DCH Wappingers Falls Toyota - Service Center

Disappointing We have been loyal, long term customers of Wappingers Falls Toyota. For the most part, they have provided consistent, reliable service on our Toyota We have been loyal, long term customers of Wappingers Falls Toyota. For the most part, they have provided consistent, reliable service on our Toyota vehicles. I am deeply disappointed in th service and care we received this last visit. My car was brought in on a tow truck because it would not start. At first they could not diagnose the problem, upon further probing and another day in the shop, I was told that it would cost $600-$700 to fix the problem because there was diesel in the tank. Since, I did not have the finances to purchase a newer car, that sounded like my best option. As the day ended, I was told that they needed more time, and then another to figure out what else the problem could be. By this time our bill was up to $1200. We paid the bill and left with a car that was still not fixed, and left the Toyota dealer on a tow truck. Yes, I will admit that my car is old ( 2009 Corolla) and loved, but I am disappointed that Toyota led me to believe that my car could be fixed. I was disappointed that it could not be fixed, after incurring a bill of over $ 1,000 and Toyota offered to sell me another car. More

Great service Dena was great to work with. She was honest and knowledgeable. She was very helpful through the process. It was an overall great experience working wi Dena was great to work with. She was honest and knowledgeable. She was very helpful through the process. It was an overall great experience working with Toyota. More

2 days to tell me its not covered I was in a hurry at the purchase of the car. I did not want the extra coverage, but it was costing me too much sleep to keep telling the salesman no, I was in a hurry at the purchase of the car. I did not want the extra coverage, but it was costing me too much sleep to keep telling the salesman no, so i got it. As expected it didnt cover what i needed. Now every time i get in the car i am slightly annoyed, looking forward to getting out of the car payments, into something else. There was a misunderstanding with the gentleman who made the appointment causing me to visit the service center twice, not a big deal just time consuming. More

great The whole process of getting my car insoected went without incident. The service professional were friendly, and knowledgable I would recoomend this T The whole process of getting my car insoected went without incident. The service professional were friendly, and knowledgable I would recoomend this Toyota dealership to anyone. More

Satisfied I was very satisfied with the service provided and I didnt have to wait too long for the service that was provided since I was early for my appointmen I was very satisfied with the service provided and I didnt have to wait too long for the service that was provided since I was early for my appointment as well. More

Great experience. There’s a reason why we keep coming back to this dealership. Great sales, and service departments. They go above and beyond to accommodate our needs There’s a reason why we keep coming back to this dealership. Great sales, and service departments. They go above and beyond to accommodate our needs. The customer always comes first. See you soon Dave K. More

15,000 mile service 2:00 pm appointment took me on schedule said it would take about an hour. Took 45 minutes. Checked low tire pressure signal and fixed problem without 2:00 pm appointment took me on schedule said it would take about an hour. Took 45 minutes. Checked low tire pressure signal and fixed problem without charge. Polite and professional More

Excellent Every aspect of more experience was excellence. It is nice to know that even for routine maintenance I can count on the staff being friendly and profe Every aspect of more experience was excellence. It is nice to know that even for routine maintenance I can count on the staff being friendly and professional. More

Thanks I’m giving DCH Toyota high ratings because they were very efficient and kept me in the loop with what’s going on with my car and let me know what I wi I’m giving DCH Toyota high ratings because they were very efficient and kept me in the loop with what’s going on with my car and let me know what I will need to take care of in the future. More

Great as always I got an oil change and, more importantly, a free cookie while I waited. It was a fairly quick process and I'll certainly be back again. I got an oil change and, more importantly, a free cookie while I waited. It was a fairly quick process and I'll certainly be back again. More