DCH Wappingers Falls Toyota - Service Center

DCH Wappingers Toyota always takes care of me! On my third car with them, service is easy and fast. Very comfortable eith Matt and his service team! On my third car with them, service is easy and fast. Very comfortable eith Matt and his service team! More

I like taking my car to this Toyota dealership. Everyone is very nice, the service is very good. Everyone is very nice, the service is very good. More

My service team was fine. The service department logistics not so much. I left at least 5-6 messages and received one return phone call after I persisted with the operator.. I The service department logistics not so much. I left at least 5-6 messages and received one return phone call after I persisted with the operator.. I had several new car issues that were dismissed. Rather than calling me to state that they couldn’t replicate an issue perhaps a phone call to the client would have assisted. After a rain storm, I still have windows that clunk when I put them down blamed on a dirty window but I sure hope you didn’t sell me a dirty brand new car … the clunk has been happening since I brought the car home. Your web site is not user friendly and actually dropped my first appointment. Luckily I wondered why I hadn’t received a reminder and there was nothing on my app account so I called to find out why my car service was not on the schedule This required an additional 5 weeks wait till I could schedule another. The issues I had discussed or emailed messages to a service rep never showed up on the reminder emails until three days before my appointment when I called again in frustration. And when I arrived for my appointment … the various issues had disappeared again. My appointment never showed up on my Toyota app. More

Not much interest in checking my car in. First ignored, then helped reluctantly. Others in area paid no attention either. First ignored, then helped reluctantly. Others in area paid no attention either. More

Mathew Rivera is awesome. Always professional and knowledgable. He is a pleasure to work with. The Service Department receptionist could be more customer focused...when I c Always professional and knowledgable. He is a pleasure to work with. The Service Department receptionist could be more customer focused...when I called to schedule an appt. with Mathew she said he was on vacation...when I inquired as to when he would be returning she was abrupt and said she didn't know...must have been a bad day for her. More

Very professional writer. .. He took the time to explain the service needed He also went over future services required.. .. He took the time to explain the service needed He also went over future services required.. More

Service was good, but they couldn't help me with a display problem. fortunately, I spoke with my sales rep and HE helped me! display problem. fortunately, I spoke with my sales rep and HE helped me! More

Lauren was a great help and the service video was very informative. Highly recommend. Thanks. informative. Highly recommend. Thanks. More

We were very pleased , nice work very friendly, service time was also great, and waiting was short time was also great, and waiting was short More

. The dealer was very respectful and informative. It was a very positive experience and I would to recommend others. a very positive experience and I would to recommend others. More