who walked by the door , didn’t acknowledge or open the door. I continued to wait. Another care pulled up to the other door and and was immediately let in. Really? So I pulled up to that door and that door opened. I was halfway in the opening and got out to address the issue. I was met by the employee who previously ignored me and asked why they didn’t open the door. She arrogantly stated that she thought I was on the phone and didn’t want to come I . What? Yeah I normally idle my car in front of service centers for shizzs and giggles. When I explained I wasn’t she got pissed and said how was I supposed to know what you were doing? Seriously....this was a crappy and uncalled for response.Toyota what say you for treating this customer like crap? More
by pjk94
Verified CustomerEmployees Worked With
May 13, 2020
Great service, freindly people and no long waiting times Every time I bring in my 2018 RAV 4 for service, whether it is a check up or to repair some damage that has been done to it, I couldn't ask for better Every time I bring in my 2018 RAV 4 for service, whether it is a check up or to repair some damage that has been done to it, I couldn't ask for better service, friendlier people, or more timely repairs. My husband and I have identical cars except for the colors – that is how much we love the cars, and we always deal with Evin Calderone, who is smart, polite and very experienced. He explains everything to me in a manner I can understand an leaves no loose ends. We have been buying/leasing cars at DCH Wappingers Falls Toyota since 2006 and are dedicated customers. More
by Chris
Employees Worked With
Other Employees :
Evin Calderon, Kathleen Crosbie
May 07, 2020
service every time I have work done everyone is pleasant and informative. very helpful in providing info on reasons forbsevicing alternatives and options, inc every time I have work done everyone is pleasant and informative. very helpful in providing info on reasons forbsevicing alternatives and options, including costs. nkeep up the good work. More
by vincent_marrone
Employees Worked With
Evin Calderon, Allison Croshier, Alicia Verven
May 06, 2020
Waited for my car to be service. The waiting room was clean. Do to the coron19 virus customers adhere to the others waiting for the vehicles to be service. Refreshments were availabl The waiting room was clean. Do to the coron19 virus customers adhere to the others waiting for the vehicles to be service. Refreshments were available while waiting. More
by abouc40999
May 06, 2020
OUTSTANDING MIKE G. Was awesome and very knowledgeable. The DCH family is TOP SHELF. they really do deliver customer happiness. 👏👏 I will be talking all my family and friends about the great experience. The DCH family is TOP SHELF. they really do deliver customer happiness. 👏👏 I will be talking all my family and friends about the great experience. 👍 More
by jdeets0
May 06, 2020
Great prompt professional service. Very clean. We have been customers for twenty years. We will continue to be with DCH Toyota for many more years to come. been customers for twenty years. We will continue to be with DCH Toyota for many more years to come. More
by vlamcat
Employees Worked With
Donna Nuesslein
April 30, 2020
Quick Service At A Good Price Yesterday i took my Scion iA in to the dealer for new tires and an oil change. I didn't have to wait to see a Service Associate at all. I was leaving Yesterday i took my Scion iA in to the dealer for new tires and an oil change. I didn't have to wait to see a Service Associate at all. I was leaving the car to be worked on and was in and out in no time. They called about four hours later that it was done. The work was done at the price I was quoted and the car was clean and running as well as ever. More
by H1500E
April 30, 2020
not very satisfied with the service and the solution to my problem. Second time, for the same problem, without having a solution, the vehicle was purchased with that problem. my problem. Second time, for the same problem, without having a solution, the vehicle was purchased with that problem. More
by gersonrodriguez282
Employees Worked With
Evin Calderon
April 30, 2020
Great service Evin Calderon is great to work with. I always call him for my service needs. The pick up and drop off service offered during the Covid 19 pandemic is Evin Calderon is great to work with. I always call him for my service needs. The pick up and drop off service offered during the Covid 19 pandemic is greatly appreciated. More
by akitalane1
