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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,383 Reviews

4,383 Reviews of DCH Wappingers Falls Toyota - Service Center

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September 27, 2024

Quick turn around, clean and welcoming environment. Appreciated receiving updates and brief video of service details via text. More

by AB
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Abell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe DeGroodt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad to hear you enjoyed the quick service, welcoming environment, and our text updates with the service video. We look forward to assisting you again in the future!

September 27, 2024

Good, pleasure, courtesy and thank you for your service I am really appreciate it have a good weekend More

by hn9245130@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2024 -

DCH Wappingers Falls Toyota responded

Thank you so much for your kind words! We're happy to hear you had a pleasant experience. We truly appreciate your business and hope you have a wonderful weekend as well!

September 26, 2024

professionalism and excellent customer service. Listened attentive and focused on the best solution for the customer More

by cyril.staubyn51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mathew Maffucci
Sep 26, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're thrilled to hear that you experienced such professionalism and excellent customer service. We're always here to listen and find the best solutions for our customers!

September 26, 2024

I bought my car here and have it serviced here as well. They are very courteous and professional. More

by LUIGI.BENIGNI9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your continued trust in us! We're glad to hear you've had such positive experiences with both our sales and service teams. We appreciate your support!

September 26, 2024

Rep Judy Deems did an exceptional great job in serving my car. Judy is professional, knowledgeable, top notch, very effective and communicate so well? Thanks Judy - Very Well Done. Taqi Buti More

by TNBUTI
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Deems did great and exceptional job serving my car. Judy is professional, knowledgeable, top notch, effective and communicate so well!
Sep 26, 2024 -

DCH Wappingers Falls Toyota responded

Thank you so much for your kind words, Taqi! We're delighted to hear that Judy provided such exceptional service. We’ll be sure to pass along your praise to her. Thanks again for choosing us!

September 25, 2024

The entire staff starting from sales to service and the parts department or friendly and professional I can’t ask for a better Toyota dealer compared to my previous Toyota dealer at another location. Than More

by Elvis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2024 -

DCH Wappingers Falls Toyota responded

It's wonderful to hear you had such a positive experience with our team! We strive to provide friendly and professional service every step of the way. Thank you for choosing us as your Toyota dealer! We look forward to assisting you again in the future!

September 25, 2024

Very good service and did all the little extras on top of inspection and courtesy was great More

by JER72787
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2024 -

DCH Wappingers Falls Toyota responded

We’re thrilled to hear you had a great experience! Our team always strives to go the extra mile for our customers. Thank you for your feedback!

September 25, 2024

Service was quick and the waiting area is very comfortable. The staff is very professional. More

by MERVINOTERO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're delighted to hear that you had a quick service experience and found our waiting area comfortable. Our team strives to provide professional service, and your feedback is greatly appreciated!

September 24, 2024

Angel was very informative about the car and very professional. The manager we met with explained all the options very well. Overall we were very pleased. More

by JEFFDEVITO56
Recommend Dealer
Yes
Employees Worked With
Angel Mejia
Sep 24, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your wonderful review! We’re glad to hear that Angel provided informative and professional service, and that our manager took the time to explain all your options clearly. Your satisfaction is our top priority, and we’re thrilled that you had a positive experience. If you need anything else or have any questions in the future, feel free to reach out. Enjoy your new car!

September 24, 2024

I really liked the guy that sold me the car, but getting service there is a pain. I received an email about my first free oil change when I hit 5000 miles on the new car. I emailed and called the person who More

by KEVINCOOKE03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t see my guys picture and I can’t remember his name, but he was great.
Sep 24, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback, and we’re glad to hear you had a positive experience with your salesperson. However, we sincerely apologize for the lack of communication regarding your service appointment. This is not the level of service we strive to provide. We appreciate you bringing this to our attention, and we’ll work to address these issues with our service team. If you're open to it, we’d love to help you with your next service visit. Please feel free to reach out directly, and we’ll ensure you receive the assistance you need. Thank you for your understanding!

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