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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,395 Reviews

4,395 Reviews of DCH Wappingers Falls Toyota - Service Center

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February 04, 2019

best people best technicians service always complete and don best service in the business. wouldn't go anywhere else to buy a car service on the vehicle is always done right the first time never any reduce More

by MARK.DALL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daryl Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karl Boye
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Kolozy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pinkal Patel, Robert Schaeffer, Peter Raymond, Evin Calderon
Feb 04, 2019 -

DCH Wappingers Falls Toyota responded

Mark, thank you for the five-star review! First off, thank you for Kindly mentioning so many members of our staff that provided you with exceptional service. We value your business and hope to see you again in the future!

February 04, 2019

replacement of fog light. Evin was able to resolve my problem and replace my fog light that wasn't mounted at the time of my purchase. He made the whole process quick and pain More

by njdimarco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evin Calderon
Feb 04, 2019 -

DCH Wappingers Falls Toyota responded

Thank you for the five-star review! It is a pleasure to hear that our service team was able to take care of your fog light and get you back out onto the road! We appreciate your kind feedback and look forward to servicing you here again!

February 04, 2019

Service My service consultant was wonderful, reviewed service needed, kept me updated and reviewed the final outcome. Offered a ride home, driver friendly and More

by EILEENIRISH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Courtesy driver, Evin Calderon
Feb 04, 2019 -

DCH Wappingers Falls Toyota responded

Thank you so much for this great review! We appreciate the kind words!

February 01, 2019

55k Service Quick and professional service! Second time returning for service; staff provide the appropriate recommendations for service and advise on what to ecp More

by BASINGH30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allison Croshier
Feb 04, 2019 -

DCH Wappingers Falls Toyota responded

Thank you so much for this stellar review! We pride ourselves on providing fast, amazing customer service, as our job is to make your life a little bit easier, we really appreciate the comments. Come back and see us soon!

January 31, 2019

Great customer service The service department is always helpful and go above and beyond to make sure the customer leaves the dealership completely satisfied. Concerns broug More

by rp42995
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Christine - service department
Feb 04, 2019 -

DCH Wappingers Falls Toyota responded

Thanks for the five stars! And customer service is absolutely one of our biggest priorities, we want all of our customers to leave happy and stress-free after visiting our dealership. Thank you for your comments!

January 30, 2019

Top Notch I brought my car in for a recall fix. Kathleen Crosbie was my service representative. The Toyota Corporation should be proud to have Kathleen represen More

by Eileen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathleen Crosbie
Jan 30, 2019 -

DCH Wappingers Falls Toyota responded

Eileen, we appreciate your review! We are glad that Kathleen was able to make everything during your service experience as excellent and easy as possible. Thank you, and we hope to see you again!

January 30, 2019

Great job! The entire service experience was great - From scheduling to the waiting area. They performed a TSB on my Tacoma and handled everything professional More

by DEREKGRANT23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Giordano
Feb 04, 2019 -

DCH Wappingers Falls Toyota responded

Thank you so much for your feedback Derek! We're happy to hear that you had a great experience with us at DCH Wappingers Falls Toyota!

January 28, 2019

People are great standing behind warranties they don't o Problem with vehicle from day of purchase 2years later still have the same problems it's all about money not the problem or giving taking the More

by 629whitetail
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Newsham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allison Croshier
Jan 31, 2019 -

DCH Wappingers Falls Toyota responded

Thank you for the 4-star rating and honest feedback regarding your time at our dealership. We are pleased to hear that you were satisfied with your overall experience, and we understand your paint concern. As you know 2 different Toyota reps inspected the paint for defects, finding no defects. Your truck was also compared to one of our inventory vehicles that looked the same, which confirms that it will look as good as it does for many years to come. Please us know if there is anything else we can do for you. Sincerely, Ben Carlson, Service Director

January 28, 2019

Always a courteous and pleasant experience It’s always a pleasant experience bringing my vehicle in for service. The staff is attentive, courteous and take the time to treat you with great cust More

by dominick.talarico
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Goldberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Steinke, Michael Cimorelli
Jan 30, 2019 -

DCH Wappingers Falls Toyota responded

Dominick, thank you for reviewing our dealership. We are always glad to have the opportunity to re-earn a client's business with our dedicated staff providing great customer service. We hope to see you at your next scheduled maintenance!

January 28, 2019

Great job Michael Cimorelli and Christina Stuart we’re both a pleasure to deal with. I have no complaints. Service was quick and done in a professional manner More

by komisky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Stuart, Michael Cimorelli
Jan 30, 2019 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to review our dealership. We appreciate you pointing out Michael and Christina, and we are glad that it meant that you had an excellent service experience. We look forward to seeing you again!

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