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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
3,877 Reviews

3,877 Reviews of DCH Wappingers Falls Toyota - Service Center

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January 12, 2018

So Helpful Every experience at DCH Wappinger’s has been great. Not only are they fast and helpful, I rushed in with a broken seat belt that they fixed for free y More

by Dar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Evin Calderon, Mike Giordano
Jan 16, 2018 -

DCH Wappingers Falls Toyota responded

Thank you for the incredible review of our service center! I am so pleased our staff could take care of you efficiently and effectively! We appreciate your loyalty and hope to see you again soon!

January 12, 2018

Allison was very helpful. Allison provided prompt service. Remembered my previous service visit and what service was needed and recommended. Did not have to wait very long. More

by DANAGOSTO1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allison Croshier
Jan 16, 2018 -

DCH Wappingers Falls Toyota responded

Thank you for the kind review of our service center! I am so pleased Allison could take care of you. I hope you come back to see us soon!

January 11, 2018

Great Service and done quick! Service was excellent, (I forget who now) but was excellent taking care of check in and letting me know what was going on. Car was done fast, I barel More

by mfurmaniuk
Recommend Dealer
Yes
Employees Worked With
Josephine Nikolla
Jan 11, 2018 -

DCH Wappingers Falls Toyota responded

So glad you were well taken care of! Thanks for the great review!

January 10, 2018

Excellent Customer Service! Customer service was exceptional, I would definitely recommend your dealership! I usually go in on my lunch break, and you always get my service done More

by SECRET89
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure who I worked with
Jan 11, 2018 -

DCH Wappingers Falls Toyota responded

Thanks for the great review and your recommendation! Our apologies regarding the car wash!

July 06, 2017

HORRBLE SERVICE DEPT !!! Took my car in for a radiator repair, transmission fluid change and vehicle inspection. Service Rep calls and states water pump needs to be replaced i More

by Aggravated customer
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Devin
Sep 15, 2017 -

DCH Wappingers Falls Toyota responded

Dear Aggravated Customer, Thank for taking the time to write a review. I'm sorry to hear about your service experience, I can certainly understand your frustration. As a licensed motor vehicle inspection station, we are required fail a vehicle that exhibits ANY leakage in the power steering system. Also, we are required to remove the inspection at the beginning of the inspection process. Unfortunately, in cases where the existing sticker is expired, there is no provision for any sort of extension. Inspection regulations require the vehicle to either pass inspection, be repaired to meet the inspection requirements, or leave the inspection facility without a sticker. In reading your comments, you are correct, it is possible the gear oil or grease from the prior repair could have been mistaken for a power steering leak. However, I have spoken with our team, and have been assured there was power steering fluid leaking. I would be happy to re-inspect the vehicle together, with you, and of course, at no cost to you. Please be assured that we value your business and would like to resolve your concern. Please feel free to contact me personally at (845) 296-4200, or you can reach me by email at lburns@dchusa.com. I hope to hear from you. As an aside, I'm glad that Nick was able to help you! Regards, Lee Burns General Manager

May 20, 2017

Helpful Service Representative Allison Crosier Allison was very helpful in listening and understanding our concern about the speedometer. She quickly got a shuttle to take us home. She called us la More

by larry316
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allison Crosier
May 23, 2017 -

DCH Wappingers Falls Toyota responded

Larry, thank you so much for sharing your 5-star experience with Allison! I will be sure to let her know about your positive review.

March 09, 2017

Dch Wappinger sales & finance Courtesy and through I am great full for their assistance. I love my new Toyota with it new feature. I only had it a 1/2 day but it's great car. More

by Eleanor Freyre
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Newsham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Palmas
Mar 10, 2017 -

DCH Wappingers Falls Toyota responded

Thanks for the great review!

March 06, 2017

Horrible service Purchased my Toyota Highlander in Sept of 2015 and have had a horrible experience with DCH Toyota service center. They once had my car for an entire d More

by ValleyLumpLump
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ben , Evan Coe
Mar 07, 2017 -

DCH Wappingers Falls Toyota responded

Dear ValleyLumpLump, Thank you for taking the time to voice your concerns. Needless to say, it’s somewhat disappointing to hear that your experience at our dealership was not a positive one. Please be assured that we value your business, and want to ensure that all of our customers receive an exceptional sales and service experience when visiting our dealership. I would welcome the opportunity to speak with you personally, and hopefully restore your faith in us. I can be reached by email at lburns@dchusa.com. Alternatively, please feel free to call my cell phone at (845) 214-4750. Sincerely, Lee Burns, General Manager

April 10, 2016

Excellent service experience I recently brought my new Avalon in for an intermittent rattle that was really annoying me. The service team (first Phil Sileo and then Evin Calderon) More

by poughkmn
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phil Sileo, Evin Calderon and service manager (Ben).
September 05, 2015

"Not happy with the service team" I had an older camry towed to this dealership because I wasn't really happy with the service teams attitude at Newburgh Toyota. Even though I received More

by chemkidd86
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
(initially) Jeannette, (later) Tom
Sep 09, 2015 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. I am sorry to hear about your recent experience with our service department. We make every effort to keep our customers informed during their service visit so that they can make an informed decision about their repairs. Based on your review, it appears there was a breakdown in communication. I would very much appreciate the opportunity to further discuss your concerns and hopefully restore your faith in our dealership. Please contact me at (888) 785-3542 or email me at lburns@dchusa.com at your earliest convenience. I hope to hear from you soon. Sincerely, Lee Burns General Manager DCH Wappingers Falls Toyota

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