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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,439 Reviews
Call Service Center (845) 288-1303

4,439 Reviews of DCH Wappingers Falls Toyota - Service Center

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September 07, 2024

Very helpful staff and good customer service, but I was quoted $500 for a job that took me $180 and 3 minutes to do on my own. Also, the $160 diagnostic fee seems steep, especially since I already knew the More

by JACOB.ANDREW.ROSS
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Judy
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Sep 08, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback. We’re glad to hear you found our staff helpful and our customer service to your liking. We apologize for any frustration regarding the quote and diagnostic fee. We strive to provide transparent pricing and value your input as we work to improve our services. If you have any further concerns or need assistance, please feel free to reach out directly.

September 07, 2024

Loren (not sure I have name correct. ) service advisor pretty lady was great explained issues and price More

by lupster51
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure sorry desk all the way to right by stairs
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Sep 09, 2024 -

DCH Wappingers Falls Toyota responded

We’re so glad to hear that you received excellent service and that the issues and pricing were clearly explained. Your feedback is much appreciated, and we’re happy to know you had a positive experience. If you need anything else, feel free to reach out!

September 06, 2024

Excellent service. Thank you so much! Keep doing a great job! The best maintenance! Thank you More

by luxythania
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 06, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're thrilled to hear that you had an excellent experience with our service team. We truly appreciate your support and will continue to strive for excellence in everything we do. If you ever need anything in the future, we're here to help!

September 03, 2024

The salesperso, Josh Johns was very Professional, Friendly, Knowledgable, and helpful in making my decision. More

by jillcaputo33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McCarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Johns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Bartko
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 03, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re delighted to hear that Josh Johns provided you with such professional, friendly, and knowledgeable service. We appreciate your feedback and are glad he could assist in your decision-making process!

September 03, 2024

Always the best service, Judy makes sure that everything is done and on time your the best More

by Mrbwor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 03, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for the great feedback! We’re thrilled to hear that Judy’s service has consistently exceeded your expectations. We’ll make sure to pass along your compliments to her. We appreciate your support!

September 03, 2024

Long wait - was told a certain time but ended up waiting an additional hour and 45 mins. More

by ERINELIZABETHRILEY14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Judy was really nice.
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Sep 03, 2024 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

September 03, 2024

Avi helped me find what I was searching for and answered all of my questions. I now own a new truck that I love. More

by DAVIS5
Recommend Dealer
Yes
Employees Worked With
Robert Goldberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Avi Avitan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 04, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We're so glad Avi could help you find the perfect truck and answer all your questions. Enjoy your new ride, and if you need anything in the future, we're here to help!

September 01, 2024

Overall the work done was adequate. The cover for the battery and the tire was not put into its place. More

by PARIMALMEHPA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Maffucci
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Sep 01, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback. We’re glad to hear the work was adequate, but we apologize for the oversight with the battery cover and tire. We’ll address this immediately and ensure it’s corrected. Please feel free to contact us if you need further assistance. Thank you for bringing this to our attention!

August 31, 2024

I feel scammed. Not this time, but I was told this was my last covered check up, but when I first came I asked for the oil to be changed as well. Come to find out th More

by Liz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 31, 2024 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

August 29, 2024

Judy took care of me right away. She kept me informed about my car's status. She was professional and showed empathy towards my concerns. She is very friendly and understanding. The More

by SKADIDLER507
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 29, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re delighted to hear that Judy provided such excellent care and kept you informed throughout the process. It’s great to know she addressed your concerns with professionalism and empathy. We’re thrilled you’re satisfied with the results.

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